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Occidental Cuernavaca

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Occidental Cuernavaca
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193 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Mexico City
Reviewed 10 August 2015

We arrived at 8 p.m., exactly when the pools were supposed to close, but at our request they kept the pool open until 10 p.m. so our kids could enjoy. And then, to our surprise, we stepped into the pool and it was WARM!!!!! We had a wonderful evening swim and enjoyed the pool the whole next day. The room...

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Helpful?
Thank Becky-2006
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest. Thank you for choosing the Barcelo Cuernavaca hotel and share their expertise with others. Your comments encourage us to do better in the future, it is surprising to learn that your stay at the hotel was nice. We will consider comments on the prices of our restaurant menu as it is of utmost importance to us. . It...

Webster
Reviewed 28 June 2015 via mobile

We were in room 110 on bottom floor by the stairs. Very noisy location...people passing by talking loudly all hours of the night and car alarms going off. Would recommend different floor or area. A very strong sewage smell came from bathroom sink in waves. Pretty disgusting. There were bathroom amenities such as razor, shower caps...but no soap at sink...

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Helpful?
Thank FitLikeAmy
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear guest: Infinitely thank us your comments. We are working and will continue in this line of improving our services and facilities. After his comments on the internet, immediate steps to correct this problem were taken. We are carrying out works on site, so soon you may enjoy if you grant us the privilege of a remodeled facilities. Kindest regards...

Madrid, Spain
Reviewed 30 May 2015 via mobile

I stayed at this hotel for a wedding I was attending. I am not sure if there are better hotels in the area, but this hotel was really outdated. Its just very old, there is not even an elevater, only stairs from stone (as in stone you find in the street). I was afraid to turn on the airco, as...

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Helpful?
Thank Lindab1986
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear Guest: We deeply appreciate that you convey us your commentary and experience, on my behalf and the entire staff of the hotel, I want to extend my deepest apologies. I am pleased to inform you that, the Hotel is under reshuffle process to improve all our areas, In order to provide our guests, quality and good service. Hoping that...

Denver
Reviewed 19 May 2015

I booked this hotel on the fly after a quick exit from a bad experience in San Miguel de Allende. I had stayed at other Barcelos in Istanbul and Casablanca and they were good hotels, so I was pretty sure I could count on the chain and I wasn't wrong. The room was clean and big with a balcony overlooking...

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Helpful?
1Thank Freedomtogo
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear Guest We appreciate the time you took to send your comments help us improve the service in the future. Your comments are very nice to us, thanks you. It will be a pleasure to serve you in the future for you to see and test the improvements we have in the hotel. Thank you for choosing the Hotel Barcelo...

Sao Paulo, SP
Reviewed 26 March 2015 via mobile

Even with reservations, it is an adventure to check in at the hotel. People are nice but really inefficient. As you check in they charge your credit card in advance. The surprise is that if you want to charge anything to the room like drinks, they say you have a zero balance. A real hassle. Service at breakfast is amazingly...

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Helpful?
1Thank HugoD33
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear guest, We appreciate the time you took to post your comments will help us improve in the future. I regret what happened in your past stay in our hotel. We hope you will give us the opportunity in the future to welcome you back to try and verify the improvement in the care of our employees and the restaurant...

Salmon, Idaho
Reviewed 14 March 2015

I stayed two nights here. Service of staff is outstanding. Room was exceptionally clean. Wifi in room. Beds comfortable. All the amenities a U.S. traveler would expect. Safe off-street parking. The inner courtyard featured a nice clean pool, beautiful landscaping, and for those with kids a nice enclosed playground area. Outdoor dining available in this courtyard had a very inviting...

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Helpful?
Thank MELAS_5
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review
Google Translation

Estimado Sr. Lozano, un cordial saludo. Agradecemos el tiempo que se tomó para enviarnos sus comentarios, esto nos ayuda a...

tepic, nayarit, mexico
Reviewed 2 December 2014 via mobile

The staff was efficient - friendly and helpful. Doormen and bell boys were always ready to assist. The breakfast buffet was very complete - included a good variety of fresh tropical fruit. We would definitely return to this hotel the next time we visit Cuernavaca, but stay longer than just a week- end.

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Helpful?
Thank toronto4567
Boulder, Colorado
Reviewed 21 March 2014

We stayed at the Barcelo Ejecutivo Hotel in mid-March 2014. I was very surprised at its updated, exceptionally clean rooms, since it was ranked as a three star hotel. When we arrived, we were upgraded to a newer section of the Hotel, where our downstairs room opened to the pool area. The pool was heated, so we enjoyed each evening...

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1Thank jeffhollymx
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review
Google Translation

Estimado huésped: Cordiales saludos desde la ciudad de la eterna primavera, agradecemos sus comentarios y es un placer saber que...

Treviso, Italy
Reviewed 6 September 2013

I stayed twice in this hotel and I really enjoyed comfortable beds and a very good breakfast. Staff in very nice and polite. Room are clean and well maintained. I didn't find this hotel noisy at all. I definitely recommend this place.

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Helpful?
1Thank DhivehiDiver
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear friends. Thank you very much for taking the time to write to us, for the whole team BARCELÓ HOTEL Cuernavaca is very important your opinion and thanks to this day corresponding improvements are made to provide the service you deserve. Farewell thanking in advance for your kindness and reminding him that his comments are very important to us. Hoping...

München
Reviewed 8 May 2013

I made a fixed booking through Barcelo's website and got a price in USD. When arriving at the hotel I was asked for a price in mexican pesos that was 40% higher and they did not care about my printouts. After a long discussion I talked them down to a price only 15% higher - also a booking for a...

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3Thank Stone_xxx
Juan C, Director of Sales at Occidental Cuernavaca, responded to this review

Dear Mr. Stone First of all receive a warm welcome from the HOTEL BARCELÓ Cuernavaca. Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you. Rest assured that action will be taken for this inconvenience, appreciate your valuable comments...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Occidental Cuernavaca Hotel**** (member of Barceló Hotel Group and formerly Barceló Cuernavaca) is a small urban hotel situated 10 min form the historic centre of the city of Cuernavaca, the capital of the State of Morelos, to the south of the capital of the Mexican Republic. Thanks to its excellent location, the Barcelo Cuernavaca hotel is ideal for business travel and for those who wish to get to know the rich Mexican culture with its artistic and historic attractions. The hotel offers comfortable rooms in a peaceful, welcoming environment so you can enjoy your sightseeing knowing that our comfortable hotel awaits you upon your return. And, so you can enjoy some relaxation during your stay, the hotel has some fantastic facilities, such as the heated outdoor swimming pool , solarium, restaurant and bar, all in the centre of Cuernavaca. ... more   less 

Additional Information about Occidental Cuernavaca

Address: Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62500, Mexico (Formerly Barcelo Cuernavaca)
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: $70 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cuernavaca 3.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, Expedia, Hotels.com, Travelocity, Orbitz, Priceline, TripOnline SA and HotelQuickly so you can book your Occidental Cuernavaca reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Best Value Hotel in Cuernavaca
#6 Family Hotel in Cuernavaca
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Questions & Answers

Questions? Get answers from Occidental Cuernavaca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid any exposure to the noisy courtyard if possible”
tome227, 11 Sep 2015 | Read review
“Rooms in the inside are quieter , "street view" rooms are very noisy at night”
hugoe728, 13 Aug 2015 | Read review
“If you want to be near the main pool, ask for a room in the "Mallorca" building on the ground floor. Your kids will thank you!”
Becky-2006, 10 Aug 2015 | Read review
“if possible avoid rooms facing the alley, since the "Taco Charlie" kiosk is noisy till late.”
  • this is a confidence booster!
MELAS_5, 13 Mar 2015 | Read review
“Request a room in the newer section of hotel.”
jeffhollymx, 20 Mar 2014 | Read review
5 of 5