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The Westin Santa Fe Mexico City

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The Westin Santa Fe Mexico City
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444 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Santa Fe Mexico City
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Showing 273: English reviews
Reviewed 29 August 2016 via mobile

While the location is less than ideal for tourists, this allows the Westin Santa Fe to cater to business travelers. My experience was great overall - very comfortable and accommodating to my needs. The room felt brand new and had all the necessary amenities and the restaurants downstairs were quite good. The beds were extremely comfortable and bathroom spacious. I...

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Helpful?
Thank Dan S
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Dan S, Thank you for sharing your valuable comments regarding your recent stay. We appreciate your preference at The Westin Santa Fe Mexico City and look forward to welcome you again for a new renewal experience. Warm regards,

Belle Mead, New Jersey
Reviewed 21 August 2016

My colleagues who visit Mexico City on business for 3 weeks at a time suggested that even though our office is an hour away from the hotel to stay at the Westin. They insisted because of the great location, food (especially at in-house restaurant that also delivers room service "Market KItchen"), and size and service of rooms. I actually would...

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Helpful?
Thank Angela S
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Angela S, We are glad to know about your recent experience at The Westin Santa Fe Mexico City and Market Kitchen Restaurant, and we thank you for your preference. We look forward to welcome you again soon for a new heavenly stay. Warm regards,

Reviewed 7 August 2016 via mobile

hotel staff was generally friendly and eveyth6was ok. except that we caught our housekeeping lady use our toilet!!!! one afternoon we decided to go back to the room after lunch and to our surprise, when we entered the room there was a terrible smell. we soon found out the cleaning lady was in the bathroom. we asked her to leave...

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Helpful?
Thank Louie B
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Louie B, Thank you for your preference at The Westin Santa Fe Mexico City. I offer you a sincere apology and I´m deeply ashamed for the situation mentioned. We will contact you directly for a personal follow up. Warm regards,

Scotch Plains
Reviewed 4 August 2016 via mobile

This property is definitely targeted to the business traveler....they nickel and dime you for everything.....internet is extra as is breakfast ....if the accommodations were sumptuous I might feel differently but our original room was dirty and we had to be moved to better quarters....with better views- but the furniture was still scratched and the furnishings were tired.....this did not meet...

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Thank IMB95
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear IMB95, Thank you for your valuable comments regarding your recent stay. Effectively due our location most of our guests are business travelers however we also look forward to welcome leisure guests so your feedback is very important for us. Thank you for choosing The Westin Santa Fe Mexico City. We look forward to welcome you again soon. Warm regards,

Reviewed 9 July 2016 via mobile

I stay at this hotel every time I go to Mexico City on business, it is conveniently located in Santa Fe, a very nice area. Rooms are comfortable, breakfast buffet is excellent, with local and international options, and service is outstanding. There is a mall close by and a restaurants area next door where you find several very good options...

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Thank MFRGO
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Ordonez8797, Thank you for the time to share your experience at The Westin Santa Fe Mexico City. We are glad to be of your preference for your visits to the city and I appreciate your feedback regarding the rooms location. Look forward to welcome you again soon. Warm regards,

Palm Harbor, Florida
Reviewed 24 June 2016 via mobile

The hotel is beautiful, with elegantly designed common areas featuring soaring ceilings, soothing ambient music and tasteful decor. Our room was very comfortable, nothing to complain about really. Right downstairs from the hotel there is also a very delicious Spanish restaurant and other high end eateries. But for the hotel itself, the only thing is... The small pool. And I...

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Thank ItalianInMotion
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear ItalianInMotion, Thank you for taking the time to share your experience at The Westin Santa Fe Mexico City and your feedback regarding the pool. We are glad to know you enjoyed a heavenly stay and hope to welcome you again if you are in town. Warm regards,

Atlanta
Reviewed 18 June 2016

This is one of the best (if not the best) Westins I have ever stayed at. The property is great, the staff is extremely professional, friendly, welcoming. The food on the lounge is very good and the lounge has beautiful views. Nice gym, nice rooms. This is a great home away from home (I stay here every week when I...

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Thank NatalieJF43
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear NatalieJF43, Thank you for taking the time to share your experiences at The Westin Santa Fe Mexico City. We are appreciate your preference and feel honored to be your home away from home and look forward to continue making of your stays memorable experiences. Warm regards,

Reviewed 17 June 2016 via mobile

This hotel meets and exceeds all the standards I expected from a Westin. Very good service, a great spa & gym, very good food the rooms are spacious and modernly decorated, and it really has a heavenly bed! You can walk to Starbucks and other Restaurants and stores.

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Thank Miguel B
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Miguel B, Thank you for sharing your valuable comments regarding your recent stay at The Westin Santa Fe Mexico City and we are glad to know we could exceed your expectations. We look forward to welcome you again and provide you with new experiences. Warm regards,

Charlotte, North Carolina
Reviewed 15 June 2016 via mobile

I travel to Mexico City a lot for business. Most often my work takes me to Santa Fe and I stay here. The Westin has never let me down, in fact they have set the bar so high no other Mexico City hotel has been able to live up to them. I wish all my business was in Santa Fe....

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Thank BookOfTravel
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear BookOfTravel, We appreciate your preference at The Westin Santa Fe Mexico City and we appreciate the time to share your experiences with us. We always work to offer the best quality of service to our guests and your valuable comments show we are on the right track to exceed our guests expectations and provide a personalized service. We look...

Philadelphia, Pennsylvania
Reviewed 9 June 2016

This review is long overdue. We traveled July 2015, but needed to share our experience. I received a welcome email from Andrea Martinez asking about preferences, dietary restrictions, and reason for our travel. We were surprised with a bottle of Champagne and chocolate covered strawberries for our anniversary. We felt like we were part of the hotel family. I'm familiar...

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Helpful?
Thank RAlarcon2112
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear RAlarcon2112, We really appreciate the time to share your experience at The Westin Santa Fe Mexico City during your visit last year for your anniversary. We are glad we could make of this special date a memorable experience for you two and we look forward to welcome you again soon. Warm regards,

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $172 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Santa Fe Mexico City 4.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City
Hotel Style:
#8 Business Hotel in Mexico City
#9 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Santa Fe Mexico City staff and other travellers.
3 questions
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Questions? Get answers from The Westin Santa Fe Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a view of the forest.”
 of 5 bubbles AngelaS783, 21 Aug 2016 | Read review
“Ask for lounge access!”
 of 5 bubbles NatalieJF43, 17 Jun 2016 | Read review
“Look for a higher floor overlooking the valley.”
 of 5 bubbles RAlarcon2112, 8 Jun 2016 | Read review
“corner rooms have best view and are bigger”
 of 5 bubbles V6783GVmonicas, 15 May 2016 | Read review
“My room 305 had a view over the front of the hotel. A view across the City on a high floor would be excellent”
 of 5 bubbles Aidi156, 5 May 2016 | Read review
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