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Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
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1,361 Reviews from our TripAdvisor Community

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Center
Reviewed 2 days ago NEW

I strongly recommend it. I have a very fresh, very large room with fine furnitures. Wonderful Spg lounge, Kind desk service. I couldn't experience their restaurants and sport facility. On a side note, the air conditioner was a bit noisy -but nothing It is a hotel I'll be back to -definitely one of the best Sheratons I've been to. Surprisingly,...

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Helpful?
Thank Hedin
Reviewed 4 days ago NEW

The location of the hotel couldnt be any better. Nevertheless I have to say I dont quite feel it is worth what you pay for it (of course this isn´t the cheapest place in Mexico City), as I shall explain; 1. The hotel, in many ways is starting to feel old, the decoration of the rooms is simply outdated, and...

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Helpful?
Thank German R
Management response:

Dear German R, thanks for letting us know about your point of view, we certainly will get together to see what improvements we can do to our hotel and services so you can have the best when staying with us. We apologize for the pool and internet inconveniences, we will work on that to improve it too. Please if you...

Houston, Texas
Reviewed 5 days ago NEW

We stayed at the hotel for 5 nights and our stay was very comfortable throughout. The staff is very polite and helpful. The concierge staff was also helpful in helping us make reservations and book tours. Hotel is located very central with easy access to buses and taxis. Our room was spacious and clean and all the amenities one would...

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Helpful?
Thank lovetoraveltheworld
Management response:

Dear lovetoraveltheworld, I appreciate your comments about the hotel, the associates works only to make your stay pleasant and memorable. I will share your feedback with our concierge team. If you come to Mexico again don´t hesitate in visiting us again, we will be waiting for you! Maria Cano Marketing & Social Media Manager

Dahlonega, Georgia, United States
Reviewed 1 week ago via mobile

I stayed here for three nights as part of an accreditation team. We were in the towers, and the accommodations were palatial. Service was impeccable, and the food in the lounge (18th floor) was excellent. We also ate at the Italian restaurant downstairs, and it was delish. It's right downtown in a safe, walkable neighborhood by the embassy, but lots...

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Helpful?
1Thank DBM58
Management response:

Dear DBM58, I feel more than pleased for the comments you made about the hotel, services and your experince with us, on your next trip to Mexico please visit us again so you can enjoy our fitness center as well as the treatments they have to offer, our pool area, tennis court as well as many other amenities so you...

Bronx, New York
Reviewed 2 weeks ago via mobile

This hotel is amazing all representatives are professionals, friendly and helpful. Around the hotel you get all types of restaurants from fancy to locals. The gay strip is right accross from the hotel is not visible from the hotel since their is a park strip in the front. The hotel is very clean rooms are comfortable. So your next visit...

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Helpful?
Thank var927
Management response:

Dear var927, I highly appreciate your words, I will spread them to all our team. I´m glad to know your experience with us was great, also thank you for the comments you made about our services and rooms. We hope to see you soon and invite you to follow us on our official accounts and share pictures of your stay!...

Los Angeles, California
Reviewed 2 weeks ago

My husband and I stayed at this hotel over a weekend in April. Overall we were very happy. The only minor criticisms are a long line at check-in (and no dedicated line for SPG members) and that it took three requests to room service to deliver a second bathrobe. Our room was new, quiet, clean and spacious. The location of...

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Helpful?
Thank Nordlicht21
Management response:

Dear Nordlicht21, first let me apologize for the check-in and room service experience you had, I will check why this happened and inform to the department managers so we can improve our fails. I´m glad you enjoyed your room and the location of the hotel, indeed is very convenient as all you need is nerby. I will pass the comments...

Orlando, Florida
Reviewed 2 weeks ago

Pros: Solid hotel in a good location Cons: Internet challenges I had another business trip in Mexico City, and made good on my commitment to stay again at the Sheraton Maria Isabel. The experience was much as I remembered it. I had a double room, which was not overly spacious but was more than adequate. In addition to the two...

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Helpful?
Thank William H
Management response:

Dear William H, we were happy to receive you again, about your comments on the room amenities, thank you and please let us know if something else is needed when you stay with us. We will check your comments on where we can improve so you dont face any problem when staying with us. Please come back soon to visit...

Miami, Florida
Reviewed 2 weeks ago via mobile

Located right at the "Angel of Independence" the hotel sits in a very safe neighborhood next to the American Embassy. There is nearby shopping, bars, attractions and easy access to turibusses. There is a major gay bar scene about 150 meters from the hotel. That was nice for us, because it's not always easy to travel as a gay couple...

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Helpful?
Thank Bryan S
Management response:

Dear Bryan S, I´m glad the location of the hotel turned out very convenient for you and your couple, I´m sure you enjoyed all places nerby. Thank you for the comments about the hotel and its services and associates. I apologize for the bathroom inconveniences, i´ll take note to see what we can improve. We would like to have you...

Attleboro, Massachusetts
Reviewed 2 weeks ago

I stayed here looking for the life of Mexico and it was the best choice. Mall across the street, great restaurants at a walking distance, tried the Italian Restaurant at the hotel and the food was delish. Room clean and great service, hair dresser on premises. The employees are great. Best decision ever! Will do it again soon! Next door...

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Helpful?
Thank bbenitez94
Management response:

Dear bbenitez94, all associates from Sheraton Maria Isabel thank your visit and comments about the service, facilities and experince you had with us and we will be more than happy to have you back soon! I invite you to follow us on our offiicial acoounts and share your story with all Sheraton Maria Isabel Community! Kind regards, Maria Cano Marketing...

San Francisco
Reviewed 2 weeks ago

We stayed here for my Birthday celebration, never having been to Mexico City, we wanted to stay in an upscale and safe area. We had a wonderful stay, using our Starwood points in a Club room suite, which was awesome, great breakfasts, and afternoon happy hour snacks. We got outstanding service from Leslie Salinas, who went over and above her...

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Helpful?
Thank Turtledove8
Management response:

Dear Turtledove8, leslie is indeed an outstandind assoicate, I will share your comments with her, I´m sure she will love the feedback! I feel happy that you enjoyed your trip to Mexico City and Í´m thankfull you choosed Sheraton Maria Isabel for your first Mexican experience and you delighted us with your comments. All Sheraton Team wishes you a Happy...

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: $150 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#25 Family Hotel in Mexico City
#25 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mexico City Maria Isabel Hotel staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Mexico City Maria Isabel Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do all you can do to get a room with a nice view, or at least in the upper floors.”
669germanr, 19 Apr 2017 | Read review
“Request the front rooms to have a view of the Angel is right across”
bbenitez94, 4 Apr 2017 | Read review
“Ask for a room with a view of the Reforma Statue”
Turtledove8, 3 Apr 2017 | Read review
“Ask for refurbished rooms”
A3281POluisa, 26 Mar 2017 | Read review
“I by chance ended up by the maid hall/closet. I was nervous about it but didn't need to be. There was no terrible noises.”
V2912VCtammys, 15 Mar 2017 | Read review
5 of 5