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Mexico City Marriott Reforma Hotel

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Mexico City Marriott Reforma Hotel
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981 Reviews from our TripAdvisor Community

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There are newer reviews for Mexico City Marriott Reforma Hotel
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Showing 613: English reviews
Reviewed 3 August 2016

My business colleagues and I traveled to Mexico City and had to stay over a weekend. The hotel accommodations were excellent! My rooms was very clean and the daily cleaning was excellent. The furnishings where up to date and modern. The bedding was comfortable and up to the normal Marriott standards, which are high. I wasn't able to enjoy the...

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Helpful?
Thank Jo-C C
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jo-C C: We feel very grateful for the time you took, sharing with us your comments. Thank you very much for your nice comments regarding our rooms, staff and Gym. As you mentioned, we are near monuments, restaurants, malls, nightly clubs, museums, archeological sites, cultural and historic places that our guests can visit and enjoy. To optimize your time,...

Sierra Vista, Arizona, United States
Reviewed 1 August 2016

The Executive lounge on top of the building is nice. Views are ok. Only due to some of the areas that you can view (run down) not that Marriott can do anything about it. The main complaint I have is that the executive lounge charges for drinks. Maybe this is the case in other Marriotts but this is a first...

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Helpful?
Thank Tim G
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Tim G: Thank you for taking the time sharing with us your thoughts your feedback is always welcomed. As a follow up to your observations I would like to confirm that as part of Marriott Brand Standard, all alcoholic beverages in the Executive Lounge are offered as a service with its corresponding charge; all (meals, sodas, coffee and teas)...

Reviewed 29 July 2016 via mobile

All the things are Good. I was treated very well, the people are friendly, the service was fantastic. The supervisor Pilar Pimentel (the maids) even made a parting gift (look the picture- Feliz Viaje) This was too much ...😉 Para voce que é brasileiro o tratamento é incrível e para quem não fala inglês coisa que vi muito aqui, sempre...

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Helpful?
Thank Cxbedi
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Cxbedi: Allow me to thank you for sharing with us your most valuable comments regarding the initiative of Pilar Pimentel of our Housekeeping Department. She will receive a copy of your invaluable note and it will be add to her personal file at the Human Resources Department, We are especially grateful for your recognition in regard to service received....

Annapolis, Maryland
Reviewed 25 July 2016

This Marriott is in a really good location. It seems to be in a business area but close to a nearby mall and plenty of dining options. The restaurants in the hotel were both very nice and convenient. Service was superb. Executive lounge was spacious and modern with an outdoor lounge area overlooking the city and was never too crowded....

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Helpful?
Thank KatD59
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear KatD59: We are very happy to hear that our location, restaurants, rooms and in particular our service deserved your approval. Thank you for your nice comments in regard to the Executive Lounge We appreciate your loyalty to Marriott and look forward to continuing hosting you at the México City Marriott Reforma. Cordially. Lic. José Manuel Castelló. Director General.

Miami Beach, Florida
Reviewed 21 July 2016 via mobile

Hotel is perfectly located, very accessible and close to the independence Angel , chapultepec and zona rosa. Great and not pricey restaurants around. Service is standard ,not outstanding but nothing to complain about, Mexicans are friendly everywhere. Rooms are comfortable,make sure you ask for a room in a high floor if you want to enjoy a nice view. The gym...

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Helpful?
Thank HHV H
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear HHV: We appreciate the time you took to share your valuable comments with us. As you know we always try to provide our guests with quality service. Our goal is to cover and exceed your expectations and the best reward to our efforts is your recognition. Our privileged location gives us the advantage to have several shops, restaurants and...

Philadelphia, Pennsylvania
Reviewed 18 July 2016

This hotel is simply the best, especially for elite members. For elite members there is special check in in the concierge lounge and the staff is always there to help. Needed to have the hvac fixed, done. Wanted my shoes polished, done with a phone call. And what is unique is there is waiter service with tips that can be...

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Helpful?
1Thank theebdk
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear theebdk: The time dedicated to share your experience of your last stay in Mexico City Marriott Reforma, is greatly appreciated. We would like to thank you for your very nice and motivating comments about our Executive Lounge, but most importantly, when as guest recognizes our employees´ attitude, we feel like our search for service is on the right track....

Reviewed 11 July 2016

We stayed at the Marriott Reforma for a business trip. The Hotel is modern and conveniently located to business district. The Executive lounge offers nice selection for breakfast and light snacks in the evening. Alcoholic drinks are available for a charge. For non-alcoholic drinks the staff requires the guest to sign a $0 charge note and ask for gratuity. Beware...

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Helpful?
1Thank alt2033
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear alt2033: It is a pleasure that your stay with us deserved nice comments. Thank you!! Regarding our Executive Lounge, we continually and very closely work with our Food & Beverages Department in order to improve the quality of our service, to achieve the expectations of our guest and it is very nice to hear that our effort is recognized....

Miami, Florida
Reviewed 9 July 2016 via mobile

I stayed at the Marriott Reforma for almost a month , while I worked nearby. The highlight of my day was being greeted by the friendly staff. They made me feel at home, while I was away from home. The breakfast was delicious, the staff outstanding. Every mornings, my to go coffee was prepared just the way I like it...

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1Thank rcrm
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear rcrm: It is a pleasure to know that you enjoyed your stay with us. For us it is very important to create memorable covering an surpassing all their expectations, Our goal of course, is that you become loyal to the Marriott International Brand and Mexico City Marriott Reforma. We appreciate your recognition and nice comments on our brunch, Great...

Reviewed 8 July 2016 via mobile

Great stay. Amenities are excellent and staff as well. Breakfast staff were phenomenal. Michele Ruiz and Brenda Montes were always friendly and made each morning excellent. I was very impressed that they actually remembered the names of everyone in my group that it only been there for a couple of days. Excellent attention to detail and made this place feel...

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Helpful?
1Thank James K
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear James K: Thank you very much for your valuable comments about our staff. Your recognition to our service and efforts are the best reward and we feel so proud that we covered your expectations. We are very pleased to hear that our staff allowed you to feel “like at home” and our amenities and service, deserved your approval. On...

Reviewed 6 July 2016

My wife and I stayed for 9 nights during an urban/exploratory vacation in Mexico City. We leaned heavily on the concierge team for sightseeing and restaurant ideas (and reservations) both before leaving for Mexico and while we were there. They came up with solid proposals--going beyond the usual touristy stuff (which we did, of course)--including live music (Zinco Jazz Club!),...

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Helpful?
Thank gmsd16
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear gmsd16: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma Your glowing and very much appreciated comments are what we aim for, every day. We are pleased to know that your stay was pleasant and that our staff provided you with the service that all our customers...

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel in Mexico City features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor delectable Mexican dishes, prime steaks and expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today! ... more   less 

Additional Information about Mexico City Marriott Reforma Hotel

Address: Avenida Paseo de La Reforma 276 | Col Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: $164 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
Reservation Options:
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Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel
Hotel Style:
#7 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Mexico City Marriott Reforma Hotel staff and other travellers.
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Questions? Get answers from Mexico City Marriott Reforma Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Middle room near the elevator is convenient and quiet.”
 of 5 bubbles CHP128, 24 Feb 2017 | Read review
“Odd numbers rooms...”
 of 5 bubbles jorgehg2017, 18 Feb 2017 | Read review
“Just say that Mr Cooper recommended the hotel, and you'll get great service!”
 of 5 bubbles IanCooper66, 3 Feb 2017 | Read review
“try to get the 15 floor which is the executive floor, really nice rooms and view”
 of 5 bubbles Worldtrotter1, 31 Jan 2017 | Read review
“If you plan on using the gym/pool/sauna frequently, request a 5th floor room. The access to those areas comes from stairs on the 5th floor.”
  • In-room bar...definitely not mini.
 of 5 bubbles 396danieli, 27 Jan 2017 | Read review
5 of 5