We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hyatt Regency Mexico City

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Hyatt Regency Mexico City
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,513 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hyatt Regency Mexico City
See the most recent reviews
Showing 899: English reviews
1 review
Reviewed 18 December 2015

The staff here makes you feel very welcome - really stellar service. The hotel is sleek (formerly the Nikko) and in the heart of Polanco. We stayed for three nights and found transportation, concierge, business services to be universally excellent. Terrific option.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Adam S
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Adam, I truly appreciate you taking the time to leave these comments, to recommend our hotel and to give us a five-star rating. I am very glad to know that you enjoyed your time in our recently renovated hotel. At Hyatt Regency Mexico City our main purpose to take care of people (guests and team members alike) so they... More 

Omaha, United States
1 review
Reviewed 16 December 2015

Great hotel, very clean and the staff is very friendly. Perfect location for a variety of restaurants and activities. The room and amenities at this hotel are awesome. The fitness center is by far the best of any hotel I've stayed at. It does not feel like a hotel fitness center.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Emily B
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Emily, I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City our main purpose to take care of our guests, so I was happy to read that our team accomplished this during your stay. This purpose was in mind when we began our recent renovations to our Fitness Center. As you might... More 

Atlanta, United States
1 review
Reviewed 14 December 2015

Great option for a business stay. Staff is professional and it is located in a safe neighborhood. It provides great options that will make your stay and meetings very productive. In general, I am very pleased.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Camilo J
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Camilo, Thank you very much for your great comments and your recommendation to the TripAdvisor community. As you might be aware, our hotel was recently renovated, allowing us to provide all the facilities and amenities our guests need for a complete stay experience. This renovation was inspired by our main purpose, to take care of people, which is why... More 

Chicago
Level Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 11 December 2015

We stayed at this hotel for four nights during the Thanksgiving weekend. The location is convenient and safe. It's located in the hotel zone in Polanco, which has a lot of good restaurants and shopping places. The staff is very friend and helped us make dinner reservation. The cafe in the lobby is great! I love their coffee and pastries.... More 

Helpful?
Thank ayu312
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, I am glad you gave us the opportunity to be your home away from home during Thanksgiving and that you had a great time with us. At Hyatt Regency Mexico City our main purpose to take care of our guests, so I was happy to read that our team accomplished this during your stay. This purpose was in... More 

Fort Worth, Texas
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 December 2015

I've stayed a few times at the Hyatt Polanco and loved a few things such as the location and how close it is to multiple restaurants in Polanco as well as the fact that you could walk to them. The restaurant in the hotel is excellent and haven't found a thing wrong with the rooms. The Regency club is nice... More 

Helpful?
Thank Jorge C
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Jorge, Thank you very much for your positive review here on TripAdvisor. At Hyatt Regency Mexico City we like to take care of people, both our guests and our personnel. I am glad to know that we took care of you during your stay. We are always looking to improve our Regency Club privileges and offerings, so your comments... More 

Miami, Florida
1 review
Reviewed 7 December 2015

Great hotel! I did have issues at check out so i recommend that you take your original confirmation documents. The hotel has great restaurants but there are also plenty of options in the area. Other than the checkout issue everything else was outstanding.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank ylenag2015
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for taking the time to leave these positive words on TripAdvisor. I was sorry to read that you experienced issues during checkout. I have already informed my team about this situation, and I can assure you that the checkout process will be easier on your next visit. I am glad that you enjoyed our restaurants, which... More 

New York, United States
1 review
Reviewed 7 December 2015

Have been a loyal customer for the last 10 years and the service is uniquely outstanding. Top quality restaurants, most convenient location and most importantly highly trained staff to welcome, service and advice your stay.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jesus T
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Jesus, Thank you so much for your loyalty! We appreciate you taking the time to write your comments and to share them with the TripAdvisor community. It was a great pleasure to read that every time you visit us you enjoy our location and, more recently, our renovated facilities. At Hyatt Regency Mexico City we aim to take care... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 December 2015

I'm fairly new to staying at Hyatt hotels, but have come to expect- and receive- a consistent, high quality stay. My stay last week was no exception. This is a beautiful hotel, well maintained. The staff was very friendly, helpful and professional. My room was nicely furnished, clean and well maintained. The console from which you can adjust lighting, temperature,... More 

Helpful?
1 Thank Raef L
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Raef, Thank you for your great comments and for giving us the opportunity to take care of you at Hyatt Regency Mexico City. As you might know, our hotel was recently renovated, allowing us to provide excellent care and service to our guests so that they can fully enjoy our home away from home. I will be sure to... More 

Los Angeles
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 December 2015

Last week I had occasion to visit Mexico City and had an amazing experience at the Hyatt Regency Polanco (formerly the Nikko). Stayed in the Regency Club section of the property and enjoyed the well designed and peaceful accommodations. This section of the hotel also offers the benefit of complimentary breakfast (great selection) in the Regency Club and also afternoon... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank MGostyla
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, I am very glad to know that you enjoyed your time in our recently renovated hotel. At Hyatt Regency Mexico City our main purpose to take care of people (guests and personnel alike) so they can be their best, and it is through comments such as yours that I am certain we are on the right track. I... More 

San Francisco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2015

I like the location and the building are very good but the rooms are small and the size of the bed are TWIN even for the adults in two bed rooms. Nice location to walk around near restaurant and shopping centers around the area

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Victorq J
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Victor, Thank you for your comments. As you might know, our hotel was recently renovated as part of our efforts to achieve our main purpose: taking care of people so they can be their best. I am very pleased to know that you enjoyed our location. Polanco is indeed one of the safest and most beautiful areas in the... More 

647 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (416)
Viewed
Hotel & Grounds (71)
Viewed
Room/Suite (90)
Viewed
View from Room (42)
Viewed
Bathroom (26)
Viewed
Dining (25)
Viewed
Pool/Beach Area (5)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (154)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (199)
Viewed
Amenities (43)
Viewed
Club Room (28)
Viewed
Executive Suite (43)
Viewed
Pool (5)
Viewed
Dining (52)
Viewed
The Hotel (28)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (2)
Viewed
Dining (7)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Polanco
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
#7 of 307 in Mexico City
955 reviews
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 307 in Mexico City
581 reviews
The St. Regis Mexico City
#6 of 307 in Mexico City
833 reviews
Show Prices
Show Prices
Show Prices
Polanco
InterContinental Presidente Mexico City
Polanco
W Mexico City
W Mexico City
#27 of 307 in Mexico City
817 reviews
Reforma / Zona Rosa
Four Seasons Mexico City
Four Seasons Mexico City
#11 of 307 in Mexico City
1,067 reviews
Show Prices
Show Prices
Show Prices

Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $200 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Hotels.com, Expedia, Hyatt Hotels Corporation, Orbitz, Travelocity, Priceline and Odigeo so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#8 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
10 questions
Ask a question
1 month ago
Rye, New Hampshire
Toronto, Canada
10 months ago
London, United Kingdom
9 months ago

See all questions (10)

Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a room facing the park be prepare to Pay More!”
 of 5 bubbles JesseTX, 29 Nov 2016 | Read review
“The higher the better because the views are good especially over Chapultepec park”
 of 5 bubbles RiverRat68, 22 Nov 2016 | Read review
“higher floors (corner rooms)”
 of 5 bubbles an12349, 22 Nov 2016 | Read review
“40th floor is an executive floor with it's own lounge.”
 of 5 bubbles d81663, 14 Nov 2016 | Read review
“Odd number rooms face the back, even numbers overlook the park.”
 of 5 bubbles piperlady, 13 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay