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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,293 Reviews from our TripAdvisor Community

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Showing 850: English reviews
Santa Monica
Reviewed 13 January 2016

First of all, what other guests have noted before, the staff here is top notch, and any help or services we needed were provided with kindness and efficiency. This is not a high end resort hotel, but what you get is a clean, comfortable hotel in a great location, and satisfyingly roomy quarters with authentic Mexican feel and ambiance, all...

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Helpful?
Thank ODKRYWCA
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your extended review on your recent stay at our Costa Sur. We are very happy we satisfied your expectations, as well as for having provided a great vacation experience, mainly through our great staff's performance. We are very proud of all of them, as they strive to make our guests very comfortable and...

Chicago, Illinois
Reviewed 11 January 2016

We stayed at Costa Sur last December as a part of our longer trip to Mexico. This was our first time at Costa Sur, and, at first, we did not have high expectations for an older and smaller resort. We however were pleasantly surprised the minute we arrived there by the friendly and warm reception we got at Costa Sur....

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1Thank Sab283
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your lengthy and very nice account of your recent stay at our Costa Sur. We are very glad to see we satisfied your expectations as well as for providing a very succesful vacation through, mainly, the service provided by our great staff. Our Resort is very much family oriented and that is the...

Santa Rosa, California
Reviewed 11 January 2016

We like a relaxed place a little bit away from the busy center but still easy to get to the center of Puerto Vallarta. That is exactly what we got! The staff is amazing! Very helpful, always attentive and available. 2 pools and a little private beach in front of the hotel. It depends on the ocean, when to rough...

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Helpful?
1Thank Mieke B
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Mieke thank you much for taking the time to let us know about your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations and that the vacation experience was a very succesful one. We have had some rough seas in the Bay but it is a fact that our sea water...

Huntsville, Texas
Reviewed 9 January 2016

Folks...this is a great place to stay. Don't let the #47 of hotels in PV fool you...OR some of the negative reviews recently. FIRST - the hotel has remodeled one floor with top notch amenities. Some of the negative reviews I've read have to do with folks not asking for a room that's been updated or having unrealistic expectations. Yes,...

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Helpful?
Thank ladybythelake
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment on your past stay at our Costa Sur. We are very glad to have been able to satisfy your expectations, as well as for having provided a succesful vacation experience. It is a fact we are very well located to fully catch our beautiful sunsets over the bay, enjoy a...

Vancouver, Canada
Reviewed 7 January 2016

Booked this hotel for two nights over Christmas for way too much money and was super disappointed. Firstly, the staff are great - no issues there. The property and the food are in dire need of an overhaul, or a new owner to put some money into it. The rooms are large but tired. In 1970, they would have been...

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1Thank Cherie1063
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to let us know about your recent stay at our Costa Sur, as your comments are very important to us. We are very sorry we were not able to satisfy your expectations and deliver the experience that would have made a succesful vacation. We would like to let yhou know that there...

Reviewed 6 January 2016 via mobile

It was awful !!!! Our room was so full of mildew , yes we should have gone straight down and asked for a different room , but the guy came sprayed Lysol , then the little store , she said to boil cinnamon , which only helped a bit . Our one family member stayed sick in the room our...

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Helpful?
1Thank Dawn A
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for commenting on your recent stay with us. Your observations are very important and allow us to take the necessary corrective actions where needed. We are very sorry about the mishappenings you went through and you can be sure we will look into them in order to make sure they are corrected and will...

Texarkana, Texas
Reviewed 6 January 2016

We wanted to stay here as it was an all girls vacation and we did not want to spend too much money. For the value the room was great. There was tiny red ants crawling around everywhere which did bother us somewhat. The hotel is in a great location for the beach which was high tide our whole stay. The...

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2Thank B E
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for having taken the time to comment on your recent stay at our Costa Sur. We are sorry we were not able to fully satisfy your expectations and, as well, we have taken note of your concerns, in order to take the necessary corrective actions. Once again thank you and we hope you will give us...

Williams Lake, Canada
Reviewed 3 January 2016

It is an older place but they are doing a good job of keeping it updated and making it nice. The 8th floor is done very well and has very good construction. They did a good job here of fixtures, furniture and amenities. Even the cooking supplies in the cupboard are good quality and work very well. You can't beat...

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Helpful?
Thank Chad W
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Chad thank you very much for commenting about your recent stay at our Costa Sur. We are very glad to have been able to satisfy your expectations, as well as for having provided a great family vacation. Unfortunately we did have some high tide days preventing our guests to use the natural sea lagoon for safety reasons, but weather...

Busan, South Korea
Reviewed 3 January 2016 via mobile

We are here today and the resort is terrific. Our studio is spacious, clean and has an AMAZING view of the bay. Literally feet from the waves. We've slept the last few nights with balcony open and a breeze from ceiling fan. Staff is magnificent, food is delicious ( and reasonable) and the lagoon is great for swimming. The holiday...

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Helpful?
Thank Eric v
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Eric thank you very much for your review while still a guest with us. We are very glad to be able to deliver the kind of service you are looking for, as well as for satisfying your expectations. It is a fact the Holiday weekend fills up with families and with all the kids around we try to "negotiate"...

Chicago, Illinois
Reviewed 2 January 2016

Beautiful Resort and views that take your breath away - Staff was excellent we were able to check in at 10 am because our room was available. We had breakfast there and it was great. Seemed like an older crowd - very few children.

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Thank Cornfantastica
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for letting us know about your recent vacation experience at our Costa Sur. We are very glad we were able to satisfy your expectations as well as having provided the kind of service our staff loves to deliver. Even though you did not see many children during your stay, we want to confirm we are a...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Free Internet
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $112 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
84 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are on the 5th floor and it works out great. All have an ocean view.”
432PaulR, 19 Apr 2017 | Read review
“Rooms are large and comfortable, though the older rooms (my favorite) are not modern or luxurious. The rooms on the 2 top floors in the south building can have a lot of road noise during the day and sometimes during the night. I also suggest bringing water shoes, for the beach can be full of uncomfortable pebbles. Walking out into the water can be difficult without them.”
prhooker, 13 Apr 2017 | Read review
“Try to get a room below the lobby level so you're not bothered by the highway noise all night.”
wildwoodgal, 12 Apr 2017 | Read review
“We enjoy the studio rooms in the North tower. Each has a private balcony with a sweeping view of Banderas Bay.”
  • Sunset over the bay.
  • Lagoon and view looking south.
  • The swimming lagoon
SunniBWR, 11 Apr 2017 | Read review
“There are no bad rooms.”
tooze77, 8 Apr 2017 | Read review
5 of 5