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Beautiful room overlooking ocean. Great food in hotel restaurants. Staff was very pleasant and helpful. Plenty of activities all day long. Money exchange on premises. The Consierges were very helpful. There are no ovens in the room just 2 burners and a small fridge. There...More
Thank Cheryl O
Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded 22 November 2017
Thank you so much for choosing The Mayan Palace Puerto Vallarta for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was very helpful, as this is what we strive for every day....More
Service overall was good. After a couple of issues with room service and a restaurant visit, we made a Manager aware and he was great and compensated us with a free buffet. It was well handled and we appreciated it.
The food was good (love...More
Location: WE were close to the marina and other attractions. It was a short cab ride to the romantic zona and to Vidanta Nuevo.
Staff-The staff was amazing. We lost our bags for two days. The hotel was on the phone with the airport...More
We were not notified that the property is currently under construction until we checked in. They work 6 days a week with jack hammer, starting at 9 to about 6, pretty much all day. If we had been aware, we would have stayed at their...More
1 Thank holomakani
Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 18 November 2017
Thank you for taking the time to provide us your feedback about your recent stay with us.
We deeply regret that you were not informed about the maintenance please accept our sincere apology for this inconvenience. We understand your frustration, and we will...More
Mayan Palace at the Marina in Puerto Vallarta is one of our favorites, because it combines the best of everything! Clean, beautiful rooms; only a few steps to the gym, pool, beach and bay; reasonably priced restaurants and drinks, with Happy Hours several times a...More
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Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded 11 November 2017
We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.
We look forward to welcoming you back and continue making your stays memorable!...More