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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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995 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Mexico City, Mexico
Reviewed 31 August 2015

I had a great event in JW marriot México campos elíseos thanks to al the team. My husband and I decide to have the breakfast for my daughters bautiseme for aremi that gives us al the información need, mariana that Was encharged of the event.... And yesterday in the event al the team gave us what we need to have...

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Helpful?
Thank Sandra D
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Sandra, Thank you for choosing the JW Marriott Mexico city for such an important event, we are glad to hear that you and your family could enjoy it. We are always looking to help our guest to create unforgettable memories; it is great that we achieve this goal with you. We will share your comments with the entire staff...

Barcelona, Spain
Reviewed 27 August 2015

I had stayed at this hotel several years ago so this was basically like a first experience. The hotel is what you would expect from a 4 Star hotel (I think it is rated in a few places as 5 stars, which it's definitely not.) The food is okay (it used to be much better), the decor is okay (could...

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Helpful?
Thank TravelNomadChic
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Diego, Thank you for choosing the JW Marriott during your most recent visit to Mexico City. Thank you for taking the time to provide us feedback, our guest opinion is very important. I already share your comments and we are taking the necessary measures to improve our breakfast in order to avoid this situation in the future. Sincerely Francisco...

Reviewed 18 August 2015 via mobile

If you are looking for a friendly and attentive staff, classy and modern hotel, safe hotel, central location to many of Mexico City's attractions then this hotel is a must. Noe Nunez, Angel at the bar, Francisco and Paula made our stay pleasant and care free.

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Helpful?
Thank ogarcia2020
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest Thank you for staying at the JW Marriott Mexico City. Thank you for your comments about our staff; I will let Noe, Francisco, Angel and Paula that you mention them as an example of good service. Please come back soon we will be very happy to host you again Sincerely Francisco Castrejon Dir of Rooms

Houston, Texas
Reviewed 16 August 2015

For the past year, I have been a frequent guest at the JW on Polanco. Of course, I have many choices of hotels in Polanco and in Mexico City in general. On the few occasions when the JW has been fully booked I stayed at one of the others but I have always come back for one simple reason: the...

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Helpful?
Thank Richard C
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Richard Thank you for taking the time to share your experience at the JW Marriott Mexico City. We are very proud of our staff, they really make all the difference, and they really enjoy helping our guest to achieve their goals. I will let them know your comments, especially to our bellmen and reception staff, I’m sure they will...

Houston, Texas
Reviewed 12 August 2015

My first impression of the hotel was "WOW" very nice hotel. We proceeded to the hotel lobby where I attempted to check in. My husband and I had already reserved our room online weeks prior to our stay using a credit card. When we got there we tried paying with US Dollars. Immediately the receptionist informed us they did not...

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Helpful?
1Thank lzepeda87
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Izepeda87 Thank you for taking the time to share your comments with us. I am sorry to read that your stay fell short of your expectations. Please contact me at jerry.brown@marriott.com in order to speak directly to you about your experience. Best Regards. Jerry Brown Front Office Manager

Dallas, Texas
Reviewed 9 August 2015

I stayed at the JW Marriott at the end of July, 2015 with my 14 year old son. We stayed on an Executive Floor and had access to the Executive Lounge which was great for breakfast, snacks and beverages. The hotel is located a short distance from The Anthropology Museum, The Museum of Modern Art, the Museum of Contemporary Art,...

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2Thank tinastans
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest Thank you for taking the time to write a review and share your comments with other guest. We are happy to know that you could enjoy our facilities (including our outdoor pool it is the only outdoor pool in this part of the city), and the privileged location of the hotel, Polanco is very well situated for business...

Orange County, California
Reviewed 8 August 2015 via mobile

Beautiful Hotel, located just across the street from Auditorio Nacional, hotel staff very friendly, good for business meetings, good location, restaurant was ok the food was not the best I was expecting much better! Bed was so comfortable! I will definitely come back The shower room beautiful with a view to the city!

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Helpful?
Thank Joab G
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Joab G Thank you for your excellent comments during your stay in the JW Marriott Mexico City. I will share your feedback with our staff, our associates will be happy to see that we exceed your expectations, also I will pass your comments to our Chef. Our location is the best!, close to restaurants, museums and our rooms have...

Princeton, New Jersey
Reviewed 8 August 2015 via mobile

It's been there 25 years at least - Needs some updating but overall ok - I find the decorations a little bit too much but perfectly ok if you stay a night or two - Good location in Polanco. Restaurant and bar are ok but staff is not as friendly as other 4-5 star hotels.

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Helpful?
Thank X_freq_flyer_13572
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear X_freq_flyer_13572 Thank you for taking the time to share your experience with us. Your comments are very important for us, I will be sure to share your feedback with our Staff. Our Customers do love our fabulous Polanco location. We hope to see you in your next visit to Mexico City. Best Regards Jerry Brown

Beverly Hills, California
Reviewed 4 August 2015

the designer of this hotel loves wood. there is beautiful carved wood throughout the hotel. the doors, walls, etc. The rooms with the view of the park and polo fields are definitely worth requesting. the pool and spa and fitness center are very nice. the breakfast is excellent. Rooms are good sized and well maintained.

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1Thank TravelAgentDonna
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for choosing the JW Marriott Mexico City during your most recent visit to Mexico. Thank you for sharing your kind comments, we are very proud of our design of our hotel with wood all around it. I’m glad to know that you enjoyed the fitness center, is one of the few with a great view of...

Saint Louis, Missouri
Reviewed 2 August 2015

As we were heading to our room the views from the hallway over Mexico City were very nice. You could see the mountains and the city. But in the room, we could see the other wing of the hotel. Odd way to design the hotel. Otherwise the hotel was nice with comfortable beds and a friendly staff. Conceige Lounge had...

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Helpful?
Thank Ram1983
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City during your most recent stay. Thank you for all the feedback provided in your comment, it is always very well received, and we will take it in consideration. Thanks again for taking the time to write a review of our hotel Best regards Francisco Castrejon Dir of Rooms

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $240 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Family Hotel in Mexico City
#2 Spa Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner parkview suite has floor to ceiling windows running almost the entire length of room with spectacular views!”
 of 5 bubbles Decormom, 19 Jan 2017 | Read review
“Stay as high up as possible”
 of 5 bubbles EGRap, 4 Jan 2017 | Read review
“Ask for a room that faces the front of the hotel and has a view of the park.”
 of 5 bubbles cameraman612, 4 Jan 2017 | Read review
“Ask for a room facing the pool and the Auditorio Nacional”
  • Lovely gift from the staff
  • Decorations as provided by the staff
 of 5 bubbles 561marieg, 3 Jan 2017 | Read review
“Room with Park View offers excellent view of National Auditorium and Military Field”
 of 5 bubbles SeaStars, 2 Jan 2017 | Read review
5 of 5