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This Starwood Luxury hotel stands out on service. The many staff are eager to help. The hotel itself is very comfortable. Rooms were quiet despite being on a fairly busy street. Bedding and bathroom were both very comfortable. We ate two meals in the restaurant...More
2 Thank AdrianTorontoOntario
Response from LasAlcobasDF, Guest Relations Manager at Las AlcobasResponded 21 December 2017
Thank you very much for your very kind comments on Trip Advisor.
We are glad you could enjoy our service and great location.
That is true our gym is a little bit small, but our concierge team can provide running maps as we...More
In my humble opinion the best room setting in Mexico City. Perfect illumination, decoration, top quality bed and bed linings, shower, etc, etc. Hotel does not have many amenities but perfect for business if you want to spend a comfy night. And in a great...More
Response from LasAlcobasDF, Guest Relations Manager at Las AlcobasResponded 19 November 2017
Thank you very much for your very kind review on Trip Advisor.
We really appreciate you are mentioning our lovely and comfortable rooms, even if they are not the largest in town, their warm atmosphere combined with high end linen and amenities, state...More
Very pleased to receive a free upgrade on arrival and stayed 4 nights for price of 3 deal. Very attentive staff and lovely quiet room. View across the city spoilt by dirty windows (inside sealed double glazing) but kept out majority of street noise. Bed...More
Thank Jon P
Response from LasAlcobasDF, General Manager at Las AlcobasResponded 14 November 2017
I really appreciate your feedback in Trip Advisor.
I am glad you appreciate your complimentary upgrade and interactions with our team.
I already took the needed measures to see what happened with the mini-bar service during the last evening of your stay... I...More
All has been said in many of the reviews. Simply outstanding accommodating hospitality without intrusion. Gentle and nice, adaptive to guests always.
I loved the BOSE system in the room, perfect to have your own music playing. One thing to improve is loudspeaker in the...More
1 Thank Callesteros
Response from LasAlcobasDF, Guest Relations Manager at Las AlcobasResponded 12 November 2017
Thank you so much for your lovely review, we are feeling honored by your comments.
We are began the change of our mattresses and we might be finished with this project in a few months, however we can adapt your mattress as per...More
Top service, top decor, top linens, top amenities, top design, top products. This place is top luxury hotel in the center of Mexico city. Very few hotels come close to this level of timeless luxury. Absolute perfection!
Response from LasAlcobasDF, Guest Relations Manager at Las AlcobasResponded 6 November 2017
We feel very honored by your review.
Thank you for noticing our refined amenities and our service.
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Response from LasAlcobasDF | Property representative |
Thank you very much for your question.
Our beds are soft but we can make your mattress firmer upon request. Please do not hesitate to advise us about your sleeping preference when you are doing your... More
Thank you very much for your question.
Our beds are soft but we can make your mattress firmer upon request. Please do not hesitate to advise us about your sleeping preference when you are doing your reservation and we will be more than pleased to adapt your bed the way you prefer it.