We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Palacio de Moctezuma

About
Location
Cleanliness
Service
Value
If you’re looking for a quaint hotel in San Cristobal de las Casas, look no further than Hotel Palacio de Moctezuma. Given the close proximity to El Arcotete (2.0 km), guests of Hotel Palacio de Moctezuma can easily experience one of San Cristobal de las Casas' most popular landmarks. Hotel Palacio de Moctezuma offers guests an array of room amenities including a desk and a telephone. The property also features free breakfast to make your visit even more pleasant. Guests arriving by vehicle have access to free parking. Also, getting online is possible, as Hotel Palacio de Moctezuma offers free wifi. While visiting San Cristobal de las Casas, you may want to try some ramen at one of the nearby restaurants, such as Teddy's. If you’re looking for something to do, Grutas de Rancho Nuevo (0.7 km), Na Bolom Cultural Centre (0.9 km), and Centro de Textiles del Mundo Maya (0.7 km) are a nice way to spend some time, and they are all within walking distance of Hotel Palacio de Moctezuma. The staff at Hotel Palacio de Moctezuma looks forward to serving you during your upcoming visit.
Read more
Property amenities
Breakfast included
Business Centre with Internet Access
Free Parking
Restaurant
Airport Transportation
Public Wifi
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Centrally Located
Family
HOTEL CLASS
Reviews & more
93Reviews
29Photos
1Q+A
5Room tips
Traveller rating
  • 14
  • 31
  • 24
  • 11
  • 13
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Show reviews that mention
You should find better solution for less money in San Cristobal.

Rooms are old and dirty, i have found a lot of hair in my bed (even if beds are huge).
Generally, the hotel is not in a very good condition and some renewals should be done.
Laundry service is available at 300 metr
Read more
Stayed here with Tucan Travel. My grandson and I shared a double room with two large beds. It’s the best hotel we’ve had but certainly not good. Plenty of hot water.
Room cleaned each day - stayed for 3 days!
Central position.
Read more
Response from Brenda S, Director de Relaciones con Clientes at Hotel Palacio de Moctezuma
Responded 29 Jul. 2018
Gracias
Read more
Traveled here with Tucan Travel- we all got sick, even the tour leader. Worked out it had to be the hotel as it was the only place we all ate (for breakfast) the two options for breakfast are eggs and pancakes both come with a plate of fruit- they hotel must have used the choppin
Read more
Response from Palacio D, Gerente at Hotel Palacio de Moctezuma
Responded 24 May 2018
Hola, Buenas tardes. Antes que nada espero que estén muy bien, el equipo de palacio de moctezuma ha leído la queja que pusieron de igual manera confirmo lo siguiente. Es imposible que en nuestro hotel se hayan enfermado ya que no son el primer grupo que ha desayunado, comido o cenado jamas tenemos ningún problema. Lo mas probable es que hayan comido en los mercados (porque regularmente por ahorrar van a comer cosas al mercado & ahí es donde se enferman). como le comento hemos atendido a muchos grupos & puedo asegurarle que en nuestra cocina se lleva un estricto lineamiento de higiene). Hasta tenemos distitivo por lo que es imposible lo que usted ha dicho, ademas de que todos nuestros alimentos son frescos y desinfectados de la manera correcta que nos dice la norma. Sin mas le agradecemos, saludos.
Read more
I stayed here three nights while on a Tucan tour. The quality was fine, typical for Latin America, and I would stay here again. There were no issues with the room, I slept well, and breakfast was good. The location is about 5 minutes from the town square.
Read more
Response from Palacio D, Gerente at Hotel Palacio de Moctezuma
Responded 6 Apr. 2018
Muchas gracias!!! Estamos para servirle.saludos cordiales desde san cristobal de las casas.
Read more
I was going to give this place 4 stars until I got in the shower in the morning. The water was cold. This is a cold town in the winter (it was 6C last night) and the last thing you need in the morning is a cold shower. This happened 2 mornings out of 3. The towels are rather old.
Read more
Response from Palacio D, Gerente at Hotel Palacio de Moctezuma
Responded 18 Mar. 2018
Gracias por sus comentarios lo tomaremos en cuenta! saludos
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Family and Play Areas
Photo provided by managementHotel Palacio de Moctezuma
Mejores Vistas!
Photo provided by managementHotel Palacio de Moctezuma
Habitaciones Confortables & Calidas!!!
Photo provided by managementHotel Palacio de Moctezuma
Las montañas como nunca las haz Visto!!
Photo provided by managementHotel Palacio de Moctezuma
Las Mejores Vistas De las Montañas!!
Previous
12
Hi - If staying at this hotel are there laundry facilities Please?
Me again - I just remembered. We did not get laundry done there - it was at a place a place nearby. When you come out of the hotel, turn right. The laundry is a few minutes walk away on the same side of the road. As I remember, it was not especially cheap.
0 votes
Show all answers
"Make sure the hot water is working"
"check the room before taking the key. no elevator so better choose ground floor"
"Ask to see the room before you sign up."
"Rooms on 4th floor away from stairwell are very quiet, with balcony & chairs to sit on"
"Ask for a room around the courtyard they are nicer!"
PRICE RANGE
USD 36 - USD 64 (Based on Average Rates for a Standard Room)
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
49
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing