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Sheraton Santa Fe, Mexico City

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Sheraton Santa Fe, Mexico City
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217 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santa Fe, Mexico City
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Showing 139: English reviews
Reviewed 20 November 2014

This is a hotel that exceeded my expectations. The service is excellent from the moment you arrive until you depart. They respond quick to email request and ensured they my safe travel from the airport to the hotel. Excellent staff at all levels

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Helpful?
Thank Rocky P
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of all of our associates, we want to thank you for staying with us and I hope you had a safe and nice trip back home. Your feedback regarding your recent stay was brought to our attention by our Customer Service Department. We appreciate you taking your valuable time to fill it out. We are truly...

Darien, Connecticut
Reviewed 12 November 2014

It had been quite a while since i stayed in the hotel. The rooms are still large (suites), and used to be dated, but have been upgraded making it a luxurious hotel. The lobby bar, as well as the club were not lively, and could require some attention. Nonetheless, for location and a large comfortable room it is worth it.

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Helpful?
Thank Whendrik
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

November 27th, 2014. Dear Guest, On behalf of Sheraton Santa Fe I would like to thank you for staying with us and we hope you had a safe and nice trip back home, we appreciate you taking your valuable time to fill it out. We are truly glad to hear about your positive impression about the rooms. It is a...

Denver, Colorado
Reviewed 10 November 2014

I've stayed here over 10 times, with extended stays, and on every visit, the staff has been professional, helpful and friendly. They've proactively taken care of all of my needs time after time. I've stayed at other hotels in the Santa Fe area, but Sheraton Santa is far and away the best, due to friendly helpful staff and the fresh...

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Helpful?
Thank 2275Erin
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Nov 13st, 2014. Dear Guest, We appreciate the time you have taken to share your feedback with the Trip Advisor community. We are pleased to hear your positive impressions about our service and the hotel location, they serve as motivation for our staff and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your...

Philadelphia, Pennsylvania
Reviewed 6 November 2014

1. The back Patio was not cleaned for 3 days. there were cigarette buts all over the floor, the tables had dirt and stains, the chairs were moved all over the place and the Cigarette disposals were overflowing ( Pictures available ). 2. When I checked out my bill was not ready and the front desk staff asked me to...

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3Thank Charles T
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

November 13th, 2014. Dear Mr. Charles, We appreciate the time you have taken to share your feedback with the Trip Advisor community. Our front desk associate explained me the situation at your check in, in behalf of all our associates I would like to apologize for the inconvenience has caused to you. Likewise, thank you for sharing your comments, this...

Lisbon
Reviewed 31 October 2014

I stayed here for 2 nights on a recent bussiness trip. It is well located right in the middle of the Santa Fé bussiness center, you can walk to many of the big companies near by. It's a safe place to walk arround, not comparable to other areas of the city. The room was very good, spacious, huge bed, big...

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Helpful?
Thank h1berto
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

November 13th, 2014. Dear Guest, We appreciate the time you have taken to share your feedback with the Trip Advisor community. It is amazing that you could and enjoyed the Santa Fe area and its wonderful surroundings, even though you were on a short business trip. Otherwise it is great to read you liked our “Sheraton Sweet Sleeper Bed” one...

Reviewed 25 October 2014

I never write reviews but after the Sheraton gave me my last booked night for half price because I was leaving early I felt I had to. All the staff were really friendly and helpful all the time. Yes this hotel is in a wealthy area and services lots of business people but in my view this might make them...

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Helpful?
Thank Kate G
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, We would like to thank you for staying at Sheraton Santa Fe and for sharing your positive comments they are truly valuable to us, this way we can improve our service, work on our opportunity areas and bring to you memorable experiences. It is a pleasure for me to hear that you enjoyed your stay in our recently...

Aloha, Oregon
Reviewed 21 October 2014

Really nice place to stay. Architecture around the hotel is interesting and makes for a great first impression. Staff were friendly and willing to help. Front desk went smoothly and quickly. My room is very large with a wonderful view (7th floor). Airport pickup was perfect even though flight was a bit early. Nice restaurants in the area make this...

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Thank Cryptoref
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, I would like to let you know that it is a pleasure for us receiving you again at Sheraton Santa Fe, our primary concern is giving a memorable experience to our guests, thank you for let us know with your kind reviews that you enjoyed your last stay with us, your comments really inspire and motivate our staff...

Sao Paulo, SP
Reviewed 24 September 2014

I stayed for two nights for a business trip and it was great - big comfortable room, great service & staff, they can help you with car service (important if you are a woman by yourself in Mexico City) - the whole experience was pretty good.

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Helpful?
Thank MariaAF
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear guest, We appreciate your comments regarding your recent experience at Sheraton Santa Fe. It is amazing that you could enjoyed the Santa Fe area and its wonderful surroundings, even though you were on a short business trip at the same time we are glad to know our location in Santa Fe fulfilled your travelling needs. Likewise, we are pleased...

Strongsville, Ohio
Reviewed 18 September 2014

Beautiful property in a very convenient location. Staff is well trained, helpful, and fluent in English. Spacious well appointed rooms give you plenty of room for relaxing or even having a small business meeting. Internet service is a bit slow.

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Helpful?
Thank Cliff B
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear guest, Hope you are having an excellent day. Thank you for taking the time to share your comments with us. We are truly grateful to hear such positive impressions of our location, staff, services and remodelling facilities. It is rewarding to know our efforts allow us to exceed your expectations. Nevertheless regarding to the internet service we are pleased...

sweden
Reviewed 17 September 2014

Stayed in this hotel due to a Seminar in the proximity of the hotel. The hotel itself was not my first choise due to the agreements of my company for the event, however I must say that was definitely the best alternative to stay in SF. The location is walking distance to the Santander place, in addition to that the...

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Helpful?
Thank gel1701
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

September 19th, 2014. Dear Guest, We hope you are doing excellent; we really appreciate your positive comments regarding your last experience with us, also we thank you for taking the time in sharing your detailed feedback. Thank you for let us know that the room facilities and our service exceeded your lodging needs, and it brought to you a wonderful...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Sheraton Santa Fe, Mexico City

Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $155 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City
Hotel Style:
#26 Business Hotel in Mexico City
#31 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santa Fe, Mexico City staff and other travellers.
2 questions
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Gurgaon, India
5 months ago

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Questions? Get answers from Sheraton Santa Fe, Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in the room facing to the front of the building, I was really happy with that.”
 of 5 bubbles FBTurco, 1 Jan 2017 | Read review
“Ask for a room a little far from the elevators.”
 of 5 bubbles luizc578, 6 Jul 2016 | Read review
“ask for a high floor. It is worth the view.”
 of 5 bubbles Nvargs, 25 May 2016 | Read review
“Consider paying for the top floor - well worthwhile”
 of 5 bubbles alastairaideen56, 11 May 2016 | Read review
“all rooms are quiet. seriously - never heard a peep.”
 of 5 bubbles rorob852, 29 Feb 2016 | Read review
5 of 5