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Hilton Guadalajara

1,131 reviews
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Traveller (175)
Room & Suite (320)
Dining (106)
Overview
  • Excellent43%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Hilton Guadalajara
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,131)Write a Review
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All reviewsthe executive loungeconvention centermain restaurantbusiness tripnice hotelbreakfast buffetroom servicethe room was nicean upgradeup to datebusiness travelerenjoyed my stayconciergevitalegymmexicobathtub
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171 - 175 of 491 reviews
Reviewed 13 June 2016

Very clean and modern Hotel. The rooms are larger than in most European Hotels. The staff are friendly, especially the breakfast crew. Breakfast is also excellent offering western and local dishes. Tip: don't exchange money at the kiosk in the lobby as the commission is...More

Thank GtheKiwi
Response from HiltonGuadalajara, Gerente at Hilton GuadalajaraResponded 18 June 2016

Thank you very much for sharing your thoughts and feedback about the hotel, the staff and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable...More

Reviewed 29 May 2016

This hotel is conveniently located in front of the Expo. I was there with my family for an event. The room is spacious and beds comfortable. The pool is much too small for a hotel of this size and is definitely not heated. There were...More

Thank Kristy G
Response from HiltonGuadalajara, Gerente at Hilton GuadalajaraResponded 1 June 2016

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is never pleasant to learn that we were not able to exceed our guest´s expectations all the way. Nevertheless, we are grateful...More

Reviewed 24 May 2016

THe hotel needs upgrade esp. bathroom space is small and showers needs serious upgrade. I was upgraded to junior suite; but, it was pretty basic in terms of amenities. Internet had to be switched to a different network between the room and the hotel lobby.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Swetal D
Response from HiltonGuadalajara, Gerente at Hilton GuadalajaraResponded 26 May 2016

Thank you very much for sharing your thoughts and feedback about the hotel during your las stay. We apologize for having failed our service commitment hence not being able to fulfill your expectations. We will take your feedback and will act upon it immediately to...More

Reviewed 21 May 2016

Love the room and service, concierge were great attending every question and suggestion on how can you get yourself around town. Great buffet with traditional mexican food and very well attended by the waiters, really enjoyed their nice attentions.More

Thank PuchiPoo
Response from HiltonGuadalajara, Gerente at Hilton GuadalajaraResponded 26 May 2016

Thank you very much for sharing your thoughts and feedback about the hotel, the staff and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable...More

Reviewed 17 May 2016

Was there for a week on business and the accomidations were excellent. I would highly recommend this Hilton for your travel in this area. It is within a mile, walking distance, from a shopping area. The local resturants are excellent. I felt safe at all...More

Review collected in partnership with Hilton Hotels & Resorts
Thank thomashughn
Response from HiltonGuadalajara, Gerente at Hilton GuadalajaraResponded 20 May 2016

Thank you for honoring us with your feedback. The hotel staff is committed to delivering memorable experiences to all guests and customers. Your opinion really motivate us to continue giving our very best efforts in order to delight more guests with extraordinary service.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
USD 77 - USD 220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Guadalajara
#9 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 77 - USD 220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Guadalajara
#9 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (175)
Room & Suite (320)
Dining (106)
Pool & Beach (28)
Amenities (106)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
RamonSalcido
5 July 2017|
AnswerShow all 4 answers
Response from fernguerrero58 | Reviewed this property |
You need to call the hotel and ask. I am not sure.
1
Vote
RamonSalcido
9 April 2017|
AnswerShow all 4 answers
Response from raymasterman | Reviewed this property |
Gold members get a room upgrade but not guaranteed upgrade to executive rooms。
0
Votes
TikiTravels
20 March 2017|
AnswerShow all 3 answers
Response from jv145294 | Reviewed this property |
Dear Friend, I do not know your food preferences but if you are in Mexico, you need to try some real tacos. Just step out of the hotel, with the entrance on your back, go to the left corner of the block (Outside the... More
0
Votes
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123456
Room Tips
"Try and get access to the executive lounge!"
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"ask for top floor , the floors are hardwood and noisey"
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"Ask for the City view"
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"high floor"
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