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Sheraton Santa Fe, Mexico City

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Sheraton Santa Fe, Mexico City
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218 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Colombo, Sri Lanka
Reviewed 8 November 2015

I stayed here because of its close proximity to the Expo Bancomer where I was attending a conference. I was very impressed with the level of service given to a customer from the moment I decided to make my reservation. From the initial emails the staff were always polite and very prompt in responding. They were able to easily and...

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Helpful?
Thank DMark86
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Mr. D Mark 86, On behalf of all of our associates, we want to thank you for staying with us and I hope you had a safe and nice trip back home. Your feedback regarding your recent stay was brought to our attention by our Customer Service Department. We appreciate you taking your valuable time to fill it out....

Limassol, Cyprus
Reviewed 31 October 2015

I spent 6 weeks here and loved it, staff was more than helpful and friendly. Rooms are extremely large and the internet is lightning fast. Santa Fe doesn't seem like much but there is plenty to do and eat around the hotel. Whatever reason you are going to stay in Mexico City I can say you won't regret staying at...

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Helpful?
Thank Nate B
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear guest, We appreciate your comments regarding your recent experience at Sheraton Santa Fe. We are glad to know our location in Santa Fe fulfilled your travelling needs. In name of our entire staff we want to thank you for your positive comments regarding our service and hotel facilities, this encourages us to keep on the good work. It will...

Holmd
Reviewed 26 October 2015 via mobile

I had a trade show in Santa Fe and decided that to stay at the Sheraton. The hotel is clean and has a modern design. The rooms are large, very nice, flatscreen TVs, comfortable beds, large bathroom with an oversized shower. The hotel has a fitness center which is adequate, not terrific but certainly could get a good cardio or...

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Helpful?
Thank Spooly1
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, Hope you are doing great. Thank you for taking the time to share your comments with us. We are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options as you mention in business, but also you can spend a great time, including cultural, entertainment, and night life...

Costa Rica
Reviewed 15 October 2015 via mobile

Very nice hotel, big rooms with big TV, awesome internet service, very nice buffet breakfast, great location at Santa Fe area, surrounded by good restaurants and shopping centers, good amenities and service

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Helpful?
Thank Jlizanox
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of the Sheraton Santa Fe we thank you for staying with us. Your comments regarding your recent stay were brought to our attention, we appreciate you taking your valuable time to give us your review here. We are glad to know that you enjoyed your stay in our rooms which, together with the rest of the...

Milan, Italy
Reviewed 28 September 2015 via mobile

I have been in this hotel several times. It is really nice: big rooms, kind concierge, good food. I enjoy beeing there and it my best hotel in Santa Fe. It has been recently renewed and probably I miss the microwave in the older rooms. The staff is amazing.

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Thank Discornetto
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, We appreciate your comments regarding your recent experience at Sheraton Santa Fe. We are glad to know our location in Santa Fe fulfilled your travelling needs. In name of our entire staff we want to thank you for your positive comments regarding our service and hotel facilities, this encourages us to keep on the good work. It will...

Frisco, Texas
Reviewed 27 September 2015 via mobile

Stayed for two nights on a business trip. The best part of the hotel the staff and service. After getting to the hotel, I checked in, ordered room service and got a car for a business meeting and was on my way in 40 minutes. They are very accommodating and service is fast. The rooms are huge and comfortable. The...

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Helpful?
Thank click2confirm
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, Thank you for such amazing comments regarding our hotel. Be sure I will let our staff know about your incredible comments, they will be excited to know that all their efforts in providing warm and comfort are appreciated. It is delightful to know you enjoyed our remodelled and oversized rooms, they are indeed spacious and well laid out....

haelen
Reviewed 24 September 2015

One of the best hotels, I have ever stayed in. Spacy rooms, cozy atmosphere in the hotel, very good breakfast and not but the least very attentive personnel. This hotel must be managed very well, since everything runs so smoothly. Very different from Intercontinental El Presidente Santa Fe and also cheaper.

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Thank bdb121
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, Thank you for such amazing comments regarding our hotel. We are glad to know that you enjoyed your stay in our rooms which, together with the rest of the hotel have been designed for our Guest’s comfort, our rooms are oversized and they are indeed, modern, spacious and well laid out. We are pleased to hear about your...

Southlake, Texas
Reviewed 17 September 2015

Stayed here recently on my first trip to Mexico City (so I have no barometer of other hotels). Overall, the hotel was quite nice. Check-in staff were a bit disorganized, which slowed the process down and made it a bit painful. The rooms are quite large, and really make it a nice place to be when away from home. Bathroom...

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Helpful?
Thank DragonChowhound
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of the Sheraton Santa Fe, we thank you for staying with us. Your feedback regarding your recent stay was brought to our attention. We want to thank you for sharing your comments about your last stay, they are truly valuable for us, this way we can improve our service. Likewise we are truly sorry about the...

Athens, Greece
Reviewed 4 September 2015

Since its a suites hotel rooms are pretty big and comfy , specially if you upgrade . Club lounge is pretty nice for afternoon snacks and breakfast is served there aswell . Hotel has a small but good gym . No massage or swimming pool is available . Staff is very helpful . will go back for sure . Good...

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Helpful?
Thank Yiorgos E
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Yiorgos E, Thank you for such amazing comments regarding our hotel. It is delightful to know you enjoyed our oversized rooms, they are indeed spacious and well laid out. We are so pleased to read your reviews about the executive lounge, we are excited to know that our efforts in providing warm and comfort are appreciated. Our staff truly...

Reviewed 26 August 2015

I used to be at regular business travel at different chains and world wide places, but this travel is for my family medical recovery purpose (after surgery at ABC near hospital), And there is not enough words to explain the excellent way to treat my family, from the front desk, bell boys, waiters, & everybody during our stay, it is...

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Helpful?
Thank Mario R
HelenaMora, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

On behalf of Sheraton Santa Fe we thank you for choosing us during your visit to Mexico City. Thank you for taking the time to share your kind review with us. We are pleased to hear about your positive impressions and extremely glad of your preference; we understand that when you have to go to a hospital is hard to...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Sheraton Santa Fe, Mexico City

Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $139 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City
Hotel Style:
#26 Business Hotel in Mexico City
#31 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santa Fe, Mexico City staff and other travellers.
2 questions
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Gurgaon, India
6 months ago

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Questions? Get answers from Sheraton Santa Fe, Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in the room facing to the front of the building, I was really happy with that.”
 of 5 bubbles FBTurco, 1 Jan 2017 | Read review
“Ask for a room a little far from the elevators.”
 of 5 bubbles luizc578, 6 Jul 2016 | Read review
“ask for a high floor. It is worth the view.”
 of 5 bubbles Nvargs, 25 May 2016 | Read review
“Consider paying for the top floor - well worthwhile”
 of 5 bubbles alastairaideen56, 11 May 2016 | Read review
“all rooms are quiet. seriously - never heard a peep.”
 of 5 bubbles rorob852, 29 Feb 2016 | Read review
5 of 5