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JW Marriott Hotel Mexico City Santa Fe

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JW Marriott Hotel Mexico City Santa Fe
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417 Reviews from our TripAdvisor Community

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Showing 256: English reviews
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Otter Lake, Michigan
Reviewed 6 days ago NEWvia mobile

I have stayed at this hotel several times over the past few years. It is always very consistent in delivering clean, comfortable, well-equipped rooms with very friendly staff. The entire facility is pretty well equipped. The exercise room is robust and well-maintained. The restaurants are good. There is a nice meeting area in the lobby and I've seen the banquet...

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Helpful?
Thank Jeff B
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Jeff B, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your...

Reviewed 1 week ago

The staff was great! They were there to help in any way needed! The Executive Club was great - Our Host Victor Huilotl was accommodating and very nice. As well as the others. The club offered Breakfast, and Dinner. Opened 24 hrs a day for drinks.

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Helpful?
Thank Kathy P
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Kathy P, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. We are proud to know that we were within reach of your expectations and with the attentions and service you expected. Executive Lounge Offers variety of food and drinks and is correct is open 24 hours. We...

Mexico City, Mexico
Reviewed 2 weeks ago via mobile

saturday Níght Was Wonder full at NY brother wedding at jw marriot santa fe....the dinner Was deliciuse and all the waiters gave an excellent services. The great event was incharged of paola...and from the begging complete all our expectative. allí the staff is incredible first at frond Desk..and the excellent services from the bell voy jesus and antonio, the rooms...

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Helpful?
Thank Sandra D
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Sandra D, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. We are proud to know that we were within reach of your expectations and with the attentions and service you expected. At JW Marriott we create and make quality customer events as special as you. We appreciate...

Denver, Colorado
Reviewed 2 weeks ago

I wanted to give a good review to the JW Marriott Hotel Mexico City Santa Fe. I have stayed at this hotel for a total of 12 nights (3 stays) during March and early April. I found the hotel to be excellent with an extremely helpful and accommodating staff. The front desk staff was terrific! A great breakfast was included...

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Helpful?
Thank r0beulenstein
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear r0beulenstein, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. Customers like you deserve a unique and special service. It is a wonderful pleasure to read such an excellent experience, we like to offer an environment in...

Arlington, Texas, United States
Reviewed 2 weeks ago via mobile

Excellent level of quality all around. Facilities were top notch and the executive lounge was extremely convenient place to grab a small bite to eat while doing some work. The Mexican restaurant Cua was ok (3stars), but the Italian restaurant Quattro was wonderful (5stars). Customer service was very impressive as the concierge service knew my name every time without reminder...

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Helpful?
Thank Stacie C
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Stacie C, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your...

Miami, Florida
Reviewed 2 weeks ago

We arrived at this hotel unexpectedly and without a reservation, but non the less we were greeted by a very courteous concierge (i believe his name was Julio or Luis). During checking we were notified no rooms were available at that time (around 11am) but that they were more than willing to accommodate us in the Executive Lounge where we...

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Helpful?
Thank Lizlizzy86
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Lizlizzy86, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. Please be assured that your comments have been forwarded to those responsible in the corresponding area with the intention of implementing and / or correcting our service...

San Francisco, California
Reviewed 2 weeks ago

I stayed here for a week long business trip which included my birthday. The bell staff was exceptional in making me feel right at home by always greeting me by my name and leaving a birthday bouquet in my room. Luis and Antonio are so hospitable! Will definitely be back soon!

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Helpful?
Thank laurennvirgen
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear laurennvirgen, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. It is a pleasure to offer lasting experiences to our guests every time they visit us when it comes to such an important and special date. With...

Minneapolis, Minnesota
Reviewed 3 weeks ago

Stayed a few nights for a short business trip. Just a great hotel. Fantastic room with all the amenities. Everything is very clean and very new. Cool bar in the lobby with a nice vibe as well. Do not hesitate to book if you are a picky traveler that requires great hotel rooms. You won't be disappointed.

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Helpful?
Thank golfbeer
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear golfbeer, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. It is a wonderful pleasure to read such an excellent experience, we like to offer an environment in which our guests feel welcome, comfortable and free to...

Reviewed 5 March 2017

Stayed here last week while we attended a family celebration in the Santa Fe area. From the minute we arrived and were greeted by the Valet, Concierge, and Front Desk until our departure, we received exceptional service and attention. There was a slight problem with one of our rooms which was promptly addressed. Victor Huilotl in the Executive Lounge was...

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Helpful?
Thank Michelle G
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Michelle G, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. As mentioned, it will be a pleasure that on your next visit enjoy both restaurants (Cúa and Quattro) to enjoy a delicious meal, I am sure...

Reviewed 3 March 2017

Estela and Victor (Garcia as well as the other Victor), Juan and Jimena continue to ensure that guests in the Executive Lounge are attended to very well, with wonderful attitudes and make you feel at home. I spend 8-10 nights a month here and have been very happy with the hotel overall.

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Helpful?
Thank Jim M
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Jim M, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. As well as it mentions it we have collaborators trained that offer quality attention to the client. For travelers like you it is a pleasure to...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Santa Fe Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 

Additional Information about JW Marriott Hotel Mexico City Santa Fe

Address: Avenida Sante Fe 160 | Col Santa Fe, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $214 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Hotel Mexico City Santa Fe 4*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Travelocity, Marriott, Despegar.com, Cancelon, Priceline and TripOnline SA so you can book your JW Marriott Hotel Mexico City Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
JW Marriott Hotel Mexico City Santa Fe
Hotel Style:
#9 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#18 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City Santa Fe staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City Santa Fe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All three of my rooms were very good, and quiet”
r0beulenstein, 10 Apr 2017 | Read review
“Higher floors have better views.”
P2712OXmichelleg, 4 Mar 2017 | Read review
“Upper floors have a better view, but even on lower floors rooms are still very nice.”
191tishg, 11 Feb 2017 | Read review
“Excelente place if you are going to be around Santa Fe”
roberto2013, 12 Jan 2017 | Read review
“All Room are very quite. You can take hotel taxis or outside taxis'. I recommend you to take the hotel taxis.”
thomasfS4316SG, 26 Dec 2016 | Read review
5 of 5