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Fiesta Inn San Cristobal de las Casas

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Traveller (48)
Room & Suite (20)
Dining (5)
Overview
  • Excellent42%
  • Very good31%
  • Average15%
  • Poor7%
  • Terrible5%
10 Nov 2017
“Beware of phone calls from the cartel”
6 May 2017
“Beware of the Female Front Desk Staff & Know Hotel Shortcomings”
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
Fitness centre
3.5 Star Hotel
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (204)Write a Review
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1 - 5 of 14 reviews
Reviewed 10 November 2017

We got a phone call from the cartel in the middle of the night. They wanted to get money out of us . We got very scared. In order to get the phonecall somebody at t hotel must have been involved with the cartel so...More

4  Thank christinemaria2017
Reviewed 7 May 2017

I stayed here a few years ago and the conditions of the rooms have deteriorated further. The carpets are soiled and they give off a bad odor. The bathrooms grout still in need of a good cleaning. The AC was not working so you are...More

1  Thank Ezra
Response from Jesus A, Gerente at Fiesta Inn San Cristobal de las CasasResponded 30 May 2017

Thank you so much for your comments; I am sorry for the inconveniences in you room and the front desk service during your past stay, I will take the proper actions in order to prevent this for our future guests, I hope that you can...More

Reviewed 18 April 2017

Location is not bad but it is located outside the city, rooms are small, service is not focused on customer service since it is a premium vacation destination and any type of willingness of tourist service was perceive from Front Desk personnel. Also room clean...More

Thank Jose Manuel G
Response from Jesus A, Gerente at Fiesta Inn San Cristobal de las CasasResponded 6 May 2017

Thank you so much for your comments; I am sorry for the inconvenience with the late cleaning of your room, I will take the proper actions in order to prevent this for our future guests, I hope that you can choose our hotel on your...More

Reviewed 13 April 2017 via mobile

I would not say it was a terrible experience because it wasn't; that being said the only good thing they have is their service and that it is clean. The location is bad because they are out of the city center so you are away...More

Thank Juan M
Response from Jesus A, Gerente at Fiesta Inn San Cristobal de las CasasResponded 15 April 2017

Thank you so much for your comments; I am sorry that our linens and pillows did not reach your expectation and will take the proper actions in order to prevent this for our future guests. Sincerely: Jesús Arteaga Arteaga General Manager

Reviewed 12 March 2017 via mobile

When we arrived, the Fiesta Inn Hotel had a joint promotion with the Liverpool shopping center across the street. There was loud music and lights outside that I would never do at a family and business travelers hotel. The lobby was filled with clothing and...More

1  Thank DGlaser
Response from Brenda P, Gerente at Fiesta Inn San Cristobal de las CasasResponded 14 March 2017

Dear Guest, i appreciate that you have shared with us your experience in our hotel, we are very commited to improve our services including to take the time to make better decisions about what kind of events we are going to receive, first we are...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Banquet Room
Conference Facilities
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 75 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in San Cristobal de las Casas
Room types
Smoking rooms available, Accessible rooms, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 75 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in San Cristobal de las Casas
Room types
Smoking rooms available, Accessible rooms, Non-Smoking Rooms, Family Rooms
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Traveller (48)
Room & Suite (20)
Dining (5)
Hotel & Grounds (41)
Bathroom (9)
Business Centre & Event Rooms (2)
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"Stay away from the street side."
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