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Marquis Reforma Hotel & Spa

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1,130 Reviews from our TripAdvisor Community

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Showing 651: English reviews
San Francisco, California
Reviewed 6 October 2016

The staff at Marquis Reforma were incredibly helpful and welcoming. The King Suite room I was given was also spacious and impeccable. I had booked just a regular King room with Indoor view and was instead given a large suite for the same rate - what a treat!

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Thank melissajY8256MT
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest, We are so pleased to host you. The most important for us is you to be confortable and give you an unforgettable experience during your visit at Mexico City. We would be more than happy to host you next time. Best Regards Denise Del Castillo

Saginaw, Michigan
Reviewed 5 October 2016

I would recommend this establishment to all who visit Mexico City. The staff is very helpful, and polite. The hotel also exchanged my U.S. currency for pesos. I am highly impressed with all the staff I encountered, especially the the front desk, the manager in the restauranant Los Canarios, and all the concierges.

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Thank 114zacharyh
SaraLMarquis, Guest Relations Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear guest: We appreciate the good comments you shared regarding your last stay at Marquis Reforma Hotel and Spa. It is very pleasant to know that our guests recommend us according to their experiences, as you did. It makes us feel that we are doing a good job. I will share your opinion with our employees and I make sure...

Katy, United States
Reviewed 4 October 2016

Very well appointed hotel in a great location. The staff is very helpful and friendly. The room was clean and the bed very comfortable. All amenities needed were available. The restaurant also had excellent food.

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Thank Luisiana S
SaraLMarquis, Guest Relations Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Luisiana S: Thank you very much for your feedback regarding your experience at our Hotel. I would like to let you know it is very pleasant for us to know, the facilities met your expectation and the service of our employees was very helpful. Your comments motivate us to keep doing our activities with passion. Thank you for your...

Atlanta, Georgia
Reviewed 3 October 2016 via mobile

My daughter and I enjoyed a delightful evening and stay at this spa hotel. We enjoyed all the facilities and Marcela is an accomplished technician. This visit we did manicures and pedicures. Marcela is also very knowledgeable in reflexology and massages.

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Helpful?
Thank AnneandMark1983
SaraLMarquis, Guest Relations Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest: We would like to thank you for your comments about your experience at Marquis Reforma Hotel and Spa. It is very pleasant for us to know we met your expectations. I will share your comments with Marcela and our team, who I am certain will be encouraged by your remarks. Thank you for your preference and we hope...

Buenos Aires, Argentina
Reviewed 30 September 2016

This is were they fall very short: 1) WiFi - After making the first call letting them know the service was not working, it took another call and 45' to send someone to the room to confirm it was a hotel network issue, and then fix it. The last night, they stop the wifi service in the room again, it...

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Thank carlosmf30
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to tell us about your stay at Marquis Reforma Hotel & Spa. We appreciate both your positive feedback as the title said, and your concerns. Let me apologies because we didn’t reach your expectations regarding the Internet, the breakfast and with the service itself. We continuously look for your needs and expectations;...

Miami Beach, Florida
Reviewed 26 September 2016

I had been staying at the Marquis Reforma Hotel for the last 15 years. Hotel is centrically located, comfortable and the best is the professionalism of their staff. Good restaurants alternative inside the property if you don't feel like stepping out.

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Thank M4801EEricardor
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback and also to know that we reach your expectations . I will share your comments with our team, who I am certain will be encouraged by your remarks. We will look forward to have you soon,...

Dallas, Texas
Reviewed 23 September 2016

I selected the junior suite with city view which included breakfast and access to the Spa. My room was on the second floor precisely across from the spa. The breakfast was adequate. The hotel is relatively old, but well kept and renovated. The location is excellent. During some of my prior visits I have stayed in the newer and of...

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Thank Cocopeanut
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest I´m glad you got the chance to stayed on a Junior Suite as well that you like it more and found it comfortable. We always want to make feel at home to all our guest and we constantly improve and try to succeed your needs and expectations. As a business traveler your comments are very important to us...

Reviewed 23 September 2016 via mobile

It was amazing. Staff were all very nice. And truely cared about our well being. We have enjoyed the resteraunts with the hotel. And have found nothing wring. It is beautiful inside and out. Thank you.

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Helpful?
Thank Renee M
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest We really appreciate you for taking the time to tell us about your experience at Marquis Reforma. I´m glad you liked our staff service and the restaurants. We always want to make you feel as you were at home discovering your expectations and needs. Thank you for your preference and once more for sharing your comments with the...

Seattle, Washington
Reviewed 21 September 2016 via mobile

The hotel is in the business district of Reforma. The staff were very friendly and efficient. The room was spacious and a separate shower and bathtub. Breakfast buffet was plentiful as well as eggs to order. I stayed here because the hotel is part of the LHW program that I belong to. I'm not quite sure if I would choose...

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Helpful?
Thank In206
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest Thank you very much for your comments which are very important to us, also to thank your preference staying with us. All our guest comments are very help full to improve our service. We will be expecting you in the near future so you can continue enjoying of a business trip with an excellent service. We appreciate the...

Playa del Carmen, Mexico
Reviewed 18 September 2016

Good location - dining area was so tight it was hard to maneuver around the breakfast buffet without hitting a table or area. Rooms could have a little more soundproof....I could hear the room next to me talking on the phone/TV

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Thank slf1993
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest Thank you very much for your feedback, it's always a pleasure to know that all staff provide optimal service quality to our guests. We continuously strive to meet your needs and expectations; therefore, your feedback is very important to us, and we will work to improve the points you mentioned in the room, we hope that you give...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Market Gourmet Cafe
Market Gourmet Cafe
Cuisines: Italian, Mexican, Asian, Argentinian, South American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 

Additional Information about Marquis Reforma Hotel & Spa

Address: Avenida Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $178 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City
Hotel Style:
#5 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Marquis Reforma Hotel & Spa staff and other travellers.
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Questions? Get answers from Marquis Reforma Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“safe location”
 of 5 bubbles chuckchengchungc, 11 Mar 2017 | Read review
“Select a room on the 9th floor facing la Refoma - the view is superb!”
 of 5 bubbles , 10 Feb 2017 | Read review
“Executive rooms facing Reforma”
 of 5 bubbles jonathanr913, 10 Feb 2017 | Read review
“Ask for suites or junior suites”
 of 5 bubbles 894teresaaa, 24 Jan 2017 | Read review
“We moved to a suite which was much more spacious and accommodating.”
 of 5 bubbles rrhoades14, 16 Jan 2017 | Read review
5 of 5