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DoubleTree by Hilton Veracruz

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DoubleTree by Hilton Veracruz
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156 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Calgary, Canada
Reviewed 3 weeks ago

The staff were very helpful and accommodating. They had valet parking, held the doors for us, assisted with our luggage and assisted us with our pets. There was no fridge in our room so when we requested one the manager had one moved from her office for us to use. When we travel through next time we will definitely stay...

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Helpful?
Thank Patricia Ann P
SBalcazar, General Manager at DoubleTree by Hilton Veracruz, responded to this review

Dear Patricia Ann Thank you for staying at DoubleTree by Hilton Veracruz and for sharing your experience with fellow travelers in Trip Advisor. We are glad that you enjoyed the hotel and the services. We will be honored to welcome you again in the -not so far- future. Enjoy your trip and be safe! Warmest regards SBalcazar - GM

Reviewed 27 October 2016 via mobile

The hotel is ok and right out side the front door a cross the street is the ocean. But... no sure why there was no sugar, cream or anything to make a cup of coffee on my room. I ask the front desk and they said is the new policy.... Really?!?!

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Helpful?
Thank Mariajose O
SBalcazar, General Manager at DoubleTree by Hilton Veracruz, responded to this review

Dear Mariajose O Thank you for taking the time to share your experience at DoubleTree by Hilton Veracruz with the Tripadvisor community and for being our valued guest. We are sorry to read about the lack of coffee condiments in your guestroom and the misunderstanding with our front desk agents, I understand those elements of your stay negatively impacted your...

Tampa, Florida
Reviewed 6 October 2016

located directly in front of the gulf but the area was not great. Boca del Rio would be a better choice. The view was nice and the price was very good. Room was large but had a moldy smell upon entering. The bathroom was elegant and well equipt.

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Helpful?
Thank TampaKEVIN
SBalcazar, General Manager at DoubleTree by Hilton Veracruz, responded to this review

Dear TampaKEVIN Thank you for staying with us in your past visit to the city and for sharing your review with fellow travelers. We are glad that you have enjoyed our guest rooms, the view, the special rates and the bathrooms. We are certainly located in front of the beach and is also close to the historic city center and...

SAN ANTONIO, United States
Reviewed 13 September 2016

The overall experience was ok, restaurant, room, was ok as well. I just want to share a recent experience: I asked about how the laundry process was, and asked if the laundry service was included, because the company I am working for booked the Hotel and took care of food, room and beverages. The person in the front desk told...

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Helpful?
Thank Xavier G
SBalcazar, General Manager at DoubleTree by Hilton Veracruz, responded to this review

Dear Xavier G Thank you for staying with us and for sharing your experience with other online travelers. We apologize greatly for the incident in regards to laundry service, your comments were shared with the Front Desk Manager for his follow up. We will be revising this procedure in order to prevent this incident from happening again. We sincerily appreciate...

Racine, Wisconsin
Reviewed 6 September 2016

The ocean view was amazing. The security of the hotel is very comforting. The pool and other amenities were very convenient. The hotel is very close (walking distance) to the malecón and other attractions. The beach right across the hotel is very clean and not as crowded.

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Helpful?
Thank jetzy2016
SBalcazar, General Manager at DoubleTree by Hilton Veracruz, responded to this review

Dear Jetzy2016 Thank you for staying at the DoubleTree by Hilton Veracruz in your past visit to the city and for sharing your nice review of our hotel with other online travelers. We are also glad you enjoyed the pool, amenities, the location of the hotel and of course, the ocean view. We sincerily appreciate your feedback and it is...

Veracruz, Mexico
Reviewed 5 August 2016

A few problems as a non-English speaking American. Nice overall. I will return. The rooms were clean, and comfortable, but kind of noisy to the noise in the above floors and hallway. I was over charged for breakfast, and they could never explain my bill.

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Helpful?
Thank waterproofpanda
Cancun, Mexico
Reviewed 25 July 2016

A renovated hotel of an off name, Mom and Pop hotel. Nicely done, however not quite ready on the personnel side. To much activity, insecurity and poor communication between departments, so the personnel came out on the short end of the stick. Food way overpriced, except for Sunday morning buffet. Decore is nice. Rooms comfortable, except not noise free from...

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Helpful?
Thank Drew S
Montreal, Canada
Reviewed 19 May 2015

Smack on the Malecon a full window, balcony with ocean view, really nice to get up early and run along the Malecon. 15 min walk to the famous cafe la Parroquia and Venustiano Carranza plaza, the light house and Pemex Tower. I regret not using the pool in the hotel, there were so many things to do in Veracruz I...

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Helpful?
2Thank Jmkliur
VentasNovoMar, Gerente at DoubleTree by Hilton Veracruz, responded to this review

Thank you for the comments, and We hope You can get back again.

Reviewed 26 August 2014

if you get this hotel on a deal and not pay that much i guess it worth it. its pretty avraged hotel, nice pool, close to the beach. very old and not updated. igues it's in a good location but i'm not really sure. it's a nice hotel

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Helpful?
Thank Doron P
Medina, Ohio
Reviewed 17 August 2009

Stayed for 16 day everything was great, except someone used my card and sent my numbers to the U.S. My card was a new card to be used for everything considering the Hotel. All other expenses were done cash. The card was used only in the bar 47 and restaurant of El Novo Mar. Two week after our stay in...

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Helpful?
2Thank taino1

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Breakfast Available

Additional Information about DoubleTree by Hilton Veracruz

Address: Blvd. Manuel Avila Camacho 707, Veracruz 91900, Mexico (Formerly Novo Mar Hotel)
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Price Range: $68 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Veracruz 3*
Number of rooms: 226
Reservation Options:
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Also Known As:
Novomar Hotel Veracruz
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Veracruz staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Veracruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street side rooms are a bit noisy”
 of 5 bubbles 777drews, 25 Jul 2016 | Read review
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