Beautiful hotel, comfy beds, delicious full breakfast that was complimentary, safe, absolutely perfect! It had all the accommodations I needed for my trip including a gym. Staff was nice and showers were great too!
Great room, very very confortable and spacious, nice lobby, very nice breakfast, and very kind staff. We loved the hotel and we will return for sure. It is a great option to stay in polanco. Near to many restaurants where to have dinner.
We spent 2 nights in this modern and spacious hotel at the end of a holiday visit to Mexico City and San Miguel D’allende. Compared to similar US hotels this was much nicer, better food, more original, and more knowledgeable staff (many spoke English.) It’s in an great location…
Great hotel in Polanco! Beautiful modern lobby. Huge suites with nice bed and great furnishings, plus full kitchen with fridge. The balcony with sliding doors was great allowing fresh air into the room. Very nice breakfast too. Will stay here again!
I had an issue with my billing at the end of my stay, and the General Manager Beatriz did an excellent job to solve it after I was checked out. Outstanding customer service. Will stay there again in the future.
"Ask for a room not facing the highway. Facing the main entrance is the best option;"
"Ask for Street side room if you want quieter stay. Courtyard rooms are close and face each other."
"I would try to get a room in the second tower since the first one is right by the lobby"
"Depending on the room/tower, your balcony and windows can be in front of the Urban Highway (can be little noisy even with the insulation)."
"Choose a high floor on the northeast side, away from the highway"