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Gran Hotel Ciudad de Mexico

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Gran Hotel Ciudad de Mexico
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2,367 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
Brooklyn, New York
Reviewed 1 December 2015

We had a lovely and all too short stay at the beautiful gran hotel over thanksgiving. The rooms, lobby, and restaurant were exceptional, but the bell hops were particularly accommodating. Renato, Salvador, and Marco went well out of their way to buy postage and mail my postcards for me, as my flight left before the post office opened. Bilingual and...

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Thank Kristin R
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Kristin R, Thank you very much for writing this kind review and also for choosing Gran Hotel Ciudad de México for your stay while you were in our City. On behalf of my aforementioned staff I would like to offer you our sincere thanks for the special mention. We really hope you can recommend us and also plan to...

Reviewed 26 November 2015 via mobile

We were going to Mexico city and had a reservation for this hotel through Expedia. When arriving it turned out that there was no reservation made for us...( the hotel was fully booked that night for a wedding) we showed our reservation to the manager named Enrique. He right away told us that he would try to accomodate us the...

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Thank Polcoco
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for choosing our hotel, and for taking the time to write us such an amazing review. We are so glad to hear that you enjoyed your accommodations, as well as the guest service provided by our Front Desk staff. We regret the inconvenient about the reservation, we do not usually have this kind of situations, please...

San Antonio, Texas
Reviewed 24 November 2015 via mobile

Beautiful hotel and delicious food, the view was great! Our service was outstanding thank to Alex Z.,Alex B., and Raphael C. We would like to congratulate all the people who work in the kitchen and thank them for the great food that was served in our plates. Again, the view and the location of the restaurant was delightful, and would...

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Thank Heidi0705
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Heidi, We are very thankful towards you for writing this beautiful review of our restaurant. I am sure all of the kitchen staff are pleased reading the above comment. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and of course for letting us know that your visit was an...

Covina, California
Reviewed 24 November 2015

Wonderful Hotel, you will not be disappointed. It has a great location, beautiful/clean rooms and the best part OUTSTANDING STAFF. It all started with Renato, the front doorman. He gave us great tips on how to get around this very busy city, what to visit, and a brief history about the hotel. Told us what to watch over and even...

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Thank Julia G
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Julia, Thank you for rating us excellent and of course for taking some time out to send us your candid comment. We are glad to know that this experience in Gran Hotel Ciudad de México was for you an unique one and what an amazing review of your visit you have written! We are extremely happy to read such...

Reviewed 22 November 2015

We stayed 4 days at the Gran Hotel Ciudad de Mexico and had a wonderful time! The staff were great....awesome customer service. The glass of champagne upon check-in was an extra perk. When we arrived in the room, we had desserts waiting for us and a personalized welcome message. Our room was large and overlooked the Zocalo. Our room attendant...

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Thank Dustin R
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Dear Dustin, Thank you for rating us excellent and of course for taking some time out to send us your feedback about your recent stay with us . We are glad to know that this experience in Gran Hotel Ciudad de México was for you an unique one. It is amazing to see people coming here to know us and...

Memphis, Tennessee
Reviewed 21 November 2015

Now Gallery Lafayette had what I thought was the best stained glass ceiling but this hotel may just squeeze it off top spot, you see take some time and sit in the foyer and just stare at this ceiling , our room was well laid out, the bed did not have a nasty synthetic quilt but a real blanket, the...

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Thank Ted N
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Dear Ted, Thank you for giving us an excellent rating and for recommending our hotel to other travelers. I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show part of the mexican history though...

Perth, Western Australia, Australia
Reviewed 19 November 2015 via mobile

What a great hotel. Exactly what every hotel should be. The service was top notch and it really made you feel like they went above and beyond! Free champagne any time you wanted, friendly service with English speaking staff and the rooms were clean and comfortable. So happy overall with this experience! What a great place to stay :)

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Thank Steven G
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Dear Steven, Thank you very much for sending us your candid comment and for rating us. We are pleased to know you had an excellent time in our property, guest service and of course with our great champagne. If you ever come back to our city please give us a call, we will be glad to be at your services...

Reviewed 19 November 2015 via mobile

We had a pleasant experience in this hotel. The service was really great. Our vacation started with a pick up from the airport which we pre arranged at the hotel concierge prior to our arrival. Our driver Cristian Zarate Estrella was very accomodating and trustworthy. He even accompanied us with our shopping spree at night time. We all felt safe...

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Thank Printino C
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Dear Printino, Thank you for sending us your feedback about your recent stay with us. We are very happy to know your experience in our hotel was fantastic and of course this keep us just with the feet on earth because it is an everyday work to do in our team. We are pleased to know everything was just as...

Corona, California, United States
Reviewed 17 November 2015

Beautiful hotel and outstanding service. My family and I celebrated my parent's 50th anniversary. We could have not chosen a better place. Every person at the hotel was as nice as can be and made this special occasion even better. Especial thanks to Javier, Salvador and Rosi.

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Thank Sandra P
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Dear Sandra, Thank you for rating us excellent and of course for taking some time out to send us your sincere comment. We are glad to know that this experience in Gran Hotel Ciudad de México was for you an unique one. It is our mission to make you happy creating unique experiences and we feel very pleased to know...

Toronto, Canada
Reviewed 16 November 2015 via mobile

Will definitely return to this hotel next visit to Mexico City. The staff are wonderful and the service is the best we have ever received. Hotel itself is very beautiful and the rooms are spacious and elegant. Definitely the hotel so stay in when visiting Mexico City; you won't be disappointed!

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Thank CM G
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for rating us and of course for taking some time out to send us your candid comment. We are glad to know that this experience in Gran Hotel Ciudad de México was for you an unique one. We are glad to know you had the time to get to know our staff and had a great...

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Staying in Centro Historico

Neighbourhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: $175 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Margaritas are huge and delicious.”
 of 5 bubbles chathamday, 22 Mar 2017 | Read review
“Ask for a view although it might meen increased noise.”
 of 5 bubbles archibalda, 21 Mar 2017 | Read review
“2nd floor street side had street music during day and reasonable night time.”
 of 5 bubbles F1355EMmaryh, 21 Mar 2017 | Read review
“Queen Rooms and Suites have the best view”
 of 5 bubbles 99griseldaa, 21 Mar 2017 | Read review
“we faced main square but sound insulation was perfect”
 of 5 bubbles MOutdoor, 20 Mar 2017 | Read review
5 of 5