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Park Royal Puerto Vallarta

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Park Royal Puerto Vallarta
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841 Reviews from our TripAdvisor Community

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Showing 479: English reviews
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Denver, Colorado
Reviewed 2 days ago NEW

The room was nice and clean. We had a cleaning lady named Bianca everyday we were there and she was very nice. The front desk staff and bell boys Max and Fabian were OUTSTANDING! they were so friendly and had our taxis ordered for us everyday before we came out of our room. The lower restaurant was average, the Italian...

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Helpful?
Thank Christopherox
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays and for the time taken to share your charming experience. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as...

Chicago
Reviewed 2 days ago NEW

We stayed here one night between properties New Years Day 2017. Booked last minute when we realized we had failed to book the night between two properties. We went in with low expectations. Room was dated but clean and large with a great view from the seventh floor. Beach was clean and nice with big surf the day we were...

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Helpful?
Thank hynds1797
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your stay at Park Royal Puerto Vallarta and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. Thanks to much appreciated reviews like yours, we feel in...

Edmonton, Canada
Reviewed 5 days ago NEWvia mobile

All the rooms of the hotel have a great view of the beach and sea. The place is very clean and the staff are friendly and helpful. If you need to go to the city, the bus stop is right outside or just ask the concierge, Max and he'd be happy to call you a cab. The food was great...

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Helpful?
Thank Cole40
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays and for the time taken to share your charming experience. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well...

Reviewed 1 week ago

The Management at Park Royal Puerto Vallarta is horrible. We checked out on February 7th, 2017, Room 905. We have asked for courtesy service to ship our cell phone at our cost. We will pay for shipping.. just please ship our cell phone.

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1Thank Armando L
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference. It was a pleasure to welcome you at Park Royal Puerto Vallarta. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We are truly sorry to read the inconveniences you went through during your stay. We are currently...

Chicago
Reviewed 1 week ago

Rooms are not clean, old outdated furniture, room had sewage issue had to change, limited to no wifi, and manager is no where to be found to assist with resolving issues...restaurant food was average, but restaurant staff was friendly and professional.

Review collected in partnership with this hotel
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Helpful?
Thank Bboy451
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference. It was a pleasure to welcome you at Park Royal Puerto Vallarta. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We are really sorry we could not prevent this kind of inconveniences during your stay. Rest assured...

Philadelphia, Pennsylvania
Reviewed 1 week ago

My girlfriend and I travel quite a bit and had read all of the reviews of Park Royal before we came. We were told prior to our stay that it was formerly a Best Western and undergoing a lot of renovation. Of course the reviews were very mixed so between the reviews and renovations, we didn't really have high expectations....

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Helpful?
Thank BabyGoats
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Puerto Vallarta. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. This...

Reviewed 1 week ago

My best friend and I decided to take a girl trip and decided on this resort. It looked beautiful and when we got there it was beautiful. The people were friendly. On the second night, our nightmare started. We were in our room sleeping after a day of fun and one of the staff members broke into our room. We...

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Helpful?
2Thank Christina M
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Puerto Vallarta. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We extend an honest apology to you for the unpleasant situation occurred during your stay. We...

Naperville Il
Reviewed 2 weeks ago

This was our first trip to Puerto Vallarta. Our stay was from February 10-21 and it was the best vacation ever. We ate at the hotel every day and never, ever got sick or saw others get sick. The rooms are very large with beautiful ocean views and housekeeping does the best job we have ever seen. The food is...

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3Thank JeanAnneW
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Puerto Vallarta. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is...

Canada
Reviewed 3 weeks ago

I'll start by saying that the newly renovated Park Royal has become a nice facility the room we were given was nicely appointed and the ocean front location and balconies are very nice. While more work is ongoing the end result I'm sure will be nice. That said there is a problem here that the hotel is not addressing seriously...sick...

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2Thank 482fredb
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your stay at Park Royal Puerto Vallarta. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We extend an honest apology to you for the unpleasant situation occurred during your stay. It is important to share with you, that we perform the corresponding bacteorological exams and of...

Reviewed 3 weeks ago

Fantastic beach, very friendly and helpful people , the beer was served with absolute best or perfect temperature, The bus stops right in front which makes it convenient to travel to PV. The food was very good with many choices.

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Helpful?
Thank Wolfgang P
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Puerto Vallarta. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Park Royal Puerto Vallarta

Address: Carretera Barra de Navidad KM 8.5, Puerto Vallarta 48390, Mexico (Formerly BEST WESTERN PLUS Suites Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $162 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Puerto Vallarta 3.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz and Despegar.com so you can book your Park Royal Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#34 Spa Hotel in Puerto Vallarta
#54 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Vallarta staff and other travellers.
67 questions
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Questions? Get answers from Park Royal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view room was great, 4th floor had some wi-fi”
 of 5 bubbles Christopherox, 22 Mar 2017 | Read review
“Make sure you secure a renovated room. I think they are all done on floor 9 but not sure where else.”
 of 5 bubbles BabyGoats, 14 Mar 2017 | Read review
“Higher floors have the best sunset views and are renovated.”
 of 5 bubbles JeanAnneW, 5 Mar 2017 | Read review
“Top flor are best”
 of 5 bubbles , 3 Mar 2017 | Read review
“Good luck!”
 of 5 bubbles kjdavis1, 22 Feb 2017 | Read review
5 of 5