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Hyatt Regency Mexico City

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Hyatt Regency Mexico City
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1,513 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Mexico City
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Showing 899: English reviews
Galveston, Texas
1 review
Reviewed 1 week ago

Went to the NFL game. First time to Mexico City. Great property and location. Will definitely return. Concierge were very knowledgeable about the city and neighborhood. Wish the texans would have won that game!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jackie N
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for taking the time to leave these comments about our hotel. We like to take care of our guests, and we're glad to know that we show this care to you during your stay. We're sorry to read that your team didn't won! but we'll be glad to have you back soon, on your next visit... More 

Houston, Texas
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

I just spent 4 days at this hotel and was very impressed. Everyone is very friendly and helpful, they all speak excellent English. The Concierge's are very, very helpful and informative (from getting hard to find dinner reservations to quickly obtaining cabs), all the restaurant and bar folks are enthusiastic and provide great service. Even the elevators are readily available... More 

Helpful?
2 Thank RiverRat68
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Thank you very much for you amazing words and for your five-star rating. I am happy to know that our hotel exceeded your expectations. We love to make our guests feel welcome, warm and satisfied. Comments such as yours let me know that we are headed in the right direction. When guests visit Mexico City and stay at our hotel... More 

London, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Friendly staff, comfortable rooms, great location. The bed was very comfortable and the staff were extremely friendly. A very professional hotel - perfect for business travel. Lovely breakfast too both on 40th floor and the ground floor. Lovely views from the top rooms and it is very quiet.

Helpful?
1 Thank an12349
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for your great comments and for giving us the opportunity to take care of you at Hyatt Regency Mexico City. As you might know, our hotel was recently renovated, allowing us to provide excellent care and service to our guests so that they can fully enjoy our home away from home. I am glad that you... More 

DF, Mexico
1 review
Reviewed 1 week ago

like i mentioned in my previous statement: football fans came first, and i was kind of just whatever. When i checked in, girl gave me a "look" (dont know if it was because i booked with points or what) Im from here, i like to check out hotels on my weekends. . its my thing. . but this was kinda... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 496homerog
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for taking the time to share your comments. The feedback we receive from our guests is very important, as it helps us continue to improve the experiences we provide. At Hyatt Regency Mexico City we aim to take care of people and provide them with an outstanding stay, so it is disappointing to learn that we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We went here on august 27th. when we first arrived we were amazed on how professional and friendly the staff was there. the hotel is also located in a very beautiful area. lets just say that when we return to mexico we will be staying here.

Helpful?
1 Thank David L
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear David, Thank you very much for leaving your great comments about our hotel and for your five-star evaluation. At Hyatt Regency Mexico City we work hard to go above and beyond. We do not settle for delivering excellent service; we aim to take care of people (guests and team members alike) so they can be their best. It is... More 

Caracas, Venezuela
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Great hotel, I will stay there next time I am in Mexico Cit. Staff is very friendly and helpful. Breakfast buffet is outstanding. The room was quiet and very good. Location is great too for a business trip.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Diogenes B
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, I was very pleased to read that your experience at Hyatt Regency Mexico City was so good. When guests visit Mexico City and stay at our hotel we promise that they will not have to worry about anything as our excellent team will be more than happy to look after them at all times. Is great to read... More 

Munich, Germany
Level Contributor
211 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 weeks ago via mobile

Whenever I am in Mexico City, I am staying in this hotel. It has a cosy atmosphere and is directly in the area Polanco with its many cafes, restaurants and bars. I love to walk around or enjoy the gym and the pool. The staff is really friendly everywhere, especially in the gym, where the trainer is very helpful. Love... More 

Helpful?
Thank Zwillingsseele
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, I am glad you had such a great experience during your recent stay with us. We aim to care for our guests so they can have an incredible time with us, so I am very happy we accomplished this purpose during your stay. I am also glad you enjoyed our facilities and location, specially our recently renovated Fitness... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Hotel location is perfect. Lots of great dining options in the area and variety of shops very close. Many museums and historical sites nearby. Bed and linens were beautiful. Air conditioning very quiet and comfortable.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Ilene S
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Ilene, I am glad to learn that you had an amazing experience at Hyatt Regency Mexico City, where our main purpose is to care for our guests. Polanco is, as you mention, one of the most beautiful and modern areas of Mexico City, and we are proud of being part of it. Our location offers many restaurants, luxury shopping... More 

Bracknell, United Kingdom
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago via mobile

Situated in the heart of Mexico City this hotel has a great location. It has all the amenities that you would expect and I found all the staff to be very amenable and only too happy to help. The food that I had was delicious and the service was brilliant. The rooms are comfortable and well equipped. I'd thoroughly recommend... More 

Helpful?
Thank Nigel D
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Nigel, Thank you very much for reviewing your experience with us. Here at Hyatt Regency Mexico City, we aim to care for our guests so they can have incredible stays. I am glad we accomplished our purpose during your visit. Next time please let us know if we can do anything for improving the experience, maybe we can recommend... More 

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $199 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Amex, Booking.com, Expedia, Priceline, Orbitz, Hyatt Hotels Corporation, Travelocity and Odigeo so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
10 questions
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1 month ago
Rye, New Hampshire
Toronto, Canada
10 months ago
London, United Kingdom
9 months ago

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a room facing the park be prepare to Pay More!”
 of 5 bubbles JesseTX, 29 Nov 2016 | Read review
“The higher the better because the views are good especially over Chapultepec park”
 of 5 bubbles RiverRat68, 22 Nov 2016 | Read review
“higher floors (corner rooms)”
 of 5 bubbles an12349, 22 Nov 2016 | Read review
“40th floor is an executive floor with it's own lounge.”
 of 5 bubbles d81663, 14 Nov 2016 | Read review
“Odd number rooms face the back, even numbers overlook the park.”
 of 5 bubbles piperlady, 13 Nov 2016 | Read review
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