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Capsule Hostel Mexico City

41 Hamburgo Colonia Juarez Between Denmark and Naples, Mexico City 06600 Mexico
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Traveller (19)
Dining (11)
Room & Suite (10)

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About

#20 of 67 hostels in Mexico City
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HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
Spanish
Property amenities
Free High Speed Internet (WiFi)
Wifi
Vending machine
Baggage storage
Non-smoking hotel
Laundry service
Room features
Air conditioning
Housekeeping
Bottled water
Iron
Room types
Non-smoking rooms

Location

41 Hamburgo Colonia Juarez Between Denmark and Naples, Mexico City 06600 Mexico
Name/address in local language
Capsule Hostel Mexico City
71Reviews1Q+A1Room tip

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AKY wrote a review Jan 2019
Værløse57 contributions13 helpful votes
Great location - many restaurants nearby, and the metrobus and metro were close. Our room was clean and had all the basics. The shared bathrooms and showers could use some more cleaning. The breakfast consisted of small sandwiches, juice, and coffee/tea. The staff spoke no English at all, so be prepared to speak some Spanish :-) Good value for money.
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Date of stay: December 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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An0nyMs wrote a review Dec 2018
Tucson, Arizona1451 contributions466 helpful votes
Because I do research on TripAdvisor ahead of time, I rarely find a place that's not what I expected. This place is different -- although a big part of my story is kind of fluke, the underlying attitude is the reason I'm writing all these details. You can judge for yourself. I only checked in 6 hours ago, and I normally wouldn't write a review until at least a couple of days have gone by. But I wanted to warn you right away about the problems I had. First, though, the location is great! It's just a few steps from the Metrobús. It's in a nice part of town, of course. The street is quiet (well, except for this hostel). The place is small, secure, and seemed easygoing. I left my bags early, then came back at 3 for my private double room. That's when the problems started. First, I was very lucky that I happened to pick the double room I did online (I didn't see much info, but it seemed great, and I saw a little negative here on TA, so I booked it unseen.) My room is at the opposite end of the hostel from the loud music that was playing in the restaurant at the front side. If you like loud music playing all through the area during the day and evening (at least... it's almost 11pm and the music is still loud...) then you'll like this place. On the other hand, if you came because the street is peaceful, don't come here. Two or three staff members I spoke with were all friendly and helpful until my accident(s!) happened an hour or so ago. Then the clerk at reception was cold as stone, didn't smile, didn't ask if I was okay. Here's what happened. The two bathrooms for the private rooms (which are marked hombres and mujeres, but are actually both for both sexes) have an automatic light in the ceiling. In the women's bathroom, as the desk clerk showed me, if you open the door the light comes on and stays on. But I was using the men's bathroom. Within 10 or 15 seconds after I'd closed the door, the light went out and I was in pitch darkness. When I turned in place and started to grope my way forward, the light was still off. The light came on just as I tripped and fell forward into the wash basin. I hit my midsection on the edge of the counter and barely missed cracking my head on the wall. Of course, the light came on for about 10 seconds and then went out again. I went downstairs to reception to tell the clerk what had happened and ask how to keep the lights on. I was shaken, of course, but I believe I smiled and was level-headed. As I said, the clerk just frowned. She told me that the light doesn't work that way. If the light goes out, she said as if it was obvious, I should wave my arms and move around. Well, earlier today I was on the toilet when there was light coming in the window next to it, so I could see. But this evening, I was in the front of the bathroom, and it was pitch black outside. When the light went out, the bathroom was totally dark. The clerk acted dismissive. I stood on one foot to show her how unsteady I was in the bathroom. I fell forward and hit the entrance door to the reception desk. One hinge broke. The clerk didn't ask anything like "Estás bien?". Instead, she frowned even more and immediately said I would have to pay. She never even asked how I felt. Of course, I hurt even more after my second fall. I asked if there was a management person I could talk to tomorrow. She didn't really answer. I asked again, and she eventually said yes. I asked when, and she didn't answer. I have a tour tomorrow at 10 a.m., so I need to leave fairly early. (If I don't feel good in the morning, though, I'll cancel the tour and see a doctor.) Eventually, she agreed grudgingly to help me figure out what to do when I'm in the dark bathroom. We walked uostairs. I showed her how the light goes out -- to demonstrate that what she said about the light working perfectly wasn't true. She told me that, if the light goes out, I should wave my arms. That might work if, when I'm standing in front, if I'm actually not using the toilet at the moment the light goes off... I'll skip more explanation here...). I don't want to wave my arms when I'm sitting down in the other part. I asked her if I should buy a flashlight. Again dismissively, she said, as if it's obvious, that my cell phone has a flashlight. I hadn't thought of that, and told her it was a good idea. I don't normally carry my cell phone to the bathroom, but I think I'll have to remember to. Fast-forward to now. The pain is getting a bit better. Luckily, I didn't have to go to a pharmacy. She said she had aspirin. I assumed that, because I'd had two accidents at the hostel, she would give me an aspirin tablet. Wrong. She said it would cost 5 pesos. Finally I got angry. I threw it on the desk and left. Right away I thought better of it and came back to apologize and ask for an aspirin again. It's not the price of 5 pesos, it's the idea that I had an accident at the hostel, I hurt quite a bit, and they want to charge me to help me feel better and sleep. What a cold, callous way to treat guests!! I have to sleep, and I tend not to get angry, so I decided to just lie here and hope the aspirin helps. I'm bookef here for a week. I hope that whatever manager person I talk to tomorrow will listen to my side of the story instead of only pushing her or his side or simply kicking me out. By tomorrow morning, I'll know if the pain has gone. I haven't experienced this kind of coldness in Mexico before. Everyone is always so friendly, kind, concerned, helpful, and so on -- even here in the huge city of CDMX (the government's new name for Mexico City). Of course, the accident I had was kind of a fluke. But the coldness and disregard of problems in the hostel, like a bathroom light that goes out and leaves me in blackness, I trip forward and hurt myself, I go for help and get nothing but frowns and grief. To me, that's the problem. It may simply be that this one employee was having a bad day. But, whatever, I wanted to write this now while all of the details were fresh so that you can know what might happen here. Of course, you won't have my bad luck. But, if you use the mens bathroom (off the upstairs hallway) at night, be sure to bring your phone with a built-in flashlight. And wave your arms a lot.
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Date of stay: December 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cristina Edith P wrote a review Dec 2018
Saranda, Albania74 contributions39 helpful votes
Stayed here for 4 nights, staff was super friendly and helped me a lot giving informations and tips. It's in a perfect location to visit the city close to bus, metrobus and subway. the area is full of nice spot to eat. breakfast is included but no kitchen use
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Date of stay: October 2018
Value
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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William D wrote a review Dec 2018
Hurricane, West Virginia163 contributions52 helpful votes
This is a clean hostel in a convenient, safe part of town if you want to walk about or catch the excellent bus lines. Close by bus to Museo Anthropologie and Zocalo. We got the dbl room at the back of the building... very quiet. The rooms near the street may be effected by the restaurant music. Our receptionist Liz spoke English, but no one else did.
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Date of stay: November 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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meekgeek wrote a review July 2018
Calgary, Canada24 contributions3 helpful votes
If you are fastidious, then this is not a place for you. The place, for its price and location is really really good. I stayed for 5 days and I never had any issues. I am a traveler and I've stayed at different hotels and hostels all over the world so I know how hostels are like. The free desayuno in the morning is a plus. I commend the lady who works in the restaurant by the hostel. Apparently, she's the only one I can talk to cause not all the staff can communicate in english. There is a very good mall just 5 minute walk from the hostel, and the train station is just a couple of steps away from it. If you like partying at night, Zona Rosa is a good 10 minute walk away and a 24-hour 711 store is also nearby for your late night cravings. Overall, I give 4 stars.
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Date of stay: May 2018
Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cubano321 wrote a review Mar 2018
Lafayette, Louisiana11 contributions1 helpful vote
This was my first time staying in a hostel, but it all seemed fine to me. It cost $10 USD and one can't really beat that price. The staff were extremely friendly and helpful. The capsules are unique, at least for me because I'd never stayed in something like that. I found it to be pretty spacious, comfortable, and the curtain provided a bit of privacy. The bathrooms are kinda small, but extremely clean. Plus, it's not like one spends so much time in the bathroom, so the size really shouldn't even matter. Anyway, the little terraza is quaint and really cool in the morning and late afternoons. I'd definitely stay here again on my next trip to CDMX.
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Date of stay: March 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafael S, Gerente at Capsule Hostel Mexico City
Responded 8 Mar 2018
Thank you very much for your comments, it was a pleasure to assist you, we hope to have you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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davidlawleyw wrote a review Feb 2018
London, United Kingdom8 contributions17 helpful votes
If you are a pig or perhaps a cow on your way to the slaughter house then this is the place for you .. The dorm has not one window and therefore smells of feet and farts . The beds are single beds in boxes the size for cattle in a truck .The Wi-fi dies not work in the room at all and to cap it off the staff are very rude .. oh and the breakfast was processed cheese with bread .. Avoid at all costs , there is plenty of places in the bus station car park with cardboard better ..
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Date of stay: February 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafael S, Gerente at Capsule Hostel Mexico City
Responded 8 Mar 2018
I am surprised by your comments, we will try to improve so that on your next visit we can cover your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marilia M wrote a review Feb 2018
2 contributions2 helpful votes
It was, by far, the worse hostel that I've ever been. My friend and I stayed there from january 31 - february 4th, 2018. First problem: we booked a private room with 2 single beds; they gave us a couple bed and informed that they didn't have any other room. Okay.... we were a little bit unconfortable but okay. Second: THE LIGHT DID NOT TURNED OFF. yeah,weird! So we were asking for help, some assistance, they DID NOT GAVE US ANY until 3 in the morning (4 hours waiting, all that on our first night). Third problem:next morning, after they "solved" the problem mentioned, the light DID NOT TURNED ON. I asked at the reception some assistance, they said they would take a look but of course, when we arrived at 11 pm later that day...no light. SO, we asked for help again. 2 in the morning, nothing, nobody helped, the girl at the reception was so lost, se gave us a stair and a light bulb, so we changed it ourselves, in the dark, using a lantern, because it wasn't a regular light bulb....my friend almost fell off the stair. So yeah, terrible staff, grossy bathroom, no assistance at all, we regret every single moment.
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Date of stay: January 2018
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafael S, Gerente at Capsule Hostel Mexico City
Responded 8 Mar 2018
One of our main objectives is to satisfy our guests, I am very sorry that your demands were not met. I will review the case so that it does not happen again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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s m wrote a review Nov 2017
Salt Lake City, Utah6 contributions2 helpful votes
As a seasoned world traveler, I must say this place was way overpriced for its condition and ammenities. It was a constant annoyance and daily disappointment. Two things that helped me choose this place were the advertisement of free breakfast and use of copier/printer... Both don't exist!! Cold showers... No hot water! Towel rental for 20 pesos was stained, thin and small. The bathroom on the main floor had no light, just wires hanging from the ceiling. How does one use this?! Leaking and broken sinks in bathrooms. Women's bathroom on main floor had motion sensor lighting so constantly having to wave hands, and sit in darkness in toilet stalls. No fans/air flow in rooms. There are a few positives: Friendly staff. Privacy curtains for beds. Security lockers. Beds comfortable. Hand soap in the washrooms smell great!
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Date of stay: November 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafael S, Gerente at Capsule Hostel Mexico City
Responded 7 Jan 2018
hola me sorprende mucho los comentarios, me gustaria que tuviéramos una retroalimentación, ya que en nuestras duchas contamos con agua caliente, no tenemos en ninguna parte cables colgando, ni lavabos rotos, nuestra ubicación es privilegiada y segura comparándonos con nuestros competidores 10 dolares aprox por noche es una cantidad muy atractiva. me gustaria que nos dieras otra oportunidad. o que me dieras tu nombre pra poder buscar tu registro y saber cuando te hospedaste con nosotros.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mparrino wrote a review Aug 2017
Patzcuaro, Mexico2 contributions1 helpful vote
Had a group of 16 women stay here. First morning they woke to NO water, not even in the toilets. Reception staff playing loud music all night and entering room without even knocking. Second day had water but only cold. All this was met with great indifference by the staff. Thoroughly disappointing.
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Date of stay: August 2017
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafael S, Gerente at Capsule Hostel Mexico City
Responded 7 Jan 2018
Tienes razon en las fecha que se hospedaron la ciudad de méxico tuvo problemas con el abasto de agua, estuvimos 3 horas sin agua en lo que llego una pipa. lo de la musica de la recepcion se les tiene permitido hasta las 22:00 ya que hay huspedes que conviven en esa area pero lo voy a revisas. gracia por tus comentarios
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$49 - AU$49 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Cuauhtémoc District
NUMBER OF ROOMS
40
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Capsule Hostel Mexico City
Which popular attractions are close to Capsule Hostel Mexico City?
Nearby attractions include Museo De Cera (0.4 km), Reforma 222 (0.2 km), and Centro Santa Fe (0.4 km).
What are some of the property amenities at Capsule Hostel Mexico City?
Some of the more popular amenities offered include free wifi, laundry service, and baggage storage.
What are some restaurants close to Capsule Hostel Mexico City?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Condimento Restaurant, and The Capital Grille.
Are there any historical sites close to Capsule Hostel Mexico City?
Many travellers enjoy visiting Basilica de Santa Maria de Guadalupe (7.8 km), Historic Center (Centro Historico) (2.1 km), and Catedral Metropolitana de la Ciudad de México (2.4 km).