Because I do research on TripAdvisor ahead of time, I rarely find a place that's not what I expected. This place is different -- although a big part of my story is kind of fluke, the underlying attitude is the reason I'm writing all these details. You can judge for yourself. I only checked in 6 hours ago, and I normally wouldn't write a review until at least a couple of days have gone by. But I wanted to warn you right away about the problems I had. First, though, the location is great! It's just a few steps from the Metrobús. It's in a nice part of town, of course. The street is quiet (well, except for this hostel). The place is small, secure, and seemed easygoing. I left my bags early, then came back at 3 for my private double room. That's when the problems started. First, I was very lucky that I happened to pick the double room I did online (I didn't see much info, but it seemed great, and I saw a little negative here on TA, so I booked it unseen.) My room is at the opposite end of the hostel from the loud music that was playing in the restaurant at the front side. If you like loud music playing all through the area during the day and evening (at least... it's almost 11pm and the music is still loud...) then you'll like this place. On the other hand, if you came because the street is peaceful, don't come here. Two or three staff members I spoke with were all friendly and helpful until my accident(s!) happened an hour or so ago. Then the clerk at reception was cold as stone, didn't smile, didn't ask if I was okay. Here's what happened. The two bathrooms for the private rooms (which are marked hombres and mujeres, but are actually both for both sexes) have an automatic light in the ceiling. In the women's bathroom, as the desk clerk showed me, if you open the door the light comes on and stays on. But I was using the men's bathroom. Within 10 or 15 seconds after I'd closed the door, the light went out and I was in pitch darkness. When I turned in place and started to grope my way forward, the light was still off. The light came on just as I tripped and fell forward into the wash basin. I hit my midsection on the edge of the counter and barely missed cracking my head on the wall. Of course, the light came on for about 10 seconds and then went out again. I went downstairs to reception to tell the clerk what had happened and ask how to keep the lights on. I was shaken, of course, but I believe I smiled and was level-headed. As I said, the clerk just frowned. She told me that the light doesn't work that way. If the light goes out, she said as if it was obvious, I should wave my arms and move around. Well, earlier today I was on the toilet when there was light coming in the window next to it, so I could see. But this evening, I was in the front of the bathroom, and it was pitch black outside. When the light went out, the bathroom was totally dark. The clerk acted dismissive. I stood on one foot to show her how unsteady I was in the bathroom. I fell forward and hit the entrance door to the reception desk. One hinge broke. The clerk didn't ask anything like "Estás bien?". Instead, she frowned even more and immediately said I would have to pay. She never even asked how I felt. Of course, I hurt even more after my second fall. I asked if there was a management person I could talk to tomorrow. She didn't really answer. I asked again, and she eventually said yes. I asked when, and she didn't answer. I have a tour tomorrow at 10 a.m., so I need to leave fairly early. (If I don't feel good in the morning, though, I'll cancel the tour and see a doctor.) Eventually, she agreed grudgingly to help me figure out what to do when I'm in the dark bathroom. We walked uostairs. I showed her how the light goes out -- to demonstrate that what she said about the light working perfectly wasn't true. She told me that, if the light goes out, I should wave my arms. That might work if, when I'm standing in front, if I'm actually not using the toilet at the moment the light goes off... I'll skip more explanation here...). I don't want to wave my arms when I'm sitting down in the other part. I asked her if I should buy a flashlight. Again dismissively, she said, as if it's obvious, that my cell phone has a flashlight. I hadn't thought of that, and told her it was a good idea. I don't normally carry my cell phone to the bathroom, but I think I'll have to remember to. Fast-forward to now. The pain is getting a bit better. Luckily, I didn't have to go to a pharmacy. She said she had aspirin. I assumed that, because I'd had two accidents at the hostel, she would give me an aspirin tablet. Wrong. She said it would cost 5 pesos. Finally I got angry. I threw it on the desk and left. Right away I thought better of it and came back to apologize and ask for an aspirin again. It's not the price of 5 pesos, it's the idea that I had an accident at the hostel, I hurt quite a bit, and they want to charge me to help me feel better and sleep. What a cold, callous way to treat guests!! I have to sleep, and I tend not to get angry, so I decided to just lie here and hope the aspirin helps. I'm bookef here for a week. I hope that whatever manager person I talk to tomorrow will listen to my side of the story instead of only pushing her or his side or simply kicking me out. By tomorrow morning, I'll know if the pain has gone. I haven't experienced this kind of coldness in Mexico before. Everyone is always so friendly, kind, concerned, helpful, and so on -- even here in the huge city of CDMX (the government's new name for Mexico City). Of course, the accident I had was kind of a fluke. But the coldness and disregard of problems in the hostel, like a bathroom light that goes out and leaves me in blackness, I trip forward and hurt myself, I go for help and get nothing but frowns and grief. To me, that's the problem. It may simply be that this one employee was having a bad day. But, whatever, I wanted to write this now while all of the details were fresh so that you can know what might happen here. Of course, you won't have my bad luck. But, if you use the mens bathroom (off the upstairs hallway) at night, be sure to bring your phone with a built-in flashlight. And wave your arms a lot.…