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Las Alcobas, a Luxury Collection Hotel, Mexico City

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Ave. Presidente Masaryk 390 Col. Polanco, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (274)
Room & Suite (225)
Dining (52)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Las Alcobas, a Luxury Collection Hotel, Mexico City
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 446 hotels in Mexico City
Location
Cleanliness
Service
Value
Travellers' Choice
Designed to resemble a private residence, Las Alcobas, A Luxury Collection Hotel, Mexico City has unique features that lavishly exude warmth and comfort, hand-selected details to enhance and enliven your senses, and the calm serenity of being at ease in your environment. These are the ingredients for a refined experience at a hotel in Mexico City. For business and leisure travelers, our hotel's 35 guestrooms and suites reflect our commitment to quality and the highest level of attentive service imbued with unparalleled comfort with luxurious accommodations that await you in Mexico City in state of the arts guestrooms and exceptional bathrooms. Las Alcobas, A Luxury Collection Hotel, Mexico City is composed of both architectural as well as aesthetic exquisiteness, while simultaneously offering the utmost service with its symphonic melding of personalized amenities, including two restaurants, and complete attentiveness to its guests.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Meeting rooms
Spa
Wifi
Breakfast in the room
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
198Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
766Reviews5Q+A100Room tips
Traveller rating
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Worldwide Travel wrote a review Aug 2021
Bangkok, Thailand3613 contributions675 helpful votes
+1
During my mattress run of 7 different hotels in Mexico City, Las Alcobas (Luxury Collection) was in some ways the best of the 7, and in other ways the worse of the 7 so it was a story of extremes. With all things considered the elite benefits are so weak that I am unlikely to rush back – an argument can be made that this property can be considered quite similar to a Design Hotel not a Luxury Collection. This hotel only has 35 rooms in total so it has a clear boutique feeling and can be considered preferable to large hotels with a couple hundreds of rooms. The problem is that room upgrades will be more difficult since they are limited and what they can offer. I booked the entry level room and received a modest one-category upgrade which is almost the same, and all other room types were occupied. When chatting with the staff at reception I found out that the more disturbing issue is that even if several room types were available, the upgrades to Bonvoy Ambassador Elite guests are limited to +2 which is a corner room and has a cash value only modestly above the entry level room, therefore suite upgrades are out of bounds. LA is the only hotel during my trip which did not upgrade me to a suite, all 6 others did. The room itself had the best hardware of all hotels I stayed in CDMX. The quality of the furniture was excellent, it had hardwood floors and marble bathroom, there was a Toto toilet, Bulgari bathroom amenities, a shower with side jets and great water pressure, La Bottega bathrobes, an electronic panel by the bed side to control blinds, curtains, air conditioning, lights, etc. That said, the room was not perfect: the temperature controls could not go lower than 18.5C and the room did not feel very cool. In addition, the soundproofing was one of the worse I have seen especially for a hotel of this caliber: I could clearly hear housekeeping doing non-noisy tasks such as laying towels in a plastic bag, dipping a broom in a water bucket, or just moving their cart without banging it. Some hotels who are stingy with room upgrades can make up for it in other ways such as F&B. Unfortunately it was not the case at Las Alcobas: they had one of the most limited breakfast benefits I have seen anywhere in the world. The breakfast was fruits and bread, period, and for drinks it was a standard juice and regular coffee or tea. Cappuccino? Extra charge. “Green juice”? Extra charge. Yogurt or granola? Extra charge. Cereals? Extra charge. A hot dish? Extra charge. When a Four Points charges extra for a cappuccino I can somewhat understand, if a Sheraton or Marriott charge for it I think it’s a bad idea, but for a Luxury Collection to do so is not aligned with luxury hotel standards. When I expressed my shock about the breakfast benefit, they removed the charge for cappuccino and they offered me to choose one hot dish as a courtesy, which was appreciated. However when they brought it to me, they cut out the fruits and the bread so it ended up being a substitution rather than an extra, so at that point I just decided to be quiet and move on. In my opinion they should take a hard look at their breakfast policy for Marriott Bonvoy guests. To conclude on a more positive note about breakfast, I should mention that it was the only hotel of the 7 that offered breakfast in the room instead of the restaurant, so at least by giving the option between restaurant or in the room, they got that part right to give a feeling of luxury which others do not, not even St.Regis. I like staying at Design Hotels, or hotels from SLH (Small Luxury Hotels) / LHW (Leading Hotels of the World) chains, when I travel to some towns in Europe without much local hotel competition. However in big cities with lots of choices, those rarely provide good value for the money, and I found out that Las Alcobas behaves like those hotels. The upgrades have very limited value and the breakfast benefit is ridiculously weak, so while the room itself was nice, for the same reason that I rarely stay at DH-SLH-LHW hotels in big cities, next time in Mexico City Las Alcobas is unlikely to be at the top of my list.
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Date of stay: July 2021
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Elyse C wrote a review Aug 2021
San Francisco, California65 contributions58 helpful votes
Hotel: Small-ish boutique hotel with well-equipped and high-tech rooms with luxury touches (like the Jacuzzi tub). Location: Wonderful right on the "rodeo drive" of Mexico City. Very safe with large police presence and restaurants/bars galore (including Pujol!). Amenities: Didn't use many, but the breakfasts were always delicious (try the Huevos divorciados) and they were very helpful helping me arrange transport and Frida Tickets!
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Date of stay: July 2021
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Summerasalifestyle wrote a review Jul 2021
Malibu, California2371 contributions767 helpful votes
It coulda been great but significant misses. It’s a nice boutique hotel right in the heart of Polanco neighborhood. Easy check-in and out. Love that my luggage beat me to the room. Casual breakfast with large menu. Comfortable bed and linens. Decent wifi. I was here for three days before a planned move to another boutique nearby. Disappointing: 1. window is almost too filthy to see our and 2. Unable to get coffee machine in my room
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Date of stay: June 2021
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Bill R wrote a review May 2021
Newport Beach, California620 contributions1753 helpful votes
+1
My amazing 4 night stay at Las Alcobas, Luxury Collection Mexico City came to a sad end Tuesday as I left Mexico City and my foodie friends celebrating my buddy's 40th birthday. Las Alcobas ranks right up there among my all-time favorite hotel stays — and certainly exceeds even my previous excellent stays at the wonderful St Regis Mexico City. For perspective, my all-time favorites include Amanjiwo, Amangiri, Amankila, Gritti Palace Venice, Suiran Kyoto, Ritz-Carlton Kyoto, St Regis SF, St Regis NYC, St Regis Florence, Umaid Bhawan Palace Jodhpur, Singita Boulders, La Residence Franschhoek, Peninsula Paris, Peninsula Shanghai, The Upper House Hong Kong, etc. Pre-upgraded in advance to the Maseryk Suite, one of the 3 specialty suites in the 35 room boutique hotel, I admit to being pretty wowed. The suite is extraordinarily spacious and comfortable and has just about every bell and whistle one can imagine short of a kitchenette! The air con was confirmed in advance to reach 66 F, and it worked beautifully throughout my stay — even pretty well during the heat of the days. The terrace and living room were great venues for our group of 9 to hang out, and the suite space was supremely comfortable for even just me. The bed was incredibly comfortable. And the many stories about the showers here are true -- this may be one of the 2 best showers I've ever enjoyed anywhere. It's totally over the top and had incredible water pressure even from the rain shower. It's a shame that my husband wasn't here with me. 😇 The electronics easily controlled everything (after a little experimentation) from lighting moods and window shades and blinds, and the Toto toilet in the bath was another highlight. I know many will love the Bulgari toiletries, as well — not to mention the local soaps. My Ambassador status obviously made a marked difference in my upgrade, not to mention the elevated treatment I enjoyed throughout the stay. Even my friends noticed, as a few were Titanium and had one category room upgrades. (They picked a Bonvoy luxury hotel knowing it would help to lure me on this trip.) We even met the hotel owner and GM, Samuel, who introduced himself as we were having drinks on the Anatol restaurant patio -- and he got us a round of their incredible avocado flatbreads and Margaritas for my buddy's bday. I had my pre-arrival checklist matched to perfection, with the suite pre-cooled, extra bottles of water, the chocolate covered strawberries amenity, the local tequila, and a fan by the bed. The hotel brought more chocolate covered strawberries a few days later, as well as daily treats like fresh fruit, chocolate chip cookies, etc. It was some of the best Ambassador recognition I’ve seen in quite some time, even as well as I’ve been treated at almost all Bonvoy luxury hotels as an Ambassador elite guest. As I often say, smaller and luxury hotels are usually best when it comes to excellent service and concomitant elite status recognition, and Las Alcobas goes to prove that point in spades. #AmbassadorStatusMatters Service and F&B at Las Alcobas make the amazing suite almost an afterthought. The concierge, Aaron, is a true gem. He handled all of our group agenda and also my individual details as we explored the many taquerias and fine dining restaurants of the city, as well as our private guided group excursion to Teotihuacan. He helped get us bookings at the city’s top restaurants like Quintonil, Pujol, Rosetta, etc — as well as the amazing Limantour cocktail bar and several of the celebrated local taquerias throughout the city and just outside. Aaron also organized my unfortunate Monday private excursion to the Xochicalco ruins — which turned out to be closed despite his confirming otherwise, giving me my fateful 4.5 hr Drive to Nowhere. Aaron, the guide & driver, were all furious, as they'd all confirmed it would be open only the prior Friday (and even the website said it was open). But I just laughed it off and thanked them for trying. I wasn't charged at all, so it was another one of those covid chaos experiences that I can laugh about for many years. (I still tipped the guide and driver, as they had it even worse than I did!) Everyone else also got sick from the lunch I missed that day, so perhaps my karma worked out for the best. 😉🤭😂 Aaron also assisted us with getting VAT refunds and generally was our central contact for anything we needed. He’s a star. The housekeeping team was fantastic and thorough, even as I never saw them once. I even requested a second service after our group had partied a bit in the suite, and they obliged me without issue while we were at dinner that night. The rest of the staff was always friendly, helpful, and ready to oblige for any and every reason. One night after getting back late and my lips being surprisingly chapped, I called down to ask if they might have any lip balm — so they sent someone down to the local farmacia to bring some back for me. F&B was sublime — even amidst the covid circumstances. Room service breakfast was complimentary as part of my elite benefits, and it was always delicious. I couldn't get enough of their stuffed French toast — which I ordered for the 3 of my 4 mornings. Drinks and snacks at the Anatol restaurant patio outside were always fabulous -- though I did have one odd series of weirdly made Sazeracs only the day after having some of the best Sazeracs I'd ever enjoyed. They got it right in the end, though. We had drinks and snacks at the Anatol restaurant’s outdoor patio almost every day at some point. The hotel's Polanco location is sublime. It’s basically the Beverly Hills of Mexico City.. We were able to walk to dinners at Quintonil and Pujol, as well as to the legendary Limantour cocktail bar -- all just a few blocks away. We even did plenty of shopping damage at the many nearby boutiques, including my favorite Emenegildo Zegna just a block away. Almost everyone we saw wore masks in the Polanco, Reforma, and Roma districts, so we felt very safe and comfortable even as we all were vaccinated -- as masks are required anywhere in public in Mexico City since only 10% of Mexico's populace has been vaccinated. Even at most of the street taquerias throughout the city and outside, almost everyone not eating and drinking (or smoking) were wearing masks. It always felt pretty safe. Masks were required throughout the hotel, and there were sanitizer stations on every floor by the stairs and elevator and throughout the other public spaces. Covid precautions were taken very seriously at the hotel, and everyone — staff and guests alike — respected the rules. My rapid antigen covid test ($75) was arranged in advance for 3 days before my flight and was conducted in the hotel’s spa space by an associated lab’s personnel. I got the negative result and all-clear in 20 minutes. Very easy. I did see my friends' rooms -- and they were on the smaller side but with the same design ethos, level of detail, and in-room technology. I'd recommend booking at least the Grand Deluxe Executive rooms — or better yet the Corner Panoramic Premium rooms — for any couple wanting a bit more room. The Corner Panoramic Premium room felt more like a small junior suite, in fact. The smaller entry level room size is one area where the St Regis might offer more for a couple, but the entry level room would be plenty spacious for a single person to my mind. In short, Las Alcobas is yet another amazing gem from the Luxury Collection. As much as I loved the St Regis, I know I'll be returning to Las Alcobas in the future. It was worth every peso. #mexicocity #luxurycollection #suiteupgrades #specialtysuite #AmbassadorStatusMatters
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Date of stay: May 2021
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Room Tip: Executive and especially Corner Panoramic rooms were definitely mire spacious. The suites are...
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3 Helpful votes
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Colleen Lyon wrote a review May 2021
Los Angeles, California63 contributions11 helpful votes
We loved this hotel! It was clean and the staff was so wonderful. Even before, we arrived, the concierge was helpful with arranging an airport pick up, purchasing tickets for a museum, and suggestions on things to do in the area. The room was very clean with an amazing shower and a comfortable bed. We loved the location too. Polanco is vibrant and beautiful. We loved having fabulous restaurants and a beautiful park steps from the hotel.
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Date of stay: May 2021
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PRICE RANGE
USD 370 - USD 675 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
las alcobas mexico df hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanquito / Polanco
NUMBER OF ROOMS
35
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Frequently Asked Questions about Las Alcobas, a Luxury Collection Hotel, Mexico City
Which popular attractions are close to Las Alcobas, a Luxury Collection Hotel, Mexico City?
Nearby attractions include Polanco (0.2 km), Avenida Presidente Masaryk (0.1 km), and Lincoln Park (0.2 km).
What are some of the property amenities at Las Alcobas, a Luxury Collection Hotel, Mexico City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Las Alcobas, a Luxury Collection Hotel, Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Las Alcobas, a Luxury Collection Hotel, Mexico City?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Las Alcobas, a Luxury Collection Hotel, Mexico City?
Yes, parking is available to guests.
What are some restaurants close to Las Alcobas, a Luxury Collection Hotel, Mexico City?
Conveniently located restaurants include Parole Polanco, KYU MÉXICO, and Taboo Polanco.
Are there opportunities to exercise at Las Alcobas, a Luxury Collection Hotel, Mexico City?
Yes, guests have access to a fitness centre during their stay.
Does Las Alcobas, a Luxury Collection Hotel, Mexico City have airport transportation?
Yes, Las Alcobas, a Luxury Collection Hotel, Mexico City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Las Alcobas, a Luxury Collection Hotel, Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Las Alcobas, a Luxury Collection Hotel, Mexico City?
Many travellers enjoy visiting Historic Center (Centro Historico) (5.9 km), Metropolitan Cathedral (Catedral Metropolitana) (6.2 km), and National Palace (Palacio Nacional) (6.9 km).
Is Las Alcobas, a Luxury Collection Hotel, Mexico City accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.