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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,172 Reviews from our TripAdvisor Community

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Showing 762: English reviews
Kalama Washington
Reviewed 23 March 2015

We just got back from a week's vacation, and enjoyed our stay at Costa Sir very much. As in other reviews it is an older property built in the late 70's but it has the old Mexican charm and is maintained very well. Our room was very clean and comfortable and the bed was very comfortable. The view from our...

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Helpful?
3Thank dtthomps
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations and delivered a nice vacation experience. We would like to let you know that we are reviewing the recipes of some of our dishes, as well as the drinks,...

Redmond, Washington, United States
Reviewed 20 March 2015

We just returned from a fabulous one week stay at the Costa Sur. We loved everything about the resort, accepting before we arrived that it is dated. It is a place many of the guests have been going 20, 25, 30 years, as such if you are willing to chat folks up you will learn how to manage getting around...

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4Thank Sally M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sally thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad to have been able to provide a great vacation experience, as well as having satisfied your expectations. It is a fact we are not one of the most recent resorts in the area, but our full...

Tucson, Arizona
Reviewed 19 March 2015

Costa Sur Resort & Spa is located about 30 minutes south of the airport. Getting off of the plane, I was quoted $40 for transportation (currently about 600 pesos), but the going rate is actually 220 pesos - around $15. We arrived at Costa Sur after enjoying beautiful views on a winding road on a steep, tropical vegetation rich hillside...

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Helpful?
3Thank Charles L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Charles thank you very much for the extended review about your recent stay at our Costa Sur. We are very sorry to hear about the setbacks you suffered and would like to apologize for the way the issues were handled by some of our staff. This is totally unacceptable to us and we will make sure to find out...

Niagara Falls, Canada
Reviewed 17 March 2015

Great customer service began the moment we exited the taxi, and continued during our whole stay. Massage for 2 for 72$ usd, then a 25% discount on top of that is awesome. The kids spent time at the pool, as well as kayaking, and snorkling. Food was good with a variety of options from regular breakfast, to pasta, surf and...

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Helpful?
7Thank Darryll_Williams
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Darryll thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We are very glad we were able to offer a great family vacation, as well as having satisfied your expectations. We are proud of our whole staff as they are the ones that make up the soul of the...

Seattle, Washington
Reviewed 16 March 2015

My stay at Costa Sur was July 2014. DON'T GO TO MEXICO IN JULY BECAUSE IT'S HOTTER THEN FISH GREASE! Now that I got that out of the way :-) I've been meaning to write a review since we left, but my first impression of Costa Sur is still vivid. My fiancé and I are new to travelling, so my...

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7Thank Tanisha F
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest we are glad you were able to post your review from your past trip to our Costa Sur and know we were able to satisfy your expectations and provide a great vacation experience. Your review is very thorough and to the point, even after an eight months time lapse. :o) We really hope you will be able to...

Mountain View, California
Reviewed 15 March 2015

Where do we start? From the moment we exited the taxi who would have known that the highlight of our stay was the greeting and assistance from the bell hops? As we entered the lobby we quickly realized we were underwhelmed. After 25 trips to PV we thought, "hey let's give it a shot." To say it needs remodeling, is...

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6Thank Shelita L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest we thank you for letting us know your observations about your recent stay at our Costa Sur. We are very sorry we were not able to meet your expectations and can assure you we will be looking at the issues you mention in order to take the necessary corrective actions. One of them is, precisely, the implementation of...

Seattle, Washington, United States
Reviewed 14 March 2015

After spending 4 nights at Costa Sur we are still having a hard time deciding on our ratings and so we will be as fair as possible. The very positive and exciting was the Staff. From the moment we arrived, Juan the security manager made us feel at home with his smile and his very friendly attitude. The front desk...

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Helpful?
6Thank Luistecomate
GerryNayarit, Director General at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We have taken note of your observations regarding the food and beverage issues and can assure you we will look into them and make sure to review our recipes and processes in order to deliver a better quality. Our guacamole...

Terrace, Canada
Reviewed 14 March 2015

we stayed at costa sur from feb18 to march 4,this was our second time as we enjoyed the hotel very much last time during the same months.last year we were in a studio oceanfront and really liked it ,up on the eight floor with a great view of the whole bay and far off Nuevo Vallarta.nice small kitchen and large...

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1Thank Eduino C
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very happy to know we were able to satisfy your expectations and that you enjoyed a great vacation experience. Our staff, as you have noted, is a very important part in our resort and we are very glad...

Milwaukee, Wisconsin
Reviewed 11 March 2015

Very friendly staff and unique location. Private beach with own lagoon for swimming, snorkeling, kayaking and sun tanning. All room have ocean views with cute balcony. Upgrade to the newly remodeled studio rooms- king sized beds, new bathrooms, beautiful with granite countertops and stainless appliances in the kitchen also own wi-fi. Super fun tiki bar with happy hour, great place...

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2Thank McCabe313
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and provide a great vacation experience. We will make sure to pass your comments along to our staff, they will very much appreciate them and will work...

Novato, California
Reviewed 5 March 2015

A post wedding review of our wonderful stay on our recent trip with almost 40 friends and family! The moment you arrive you are greeted by Juan Carlos's warm smile and you feel genuinely welcomed. As a return guest, it does feel like home away from home. That's not to say it is without flaws, but the good things about...

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4Thank Dlaroy
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your extensive review of your recent stay at our Costa Sur. Most of the issues you mention, such as wifi, renovation, towels, etc. are in the planning or in process of purchasing and you should be seeing and experiencing the results next time you stay with us. Your comments about our staff are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $114 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
79 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Weather was perfect mid 80s the whole time. Ocean View and Balcony/Sound of Waves are quiet when sliding door closed. Amazing Staff.”
 of 5 bubbles debbiewE1305MG, 19 Jan 2017 | Read review
“I literally can't think of anything that wasn't perfect with the room!”
 of 5 bubbles amberq91, 18 Jan 2017 | Read review
“All rooms face the magnificent bay. 13th floor -- we could see for miles. We left the sliding glass door to the balcony open all night to hear the wonderful gentle waves over the rocks. The room looked exactly like the pictures online. Spacious, quiet, and very comfortable.”
 of 5 bubbles J0ryL, 16 Jan 2017 | Read review
“All rooms have a water view. Fireworks were great on New Year's Eve.”
 of 5 bubbles barbarapwa, 15 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles DBangit, 15 Jan 2017 | Read review
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