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Las Escaleras by Inmense

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Traveller (204)
Room & Suite (91)
Storyboard
Overview
  • Excellent70%
  • Very good21%
  • Average5%
  • Poor1%
  • Terrible3%
Travellers talk about
“half board”(2 reviews)
“mexican style”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
3.0 Star Hotel
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Offers from Las Escaleras by Inmense
Offers & Announcements: Package Deal
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from USD 91.
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Reviews (287)Write a Review
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All reviewshalf boardmexican stylewalking distancemaster suitewonderful staybed was comfortablefew blockslocation is greatthe main squareangeldiaztourschiapascorridorsinclusiveluxuryzocalo
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1 - 5 of 52 reviews
Reviewed 5 days ago

GOOD VALUE!!! But they can do it so much better with regarding the breakfast, the table are not clean, the timing is bad your received the food but the cutlery will arrive 10 minutes later...... I will encourage the management to take a look on...More

Thank Chinaco T
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 3 days ago

Dear Chinaco T Thank you for your ratings, all comments are important as they show me how were the things during your staying. I will take note about all of them and personally revise each one, it´s not common for me to read lines like...More

Reviewed 12 January 2018 via mobile

This small cozy beautiful Mexican style hotel is one of the best ones we have been in our lives and around the world. The service, led by David, was incredible. The food was spectacular and delicious. The chef, Doña Paz and Sergio (her son) are...More

Thank monimorin
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 14 January 2018

Dear monimorin Thank you for giving us a perfect rating! Deliver incredible experiences is our main goal, for David, Doña Paz, Sergio, and all the rest of our staff who works at las Escaleras by immense was a pleasure to attend to all you and...More

Reviewed 12 January 2018 via mobile

Ordered blue corn tortillas filled with plantain, covered with a very average mole sauce . Food arrived and no blue corn tortillas-just regular corn tortillas. Said they ran out??? Waiters well trained and professional. Food has a lot to desire. Better to eat off a...More

Thank ROBERT B
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 5 weeks ago

Dear Robert B Thank you for sending your sincere comments, normally we don´t receive this kind of comments as many of the guste love the restaurant food however I will follow up them. See you soon!

Reviewed 20 November 2017

We booked one week at Las Escaleras through RCI and selected the half board option. This is a beautiful, euro style hotel on the hill side overlooking San Cristobal. It was a three block walk to the trendy Main Plaza (Zocalo) area with many pedestrian...More

1  Thank Catherine S
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 21 November 2017

Dear Catherine S. Thank you for taking the time to share your experiences with us. For Angel, David, the chefs, and all our staff it was a real pleasure to assist you and make your stay memorable and special. Stay in touch and do not...More

Reviewed 17 November 2017

My husband and I stayed at las Escaleras from 11/6/17 through 11/11/17. Mark Quezada, was the one who helped me with organizing all of our tours. He was very informative and beyond pleasant to deal with when I had 1,001 questions. There was a discrepancy...More

Thank goza25
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 18 November 2017

Dear goza25. I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can, for Mark, Angel, Guillermo, David and all the staff who works at Las Escaleras by Inmense we send you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Room Service
Hotel Amenities
Free Parking
Airport Transportation
Laundry Service
Multilingual Staff
Room Service
Dry Cleaning
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 76 - USD 302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in San Cristobal de las Casas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 76 - USD 302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in San Cristobal de las Casas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (204)
Room & Suite (91)
Dining (12)
Family and Play Areas (2)
Questions & Answers
Ask a question
EatDrinkEnjoy
16 February 2018|
AnswerShow all 2 answers
Response from goza25 | Reviewed this property |
I booked a one bedroom and the room was massive. It was actually a two bedroom. I was told that it's their standard room when booking.Good luck climbing all those stairs if your room is all the way to the top. By the way... More
0
Votes
MissieD
30 June 2016|
AnswerShow all 4 answers
Response from Gonzalo62 | Reviewed this property |
Good morning, You fly to Tuzla - Gutierrez and take a taxi ($40.00) or private car ($80.00). The hotel will send a private car for approximately $80 dollars. Love San Cristobal will definitely go back one day !
1
Vote
suzanne6732
31 December 2014|
Answer
Response from Inmense | Property representative |
Greetings. Dear Madame, the minimun occupancy it´s to adults. We do not have single rate, so the cost for one adult would be the same as two. Rates: Weeks 1-12, 15-27, 33-50: 189 usd per person /night, however we are... More
0
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12
Room Tips
"If climbing steps is difficult, be sure to book rooms 1 - 6. There are 2 apartments on either side of the..."
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"The best view from this hidden gem."
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"Room 3 is lovely, but not if they have not disconnected the bell in the lobby"
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""Las Escaleras," mean, "The Stairs." If you are old or have ambulatory problems, request..."
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