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    Hyatt Regency Mexico City

    Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico
    011 52 55 5083 1234
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    04/02/2018 05/02/2018
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    Savings alert: 15% below average rate

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    USD 266*
    USD 237*
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    Traveller (589)
    Room & Suite (244)
    Storyboard
    Overview
    • Excellent67%
    • Very good27%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “teppan grill” (15 reviews)
    “tennis courts” (15 reviews)
    “great hotel” (88 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    5.0 Star Hotel
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    Rooms
    4 Feb.5 Feb.
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,166)
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    291 - 295 of 1,259 reviews

    Reviewed 8 February 2017 via mobile

    Paid $1,000 for 2 nights. Saw ratings and was expecting a decent hotel. We got to the desk and didn't upgrade for additional price, as we had just a short stay. That was obviously a mistake. Was put on first floor of rooms. Smelled like...More

    1  Thank Angela G
    Response from MEXHR-M, General Manager at Hyatt Regency Mexico CityResponded 17 February 2017

    Dear Angela, Thank you for sharing your comments with the trip advisor community. I regret to read that your experience with us was a disappointment. I asked my team to research your reservation, and identify what happened. What they found was a reservation for 2...More

    Reviewed 7 February 2017

    More

    Review collected in partnership with Hyatt Hotels
    1  Thank C4366VGjamesj
    Response from MEXHR-M, Director General at Hyatt Regency Mexico CityResponded 14 February 2017

    More

    Reviewed 7 February 2017

    From the one bathrobe for 2 hotel guests - I guess they expected us to share to the housekeeper deciding that the toothbrush shouldn't be in the toothbrush holder anymore but on the basin down with the brush touching the basin instead - this hotel...More

    Review collected in partnership with Hyatt Hotels
    Thank Sheila H
    Response from MEXHR-M, General Manager at Hyatt Regency Mexico CityResponded 17 February 2017

    Dear Sheila, Thank you for sharing your comments with the Trip Advisor community. I regret read that we did not prepare the room properly prior to your arrival. It was certainly a misstep and we are already looking into correcting it for the future. Also,...More

    Reviewed 7 February 2017

    Without question, the Hyatt Regency is among the best hotels in Mexico City. The rooms are well appointed, food and beverages are excellent, and the staff really cares about your experience. Stay in the Regency Club if you can. Location is great as well, close...More

    Review collected in partnership with Hyatt Hotels
    1  Thank 724siddeshb
    Response from MEXHR-M, Director General at Hyatt Regency Mexico CityResponded 14 February 2017

    I am glad to know that you enjoyed your time in Mexico City and your stay in our hotel. We are very happy to know that you had such a memorable stay with us and that you enjoyed our location and our Regency Club. We...More

    Reviewed 7 February 2017

    I was skeptical about such a large hotel, but everything was first rate. Very easy check in, even able to check in early on-line. We stayed on the executive floor and the breakfast that was included was outstanding. Wonderful buffet with an extensive selection each...More

    1  Thank Ann W
    Response from MEXHR-M, Director General at Hyatt Regency Mexico CityResponded 14 February 2017

    Thank you for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. We are very...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Room Service
    • Airport Transportation
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 173 - USD 364 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Mexico City
    • #6 Business Hotel in Mexico City
    • #7 Family Hotel in Mexico City
    • #11 Luxury Hotel in Mexico City
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 755
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Travelocity, Booking.com, Priceline, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Central Mexico and Gulf Coast >
    • Mexico City >
    • Polanco
    • Also Known As
    • Hotel Nikko Mexico City ,
    • Hyatt Regency Mexico City
    Add Photo Photos
    Traveller (589)
    Room & Suite (244)
    Dining (86)
    Pool & Beach (12)
    Hotel & Grounds (396)
    Bathroom (31)
    Business Centre & Event Rooms (4)
    Nearby
    Polanco
    Poshness defines Polanco, this wealthy neighborhood
    retains elegance unmatched elsewhere in Distrito
    Federal. Brunch in the Polanquito area, then keep up
    with the latest fashion trends in luxury boutiques
    around every corner. Top it off with beautiful cafés
    and restaurants that surround Lincoln Park, a treat to
    the senses thanks to the art decó architecture and
    high quality gourmet cuisine found here.
    ...More
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    Nearby Attractions
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    Lincoln Park
    24 reviews
    .50 km away
    Ask a question
    Questions & Answers
    Bonzoboy2000
    16 January 2018|
    Answer
    Response from steveswede | Reviewed this property |
    I arrived early week day afternoon and booked a viator car transport. They were wonderful and met me with a sign upon exiting. It took 45 minutes to the hotel and traffic was amazingly light for Mexico City. I would say... More
    1
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    Bonzoboy2000
    15 January 2018|
    AnswerShow all 3 answers
    Response from rebecca m | Reviewed this property |
    This is a large hotel which has a nice restaurant and bar. Polanco is the nicest section of Mexico City with lots of nice restaurants and shopping. I used uber or walked. Do not use taxis outside of the hotel stand
    1
    Vote
    scissorjockey
    12 January 2018|
    AnswerShow all 4 answers
    Response from ayannaluv | Reviewed this property |
    I spent 3 nights right after NYE all three nights plus room service and dinner in the restaurant came to $600+ total.
    0
    Votes
    Room Tips
    "Do not book club room with breakfast, very limited variety. Eat in restaurant"
    Read review
    "Dont ever touch the minibar"
    Read review
    "The higher the better!"
    Read review
    "Don't pay extra for the "good rooms", there are no really good rooms."
    Read review
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