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Hyatt Regency Mexico City

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Hyatt Regency Mexico City
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1,591 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Mexico City
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Showing 945: English reviews
Allentown
Reviewed 2 weeks ago

Overall, this was a great hotel. Our room was nice and the view of the city was fabulous. The lobby was very pretty, the staff very friendly and helpful, and so were all the concierges we dealt with via email and personally. The location in Polanco is also very convinient. It was an oasis of calm to come home to...

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Helpful?
Thank 504
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose is the care for our guests, so I'm happy to read that our team accomplished this during your stay. As you mentioned, our hotel offers great dining options and our artisan bakery and candy shop, Amado. I am...

Fort Worth, Texas
Reviewed 2 weeks ago

We spent a great week from Christmas Eve to New Year's Eve here. The location is perfect for short walks to great restaurants. The hotel was quiet, the staff was so helpful and friendly! An outstanding hotel experience!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Sharon B
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Thank you for your five-star evaluation and for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. We look forward to welcoming you back at Hyatt Regency Mexico City, where...

Reviewed 2 weeks ago

We spent four nights at the Hyatt Polanco over New Years 2016. My family of five stayed in the Presidential Suite (also had an adjoining room for the kids) on the 43rd floor. Our suite was great! Very big. We used the kitchen and living room to entertain friends one night. We also really liked the Regency Club for drinks...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Jeff M
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose to care for our guests, so I was happy to read that our team accomplished this during your stay. We are thrilled to hear that your family enjoyed our Presidential Suite and our Regency Club, i'll make sure Alfredo hears...

Austin, Texas
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Andrew M
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Reviewed 2 weeks ago via mobile

They clean really thoroughly. Room and bathroom was cleaned very well each and every time. Love that the staff are attentive. BEST BREAKFAST BUFFET ever, combining mexican and local treats. Housekeeping Service was a bit slow sometimes but someone always calls the room to check if we received our requests. Location is AMAZING. in the heart of polanco---- the rue...

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Helpful?
Thank Omhi H
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Thank you for your five-star evaluation and for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. We are very happy to know that you had such a memorable stay...

New York, New York, United States
Reviewed 2 weeks ago via mobile

I have stayed at Hyatt often, but not on vacation. This visit with my husband made me appreciate more clearly some of the benefits of the hotel, such as the pool and the sauna/steam bath. The hotel has an excellent and safe location in Polanco, one of the top neighborhoods in DF. Close to the Chapultepec park and to the...

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Helpful?
Thank Laura S
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose to care for our guests, so I was happy to read that our team accomplished this during your stay. We take our guests opinions very seriously, so i hope we can work to improve those areas you mentioned. I look...

New York City, New York
Reviewed 3 weeks ago

This Hyatt in Polanco in Mexico City was exceptional in every way. The rooms were spacious and clean and well-maintained every day. It has a large pool with outdoor lounge area, and saunas. The lobby is spacious and well appointed. Both restaurants we ate in, Rulfo and Teppan Grill, had great service and delicious food. There is a bakery/café and...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Judy P
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose to care for our guests, so I was happy to read that our team accomplished this during your stay. As you mentioned, our hotel offers great dining options at Rulfo Paraje Latino, our Mexican, Peruvian and Argentinean restaurant; and Amado,...

Toronto, Canada
Reviewed 3 weeks ago

The Hyatt Regency is a well-appointed business hotel with a modern, grand and welcoming main foyer. The breakfast buffet is ample and the concierge service is prompt and friendly. The in-room wi-fi works well. The gym provides towel service, however lacks the gym clothes/shoes service available in other 5-star hotels. The hotel is conveniently located in upscale Polanco close to...

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Helpful?
Thank Roy R
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Thank you for your five-star evaluation and for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. I am also pleased that you had enjoy our privileged location. We look...

Ridgewood, United States
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Z6676GMpeterh
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Fort Worth, Texas
Reviewed 3 weeks ago via mobile

This hotel is AMAZING!! I travel a ton and I've never experienced this type of hospitality. My family and I decided to visit Mexico City for New Years. This hotel is in a great location which made transportation easy. For the further trips like Tenotihuacan and Xochimilco we hired the hotel drivers for the added safety and convenience. I can't...

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Helpful?
Thank DavidLLara
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose to care for our guests, so I was happy to read that our team accomplished this during your stay. We are very happy to know that you had such a memorable stay with us and that our staff gave the...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $226 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity and Hyatt Hotels Corporation so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
11 questions
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3 months ago
Rye, New Hampshire
Toronto, Canada
11 months ago
paris

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on a higher floor that overlooks Chapultepec Park.”
 of 5 bubbles dvedder2016, 19 Jan 2017 | Read review
“Views to Chapultepec Park”
 of 5 bubbles Traveller_LZ, 12 Jan 2017 | Read review
“If you want a room facing the park be prepare to Pay More!”
 of 5 bubbles JesseTX, 29 Nov 2016 | Read review
“The higher the better because the views are good especially over Chapultepec park”
 of 5 bubbles RiverRat68, 22 Nov 2016 | Read review
“higher floors (corner rooms)”
 of 5 bubbles an12349, 22 Nov 2016 | Read review
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