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Doubletree by Hilton Hotel Mexico City Santa FE

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Doubletree by Hilton Hotel Mexico City Santa FE
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327 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Hotel Mexico City Santa FE
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Showing 75: English reviews
Monterrey, México
Reviewed 31 May 2015

The best service in town. I forgot my Phone Charger and after 2 days they gave me back. The have everything you need and i totally recommend it. It has a very good location, and in the restaurant the food is very tasty, a lot of mexican taste

Review collected in partnership with this hotel
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Helpful?
Thank ricardo_gomezrangel
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review
Google Translation

Buenas tardes, muchas gracias por sus comentarios acerca de FIESTA AMERICANA SANTA FE y esperamos nos de la oportunidad de...

London
Reviewed 24 May 2015

I stayed for 2 nights at this hotel which charged me more than 4,000 MXN per night without including breakfast and they made me pay for parking. They made a mistake by charging me an extra night without reason and it took me at least 3 calls to the front desk to solve it. By the time I checked out,...

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Thank Firito
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review
Google Translation

Buenas tardes, le ofrezco una disculpa por los inconvenientes que tuvo usted en su pasada estancia en FIESTA AMERICANA SANTA...

Guatemala
Reviewed 30 March 2015

When we arrived the front desk ignored our reservations. The breakfast and dinner buffet was so good! We never had lunch at the hotel, but there's a couple decent restaurants nearby. In the back of the hotel (couldn't find their own trip advisor page) there's a restaurant call The Shu. As far as I know, is the best sushi restaurant...

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Helpful?
2Thank Gaby R
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good Afternoon, thank you for your comments about FIESTA AMERICANA SANTA FE and sorry for the inconvenience about your reservations service in the front desk , I want to inform you that I will make the follow up to this case and improve our service. JAGC GM

charlotte
Reviewed 18 March 2015

I travel internationally almost everyther week and I know some trips are good and others will be bad. I'll start with the only good thing I have to say, restaurant staff was just excellent. But this hotel expereince overall was just bad that I feel the need to write about it as I tried to discuss with management, on at...

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Helpful?
1Thank nccoffeequeen
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good Evening, please accept a sincere apology on behalf of all the staff for the inconveniences you experienced during your stay with the air conditioning in your room and as a result changing your room so late at night, for the attention you received from our managerial staff in response to your concerns, for the lack of attention to the...

Orlando, Florida
Reviewed 26 February 2015

I stayed at Fiesta Americana Santa Fe Hotel in February on a business trip. The rooms were very clean & staff was very friendly and accommodating. The restaurant in the hotel had an excellent breakfast buffet.

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Helpful?
1Thank Melissa M
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good Afternoon, Thank you for your comments about FIESTA AMERICANA SANTA FE Service and facilities JAGC

North Carolina
Reviewed 4 February 2015

This hotel is excellent. Breakfast, clean, gym, price, nice business neighborhood. The service is another plus in this Hotel. Everybody know their job and they seem to enjoy it too. The only issue is location. It depends what is your plan in Mexico City and where are you planing to spend the time. Mexico City is huge and you need...

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Helpful?
Thank carmenpina
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE HOTEL service. JAGC GM

Madrid, Spain
Reviewed 22 November 2014

really comfortable hotel, clean rooms, modern, good restaurant and breakfast, good services, if you are lucky and have a high room views in the night are good ones, the only topic (as in all Mexico DF) is the distance to the center

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Thank jta2705
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good Afternoon, thank you for your comments about FIESTA AMERICANA SANTA FE JAGC GM

Netanya, Israel
Reviewed 1 November 2014

I arrived very late from a delayed flight but the receptionist was very pleasant, the next morning the stuff where super pleasant as well very fair to say that the stuff is very nice. Room is big and comfy, lovely bed, nice view. good area. ....

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1Thank 276David
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good Morning, thank you for your comments about FIESTA AMERICANA SANTA FE JAGC GM

Reading, United Kingdom
Reviewed 19 August 2014

I stayed here for a week in August and would agree with other's comments - it is a very well located hotel, in the center of the commercial area. All the staff were extremely helpful and friendly making an effort to remember you and your preferences at breakfast and in the bar. The room was comfortable and clean, but overall...

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Helpful?
1Thank Scott C
jorge g, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review
Google Translation

Buenos Días, Muchas Gracias por sus comentarios a los cuales con todo gusto y personalmente estaré dando seguimiento para mejorar...

Chicago, Illinois
Reviewed 23 July 2014

I have stayed a couple of times during the last months at Fiesta Americana Santa Fe and the best thing is their service. A couple of days they were completly booked and still they mantain the good work. The location is nice next to major companies HQ. Fitness center and swimming pool are nice. Roomservice is good although a little...

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Helpful?
1Thank maicky
Jorge G, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review

Good evening, thank you for your comments about the FIESTA AMERICANA SANTA FE. JAGC

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the new financial district where are also the largest international firms. ... more   less 

Additional Information about Doubletree by Hilton Hotel Mexico City Santa FE

Address: Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico (Formerly Fiesta Americana Santa Fe Hotel)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $151 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree by Hilton Hotel Mexico City Santa FE 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Fiesta Inn Santa Fe Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Santa Fe
Doubletree By Hilton Hotel Mexico City Santa FE
Hotel Style:
#9 Green Hotel in Mexico City
#27 Business Hotel in Mexico City
#27 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Mexico City Santa FE staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Mexico City Santa FE staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water pressure on the 10th floor was iffy.”
 of 5 bubbles DHGreen, 17 Jul 2016 | Read review
“Odd numbered Rooms have 2 Twin Beds and faces the City. Even numbered rooms have 1 King Size facing a Convention Center.”
 of 5 bubbles jeffreyc791, 2 Apr 2016 | Read review
“was on floor 7 - views superb”
 of 5 bubbles southbank10, 9 Mar 2016 | Read review
“No suggestion”
 of 5 bubbles TomcatSP, 15 Dec 2015 | Read review
“The problem is the heating. It doesn't work. So if you are a winter baby....no problem”
  • View from the room we stayed in
 of 5 bubbles 337hs, 24 Oct 2015 | Read review
5 of 5