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Viceroy Zihuatanejo

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713 Reviews from our TripAdvisor Community

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Showing 627: English reviews
Zihuatanejo, Mexico
2 reviews
Reviewed 1 week ago via mobile

Wear your most fancy short dress and sandals ! The food and wine selection is marvelous and vast. Be prepared to pay about $150 usd for two people. The service is impecable and dine with elegance at a white table cloth candle lit table in the sand or on the deck. Drink champagne and stroll down beautiful playa La Ropa... More 

Helpful?
Thank ChristinaLaughs88
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear ChristinaLaughs88, thank you very much for visiting us and having enjoyed our service at one of our restaurants. Both La Marea, which we are transitioning over the next two weeks into a Seafood restaurant, and La Villa our Mexican restaurant are right on the beach including beach seating. We have actually added recently a Sushi and Ceciche Bar at... More 

Valle de Bravo, Mexico
2 reviews
Reviewed 2 weeks ago

We just spent one week visiting the Hotel Viceroy in Zihuatanejo. Specifically extensively using their beach club. Perfect service. Attention beyond detail. The customer comes first on one of the most beautiful beaches on the Pacific. Great food and drinks. Sunsets and a luxury vacation that is worth the sparse vacation time we have. Go there and enjoy Mexico. Unobtrusive... More 

Helpful?
Thank alfredorichter6
Naples, Italy
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

This is a beautiful, spacious waterfront property, elegantly landscaped and well appointed with all the amenities and charm needed for a lovely, relaxing stay. The lagoon suite was restful and the decor is old world México with all modern conveniences. The staff is professional, warm and friendly, the bars are great to hang out in and the food is excellent.... More 

Helpful?
1 Thank Louis M
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

I have stayed at this hotel before and given it an excellent review, so naturally when the opportunity to stay at an affordable price was offered through Travelzoo, my friends and I jumped at it. We booked in April for a November trip. Seven months ahead. We also booked our flights on Alaska at that time. TWO WEEKS to the... More 

Helpful?
1 Thank Chinafrog
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Chinafrog, I am very sorry that you feel the way you do and that we apparently did not deal with the situation in the upmost best and efficient way. I would appreciate if you could reach out to me directly to discuss your situation in person. I still hope that you will give us a chance in the future... More 

Santa Rosa
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

We recently return from another wonderful vacation at the Viceroy Zihuatanejo. This was our fourth year going to the Viceroy and as always, we had a fabulous time. We love the Viceroy for it's location, the beach and the rooms, but most of all for the amazing staff that it employs. We were greeted at the airport by Gilbert, who... More 

Helpful?
1 Thank Sue2255
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sue2255, Thank You very much for your your loyalty; we very much appreciate you as a return guest to our wonderful hotel and destination and would like to thank you for your nice review. Rest assured that your comments will be shared with the team and that we are working hard to bring the hanging beds back to the... More 

Seattle, Washington
Level Contributor
4 reviews
Reviewed 4 weeks ago

Absolulely perfect. Great weather, excellent location. Outstanding service especially Marcos for Happy Hour. Playa la Ropa is beautiful and great for walking, swimming and water activities. The food at the viceroy is top notch and the variety is nice to try different things. For an amazing off property dinner Amuleto is excellent.

Helpful?
Thank Ken C
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ken C, thank you very much for your kind review of our property, we hope you will return back soon More 

Oakland, California
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

We stayed at the Viceroy for 10 days in October and the experience was largely very good. The location on Playa La Ropa is incomparable. We were upgraded to a penthouse suite with infinity pool and those accommodations were very good with two important caveats. First, we had no hot water in the shower for the first seven days of... More 

Helpful?
1 Thank Dyserth
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Dyserth, first of all thank you for your evaluation on tripadvisor. Our focus is to improve our services on a daily base and to drive guest satisfaction; rest assured that the from you highlighted issue in your suite will be addressed immediately. I am glad that you have had an overall wonderful stay with us and we hope that... More 

Irvine, California
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 October 2016

Just got back from our second stay at the Viceroy and I can't say enough good things about this establishment. The location, the beach, the views, the rooms, the AC, the service, the spa, the housekeeping, the restaurants and the entire staff are amazing.

Helpful?
1 Thank Douglas C
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Douglas C, thank you very much for your note and your continuous support; we are very happy that you allow us to host you as our guest. We are looking forward to welcoming you back in the near future, warm regards from Zihuatanejo More 

Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 September 2016

What can I say about this place? The staff is amazing and goes above and beyond to make you comfortable and happy. I love that the rooms are not in a large tower and instead no more than 3 stories. I enjoy the Lagoon Suites as each room comes with its own plunge pool. I think the restaurants are great... More 

Helpful?
Thank Eodonn23
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Eodonn23, thank you for your detailed review and your positive opinión about Viceroy Zihuatanejo. We are glad that you have had a wonderful stay with us and that you enjoyed your Lagoon Suite accomodation; we are looking forward to welcoming you back soon to our little slice of paradise. Warm regards More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2016

From the minute I got out of the taxi, I knew I'd booked the right place. I went in the summer so it was not full (and was very very hot) but that's exactly what I was looking for. I went alone and I was concerned the place would be filled with honeymooning couples. While they were there, there were... More 

Helpful?
1 Thank Jennifer S
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Jennifer S, thank you very much for your review on Tripadvisor, we are very glad that you have had an enjoyable stay with us. Although boutique in style, our hotel provides the advantage of offering something to everyone, I am glad that you felt the same way... Rest assured that your review is shared with Hugo and the rest... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: $329 - $1,326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#5 On the Beach Hotel in Zihuatanejo
#5 Top resorts Hotel in Zihuatanejo
#7 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
48 questions
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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a standard room and then a lagoon suite. If the latter is in the budget, highly recommended.”
 of 5 bubbles louism682, 17 Nov 2016 | Read review
“LS12 is excellent for two couples.”
 of 5 bubbles kencX7126EF, 1 Nov 2016 | Read review
“There are generally excellent deals to be had on line at Viceroy's website”
 of 5 bubbles Dyserth, 1 Nov 2016 | Read review
“Not sure but I had a 2nd floor room that was relatively close to the beach so I loved it!!”
 of 5 bubbles jennifersZ8628OV, 13 Sep 2016 | Read review
“This property is all 2-3 story villas with red tile roofs and open air verandas. Beach Suites have direct access onto th sand.”
 of 5 bubbles clemfromburbank, 17 Jul 2016 | Read review
5 of 5
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