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Hilton Guadalajara

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Hilton Guadalajara
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927 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Cancun, Mexico
Reviewed 24 May 2015

Everything is perfect, the service, the quality of room, excellent food with good prices. The breakfast buffet is very good. I could see that they are refurbishing the property. The staff is very helpful I would defenitely return again.

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Helpful?
Thank travel177
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very nice comments which make us proud to know that we have succeeded to come up to your expectations in Service, Quality of room, Food and food prices as well as the service. We thank you very much for staying with us and hope to see you soon back at our hotel Cordially Peter...

Coconut Creek, Florida
Reviewed 22 May 2015 via mobile

This is the first time I stay at this hotel and although I didn't rate this place with "excellent" I will say that it is a very good hotel. I am sure they will be excellent very soon because they are working on this. Currently doing some improvements in the lobby as well as in other areas. Rooms are very...

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Helpful?
1Thank Alex B
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for your nice review which we appreciate very much. It is with pleasure that we inorme you that we are building a new restaurant and a new lobby bar as well as a “grab to go” restaurant close to the reception area. Hopefully we will be ready soon in order to offer you some more...

Satelite, Mexico
Reviewed 20 May 2015 via mobile

I can't recall how many times I've stayed in this hotel in the past 15 years that I've visited Guadalajara. There isn't much more to say about it other than excellent hotel, very good service and very reasonable price considering it's a Hilton. Guest rooms and common areas always in good shape and renovated when needed. The best hotel in...

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Helpful?
1Thank xraleman
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your continued loyalty which we appreciate very much! It is with pleasure that we learn of your satisfaction of the very good service and the good rate you are getting in our hotel. We hope to your host for many years to come and look forward to your next visit Cordially Peter M. Leder General...

Spring, United States
Reviewed 18 May 2015

The staff really made me feel important always willing to help and offering to help or directions to other parts of Hotel or city. The staff also learned my name and called me by my name when I would return to Hotel. The restaurant had a large variety of fresh foods from fruit, pastries and to order eggs any style...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marcelino G
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are very happy to learn that your stay in our hotel was a successful one and that you liked the willingness to serve of our staff as well as the good food and service in our restaurant. We are looking forward to be of service to you in the near future and remain Cordially Peter M. Leder General Manager

Canada
Reviewed 18 May 2015

QUALITY: I liked its overall quality and it's way less pricey than the more posh/upscale Westin next door. And I'm glad I did *not* choose the Riu (I looked at all of its public areas to decide whether to try it on my next visit) because (1) while the Riu has a location accessible to many restaurants, bakeries and interesting...

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Thank DolphinD
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very extensive report which helps us to improve our services. We are sorry to learn that you did not like our Executive lounge which normally receives high ratings. We hope that you will give us another opportunity in the near future and remain Sincerely Peter M. Leder General Manager

Montreal, Canada
Reviewed 5 May 2015

I stayed at this hotel since I always chose Hilton's when traveling, expecting the similar quality experience I always have. Not at this one. You're paying for a 4 star hotel, but they seem so worried for cost savings that the hotel feels kind of cheap. I got a room at the executive floor, but to my surprise, the dream...

Review collected in partnership with Hilton Hotels & Resorts
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Thank HNakashima
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are terribly sorry to learn that your stay with us was not a satisfactory one for which we really do apologize. Based on your comments we have taken preventive actions in order to ensure that we do not have this type of breakdowns in the near future. Once again thank you very much for bringing this matter to our...

Reviewed 27 April 2015

This is by far, the worst Hilton I have ever stayed at. - Old and filthy - Rooms smell - Poor and indifferent customer service - No vending or tobacco-shop open at night After checking in very late at night, we noticed a strong cigaret smell in our room. Called the front desk, and their response was, that this is...

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1Thank Wintermax
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are terribly sorry to learn that your stay with us was not at all a satisfactory one for which we truly apologize. Needless to say that we are very disappointed that you found the room smelling of tobacco and that the room was dirty which is unacceptable. I would like to state that unfortunately even though we are a...

Hollister, California
Reviewed 2 April 2015

This hotel is very nice. Rooms are clean and well equipped. I stayed on the lounge level and had access to drinks, snacks, water, coffee, etc. The WiFi was good, fast enough to conduct business. They had a nice selection of items included in the room price for breakfast. I would recommend this hotel if you are looking for a...

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Helpful?
Thank FreqTraveler831
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very nice comments which we do appreciate. It is nice to know that you enjoyed the Executive Club and that you recommend our hotel. We are looking forward to be of service to you in the near future and remain Sincerely Peter M. Leder General Manager

Rome, Italy
Reviewed 1 April 2015

Room was ok despite we were 5 and we were given a 2 full size bed... Carpet was clean, but bathroom was horrible. In addition I was stolen a pair of jeans folded inside my suitcase... ...astonished... 😳😳😳😳😳 Bad experience...

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Helpful?
2Thank Micche123
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are terribly sorry to learn of the apparent loss of your jeans. We have investigated the matter in all our departments but have not found any report where you had advised the hotel of the same. Please advise us to whom you reported the loss by mail to: kfrias@hiltonguadalajara.com.mx Once again we do apologize that you feel their was...

Bedford, Texas
Reviewed 29 March 2015

The attentiveness of the staff at Hilton Guadalajara always makes me want to return and stay at the hotel for my business visits. The rooms are modest and very comfortable. The matres is neither too firm nor too soft which makes for an excellent night's sleep. The softness of the pillows is excellent.

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Helpful?
Thank gamairena
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your valuable comments . The matrasses and pillows at all Hiltons are very famous and very much appreciated therefore we are glad you enjoyed them and had a good sleep while staying in our hotel. We look forward to be of service to you in the near future and remain Cordially Peter M. Leder General...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $107 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
12 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors room offer the best views.”
 of 5 bubbles raymasterman, 2 Mar 2017 | Read review
“buy water and alcohol somewhere else”
 of 5 bubbles 679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
 of 5 bubbles SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
 of 5 bubbles ElenaRizk, 6 Jan 2017 | Read review
“Ask for the higher floors”
 of 5 bubbles jv145294, 3 Jan 2017 | Read review
5 of 5