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Hyatt Regency Mexico City

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Hyatt Regency Mexico City
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1,578 Reviews from our TripAdvisor Community

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Showing 938: English reviews
Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

This is the best hotel I've ever stayed in. The rooms are spacious, the bathroom is amazing and the staff couldn't have been better. The surrounding area is very upscale. The hotel pool and spa is great.

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Helpful?
Thank Heather D
Chicago, Illinois
Reviewed 4 days ago NEW

The location is excellent . You can go walking to Acheology Museum, Chapultepec Castle, Zoo and also severals restaurants on Polanco / Palanquito area It is easy to get a cab on such area The Lobby is huge and nice. It has a latin/intl food restaurant very convenient for travellers if you just want to stay at the hotel. Also...

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Helpful?
Thank Traveller_LZ
Miami Beach, Florida
Reviewed 5 days ago NEW

The area is great, right in front of Bosque de Chapultepec, across from the Auditorio Nacional, plenty of good restaurants around the area and centric for everything you wish to do, try not to fall for the "upgraded room"

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank juanrafaeljimenezc
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Juan, I am very pleased to know that you enjoyed your stay at Hyatt Regency Mexico City, where our main purpose is to take care of our guests so that they can have extraordinary experiences. Polanco-Chapultepec is one of the safest and most beautiful areas of the city, and we are proud to be part of it. I am...

San Francisco, California
Reviewed 5 days ago NEW

Excellent place to stay, quiet, convenient and friendly staff. Rooms are clean and well maintained. Hotel has excellent eating places too with professional staff. Outside restaurants are in walking distance and very good places to eat. Can not ask better staff to interact.

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Helpful?
Thank allprotraveller
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback about our hotel and for the five star review. We always value our guests’ comments, as it is through them that we know how are we doing. I am glad that you enjoyed your experience with us. Because our main purpose is to care for our...

Katy, Texas
Reviewed 5 days ago NEW

I visited this hotel at the end of December, and the hotel and amenities are great. The pool, the restaurants downstairs, and the club lounges were good. When we came in we were greeted but then proceeded to our check-in at the executive floor. Very friendly and helpful staff throughout the hotel. The only negative I found was actually the...

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Helpful?
Thank Felipe R
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Felipe, Thank you very much for the time you invested in leaving a review of our hotel for the TripAdvisor community and for your five-star evaluation. We really appreciate our guests’ reviews as these reassure us that we are on the right path, as well as identify the areas in which we have to continue improving. At Hyatt Regency...

Moscow, Russia
Reviewed 6 days ago NEW

The hotel is very standard - nothing rememberable and special. Good for business. If I were to come for vacations again I would go for something different. Service - more or less OK. I had some issues with inclusion of breakfast in my stay but management contacted me promptly and it was solved. By the way breakfast is very good,...

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Helpful?
Thank Relonch_User_N1
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for your comments, all of which will help us continue to improve our services. I am very sorry for the inconvenience with your breakfast, and I can assure you that these issues are not the norm at our hotel. In order to avoid this situations from happening again in the future, we have followed...

Mexico City, Mexico
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 366trevors
Houston, Texas
Reviewed 1 week ago

Anything about this hotel was excellent from the moment we arrived. Checking in on the club floor was smooth and the club lounge is one of the best HR Regency lounges in North America. Breakfast buffet downstairs in the restaurant was excellent with very attentive servers and staff This executive suite we had was very comfortable and the bathroom was...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Martin L
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Martin, I am more than happy to know that your experience with us was as good as you have mentioned and that you enjoyed our Regency Club Lounge and the breakfast buffet at Rulfo Paraje Latino. Thank you very much for leaving your five-star evaluation and comments for the TripAdvisor’s community. We look forward to welcoming you again to...

Reviewed 1 week ago via mobile

The hotel has all the international standards, the decoration is like any other hyatt, service very polite and fast, rooms with good space and for me the best thing, we had a room with the park view. One thing to be mentioned: if you order breakfast at the room, croissant with scramble eggs is the best option, poached eggs were...

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Helpful?
Thank Malu S
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Malu, I am more than happy to know that you enjoyed your experience at Hyatt Regency Mexico City. Thanks for leaving us your comments and review for the TripAdvisor community. I am sorry about your experience with the poached eggs that you haved, our room service team will take care of this. At Hyatt Regency Mexico City we aim...

Atlanta, Georgia
Reviewed 1 week ago

Hyatt is a reliable hotel brand, and this Hyatt did not disappoint. Check-in was very easy, the room was nice, and the staff was friendly. The room was a standard room for two people. It was a decent size, the beds were comfortable, and the water pressure in the shower was great. Two things that needed to be improved for...

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Helpful?
Thank Nicole G
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for the time invested in leaving your comments and review of our hotel for the TripAdvisor community. It is our pleasure to care for our guests so they can have an amazing experience with us. I am glad we were able to accomplish that purpose in your stay and that you enjoyed our location...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $227 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hyatt Hotels Corporation and Travelocity so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
11 questions
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2 months ago
Rye, New Hampshire
Toronto, Canada
11 months ago
paris

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views to Chapultepec Park”
 of 5 bubbles Traveller_LZ, 12 Jan 2017 | Read review
“If you want a room facing the park be prepare to Pay More!”
 of 5 bubbles JesseTX, 29 Nov 2016 | Read review
“The higher the better because the views are good especially over Chapultepec park”
 of 5 bubbles RiverRat68, 22 Nov 2016 | Read review
“higher floors (corner rooms)”
 of 5 bubbles an12349, 22 Nov 2016 | Read review
“40th floor is an executive floor with it's own lounge.”
 of 5 bubbles d81663, 14 Nov 2016 | Read review
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