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Grand Guadalupe by Inmense

About
Location
Cleanliness
Service
Value
Certificate of Excellence
The magnificent building of our hotel dates back to the 18th century and it is considered an Historical Monument, located on the main street of San Cristóbal de Las Casas, Real de Guadalupe, boasts a colonial style with an unparalleled warmth of home. It has four categories of suites, which perfectly fit any of your needs. These are defined by a rustic setting and an old touch that will make you travel back in time to Mexico’s classic times. The high-class service, in harmony with the beautiful walls with details of talavera, cedar and mahogany floors wrapped in handmade designs that play with the warm colors of the hotel, will make your stay an exquisite memory. Enjoy traditional Chiapas’ dishes, as well as other typical Mexican recipes that every traveler has to try, all this in an intimate atmosphere. Each of the properties under the seal of Inmense Hotels offers personalized attention, giving our guests the opportunity to enjoy the best of the city and Mexican hospitality.
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Property amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Public Wifi
Multilingual Staff
Bar/Lounge
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Minibar
Good to know
HOTEL STYLE
Charming
Quaint
HOTEL CLASS
Reviews & more
77Reviews
82Photos
0Q+A
4Room tips
Traveller rating
  • 68
  • 5
  • 2
  • 2
  • 0
Time of year
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  • English
Show reviews that mention
We stayed for 4 nights and really enjoyed it. It is across from one of the most Iconic churches in San Cristobal and a few minutes away from the "Andador" where all the small restaurants, coffee and Chocolate shops are. The rooms are well decorated with a mix of antique and moder
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Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 19 Jun. 2018
Dear oldplaya Thank you for your lovely review of Grand Guadalupe by Inmense! Im thrilled to know that you had an enjoyable and wonderful staying. Guests like you are a delight to have with us and on behalf the name of all the members of our team, I can't wait to see you back with us again! See you soon!
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Charming personnel that will make you feel at home. Beautiful colonial mansion with fair services. Good restaurant with a very limited menu. Amazing thing is they will cook anything you want. It’s anoerfevti example of a fabulous hospitality that will be extraordinary with some t
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Review collected in partnership with RCI
Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 22 Apr. 2018
Dear jsandoval2018 Thank you for taking the time to share your experiences with us. I am very happy to know that our staff made your stay a pleasant one. Also I really appreciate all your suggestions be sure that they will be revised. You can follow us on our Facebook and Twitter pages for the new updates that you might be interested in. We hope to see you soon.
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I will second everything that Martha B wrote in her review. The staff went out of their way to provide a perfect environment for our art retreat group. Any minor concerns I had are based more on cultural expectations and the language barrier, so are not worth discussion. For o
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Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 6 Apr. 2018
Dear sallyk72 Thank you very much for your amazing review about Grand Guadalupe by Inmense. I am very happy to know that you had a good time at our place and you so much enjoyed our facilities, the outstanding services provided by the staff. Your review is a huge motivation for all of our team to keep up the good work and to keep on offering the best service. We wish to welcome you and your family back at the soonest. Thank you and happy traveling. Best wishes,
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Highly recommend the Grand Guadalupe Hotel in San Cristobal. They did everything possible to make sure that our stay in their hotel met our every need. Delightful staff, beautiful and gracious service and the food was excellent. They all came out to wave us off this morning. We w
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Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 28 Mar. 2018
Dear Kathie V It is very delightful to receive your perfect rating due to your recent stay with us Grand Guadalupe by Inmense. I am very glad to know that you enjoyed your visit, with a commited and delightful staff who did everything possible to make sure that your stay met every need, and that you have taste an excellent food. I will definitely forward your feedback to my team in order to make their days. We very much look forward to welcome you again. Warmest regards,
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A group of us stayed in the Grand Guadalupe for an art retreat for a week. It was a fabulous experience and I can’t praise the staff highly enough. They went above and beyond to make us comfortable and accommodate our somewhat unusual needs (I.e. space to do our messy artwork all
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Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 26 Mar. 2018
Dear Martha B Thank you very much for providing us a well detailed review of your experience and for highlighting the areas that made your stay enjoyable in one word a fabulous experience with the support provided for a committed staff who I totally agree with you loves their job and go beyond usual stuff. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests. Rest assured that your kind compliments will be shared to the entire team. It is such a pleasure to know that we can contribute to make your stay as a great experience. On the other hand I will personally revise your comments about hot water and find a way to combat the cold i order to assure a faster service in less than 5 minutes. Looking forward to welcoming you to the Grand Guadalupe by Inmense once again! Sincerely,
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Previous
12
Album Categories
All photosTravellerRoom & SuiteDining Family and Play Areas
Photo provided by managementGrand Guadalupe by Inmense
Habitación Junior Suite.
I can see my room
Photo provided by managementGrand Guadalupe by Inmense
Servicios adicionales en habitación Junior Suite.
Photo provided by managementGrand Guadalupe by Inmense
Servicios adicionales en habitación Junior Suite.
Photo provided by managementGrand Guadalupe by Inmense
Servicios adicionales en habitación Junior Suite.
Previous
"The inside rooms are quieter. Ours had great blackout."
"Quieter rooms are away from the street. More convenient ones are on the main floor."
"Four blocks from the zocalo so a lot quieter!"
"bathtubs are beautiful!"
PRICE RANGE
USD 44 - USD 278 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Casa de Guadalupe
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
13
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