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Krystal Urban Aeropuerto Cd de Mexico

TripAdvisorUSD 61*
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Certificate of Excellence
09/04/2017 10/04/2017
1 room 2 adults 0 children
USD 80*
USD 61*
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USD 65*
USD 65*
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Krystal Urban Aeropuerto Cd de Mexico
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376 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Urban Aeropuerto Cd de Mexico
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Showing 169: English reviews
Reviewed 17 May 2016 via mobile

Krystal was bueno for sleep and rejuvenation. Bed is large and comfortable. Room is spacious - staff are helpful. Shower takes a few minutes to warm up. Next door is a MEGA store full of snacks and supplies (like water). Internet is working perfectly.

Thank Dale S
gterecepcionkua, Front Office Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

We appreciate your comment. It was a pleasure to have them at home We wait return soon.

Dallas, Texas
Reviewed 17 April 2016

Review collected in partnership with Amoma.com
Thank romlees
Reviewed 12 March 2016 via mobile

Not the type of standards you can expect! In general the cleanliness is not on the level that makes you feel comfortable. Shower is flooding and after informing reception 3x still nothing has been done. Breakfast is very average and after receiving cold coffee and asking for a hot refill was completely ignored and finally left without coffee. Not a...

Thank chiocseve
John-HiltonHelp, on behalf of the staff at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Dear chiocseve, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered in your bathroom and at breakfast. We’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and...

Reviewed 7 March 2016 via mobile

I love traveling and I do a lot of hotel stay. I appreciate a good breakfast and I appreciate that a breakfast is complimentary but this hotel has the poorest breakfast I ever had I was here for 4 nights and could not eat their breakfast It was unhealthy oily thing I used to bring my own bean soup across...

Thank Samuel M
John-HiltonHelp, on behalf of the staff at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Dear Samuel M, Thank you for your feedback. We’re sorry the food quality didn’t meet your expectations. At our property, we want to serve fresh, tasty dishes with the caring touches of home. We work continually to improve our menu offerings, and your comments will help us improve. We hope you’ll stay with us the next time you’re in the...

Reviewed 10 February 2016

I chose this hotel for a 10 hour layover in Mexico City as it was cheap ($60/night for 2 people, last minute on a Wednesday night) and close to the airport. I had read reviews about the dodgy neighbourhood, so wasn't surprised that the area was a quite shabby. The hotel, from the outside, wasn't anything spectacular so I really...

2Thank Karen Q
Essen, Germany
Reviewed 8 February 2016

I have been here three times within less than 3 weeks and this hotel has been really a sort of home in Mexico City. Being on the American continent for trips to different destinations which involved quite different temperatures, I have left in the Doubletree/Crystall a few suitcases, changing the content when I was there. I particularly would like to...

Thank ermes73
Houston, United States
Reviewed 19 January 2016

Great clean hotel. Area isn't all that great but I felt secure. Friendly front desk staff. The wifi is spotty. The shower and hot water were great. The room was very clean. I don't really have anything to complain about just that the wife was very spotty and you had to leave your room to connect most of the time.

Review collected in partnership with DoubleTree by Hilton
Thank Burleigh N
Reviewed 17 January 2016

I looked at diferent hotels near the Mexico City Airport. This hotel came up as one of them. It is NOT close to the airport. It is in a horrible neighborhood an awful and dangerous location. I truly was afraid for our safety. I assumed being a Doubletree by Hilton they would not decieve on the location. It is noisy,...

Thank Darcy S
John-HiltonHelp, on behalf of the staff at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Dear Darcy S, We’re very sorry you were unhappy with our location and for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. We hope that the next...

San Miguel de Allende, Mexico
Reviewed 9 January 2016 via mobile

Typical doubletree experience. However, they were out of their famous "welcome cookie" at checkin. Bed was sufficient. Free internet service worked. Our Jr. Suite had a nice large tv with a very limited selection of channels. Room service worked well. Early (pre-6am) breakfast arrived promptly. However the bacon was inedible and the French toast came with no syrup. Airport shuttle...

Thank kkamperr
Honolulu, Hawaii
Reviewed 31 December 2015 via mobile

Great hotel with a well appointed room. Helpful staff. Was only a fifteen cab ride from the airport. When I told the front desk clerk that I didn't see the shuttle bus at the airport, she said if I had a taxi receipt they would pay me back which they did. Don't think it is in a great area to...

Thank scottofhawaii

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09/04/2017 10/04/2017
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Mexico City Airport Area, set in Mexico City’s commercial area, just 15 minutes from Terminal 2 at Benito Juarez Mexico City Airport (MEX). Take a trip to the nearby Six Flags park or indulge in some retail therapy at Parque Tezontle Mall. Let our friendly staff welcome you with a freshly baked DoubleTree cookie at check-in, and show you to your homely guest room or suite. All accommodations at this Mexico City hotel feature warm, modern décor and premier amenities, to ensure a comfortable stay for every guest.Stay at this Mexico City hotel and enjoy top amenities. Maintain your fitness routine in the hotel’s large fitness center with a range of equipment, including both cardio machines and weights. Stay on top of work in the business center, fully equipped with high-speed internet access, fax, printing and photocopying capabilities. Host your meetings and events in the hotel’s 7,500 sq. ft. of flexible meeting space. Wind down after a long day in the hotel’s restaurant, La Hacienda, which offers succulent steaks in a homely, contemporary setting ... more   less 

Additional Information about Krystal Urban Aeropuerto Cd de Mexico

Address: Eje Vial 5 Oriente (Avenida Javier Rojo Gomez) 630, Mexico City 09360, Mexico (Formerly DoubleTree by Hilton Hotel Mexico City Airport)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $73 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Urban Aeropuerto Cd de Mexico 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Krystal Urban Aeropuerto Cd De Mexico Mexico City
Hotel Style:
#21 Family Hotel in Mexico City
#23 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Urban Aeropuerto Cd de Mexico staff and other travellers.
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Questions? Get answers from Krystal Urban Aeropuerto Cd de Mexico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Son buenas en general”
 of 5 bubbles Pamchic, 25 Feb 2017 | Read review
“You close the curtains at night but they never completely close in any hotel. Just enough of a crack to let through too much light sometimes. Take a hangar out of the closet. The one that you use for hanging slacks. Use the clips on the hanger to close both curtains together leaving no room for light to come though. (airline crew trick)”
 of 5 bubbles romlees, 17 Apr 2016 | Read review
“Rooms on the second floor have automatic heating”
 of 5 bubbles ermes73, 8 Feb 2016 | Read review
“Do not go there. The loctaion is in a very dangerous neighborhood.”
 of 5 bubbles 800darcys, 17 Jan 2016 | Read review
“I was only one night, I can not offer a good advice”
  • Pizza from room service... not so good but the service is excellent
  • Complimentary coffee maker and the classical cookie
  • The neighborhood is awful and looks dangerous
  • The neighborhood is awful and looks dangerous
  • The room is really nice
  • Excellent bed and pillows
  • Nice room
  • The showers leaks water to all the place!
 of 5 bubbles DMSilva71, 16 Dec 2015 | Read review
5 of 5
USD 61*
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Booking.comUSD 65
PricelineUSD 65
JetsetterUSD 80
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Prices are for 1 room, 2 adults
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