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The St. Regis Mexico City

1,028 reviews
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Traveller (433)
Room & Suite (338)
Dining (103)
Overview
  • Excellent81%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Offers from The St. Regis Mexico City
Hotel deals
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,028)Write a Review
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528
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528
105
29
14
5
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All reviewsbutler servicediana restaurantthe king cole barpersonal butlerdiana fountaininfinity poolluxury suiterain showerfour seasonspaseo de la reformasteam roomcar servicefloor to ceiling windowshigh floorbeautiful roomfavorite hotelthird floor
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241 - 245 of 681 reviews
Reviewed 28 December 2015

A serene, sophisticated, luxurious oasis in the heart of often chaotic Mexico City. We loved our stay- superb service, beautiful rooms, exceptional dining and a convenient location in the heart of Reforma. The personal butler service with complementary all day coffee and packing/unpacking service including...More

Thank AKR1
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear AKR1, Thank you for writing such a wonderful review about your experience a The St. Regis Mexico City. We very much agree with your comment about service being the main differentiator between good and great hotels, which is why we have very strict hiring...More

Reviewed 27 December 2015

We had a wonderful 5 days at this luxury hotel. Everything was perfect from arrival to departure. The staff were all very nice and friendly and the rooms very comfortable. I would recommend anyone to stay at this hotel you won't be disappointed.More

Thank Stuart S
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear Stuart S, We thank you for taking the time to review your stay with us. We are in the business of perfection, and we know our guests deserve nothing less, which is why we are so glad to read your experience at The St....More

Reviewed 21 December 2015

This hotel knows how to provide service. From the champagne offering at check in to the butler service for the suites, they have it down. If you need anything (literally, anything) ask, and they will do their best to provide.Gorgeous lobby, excellent breakfast and bar...More

Thank lukejames52
Reviewed 19 December 2015 via mobile

This hotel is not overrated. It's not just a bunch of hype or prickly nonsense to fool you into staying. NO IT IS THE REAL DEAL- EXCELLENCE IN EVERYTHING!!! Great rooms, great staff that is friendly and bi-lingual, great food, great gym, great location, great...More

Thank PDX-Mdavidb21
Response from Bernard d, Director General at The St. Regis Mexico CityResponded 23 December 2015

Dear PDX-Mdavidb21, It fills me with great joy to read a review such as yours. Thank you for taking the time to post such positive comments regarding your stay at The St. Regis Mexico City. It is our mission to elevate our guests senses to...More

Reviewed 19 December 2015

The service was not at the level that you would/should get at a hotel of this caliber. The manager of the bar was, however, excellent. He was very attentive and an excellent host. The free wifi was also excellent. Also, beware that when you ask...More

Thank rabidRaccoon
Response from Bernard d, Director General at The St. Regis Mexico CityResponded 23 December 2015

Dear rabidRaccoon, Greetings from Mexico, I'm glad to know you enjoyed the bar and the wifi, however I was very concerned to hear you had a bad experience when requesting a car. You should know that besides the hotel cars we recommend the Torre Mayor...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 303 - USD 781 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 303 - USD 781 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (433)
Room & Suite (338)
Dining (103)
Pool & Beach (13)
Amenities (54)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Beyond_YXU
18 February 2018|
AnswerShow all 4 answers
Response from Maria Fernanda E | Property representative |
All our rooms include The St. Regis Butler Service.
1
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Google Translation
cupcakekitty
22 December 2017|
Answer
Response from Rxgeek | Reviewed this property |
I stopped in the spa to look around. It is beautiful and seems reasonably priced for the experience. There is a link on the hotel's website with everything but prices. Do a Google search for "email St. Regis Mexico City" and... More
0
Votes
fogcityshark
29 August 2017|
AnswerShow all 3 answers
Response from MargaretChicagoIL | Reviewed this property |
You have restos right in the area (walkable, and yes, it's safe), you have a bakery and wine shop across the street, and you have a metro (and yes, it's safe) not 5 minutes away. I did Ubers and then relied on taxis--none... More
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Room Tips
"The Luxury Suites are incredible"
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"If you dont like smoking make sure you ask for a non smoking room."
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"The suites are beautiful and have fantastic views."
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"If you find yourself on the 5th floor, call and request higher"
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