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Puerto de Luna Pet Friendly and Family Suites

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Puerto de Luna Pet Friendly and Family Suites
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165 Reviews from our TripAdvisor Community

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There are newer reviews for Puerto de Luna Pet Friendly and Family Suites
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Showing 74: English reviews
Pittsburgh, Pennsylvania
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 February 2016

This hotel was extremely welcoming. The rooms, though they could use a little TLC, are spotless. The staff was friendly and everyone spoke very good english. The grounds and pool are simply beautiful. Our belongings in the room were completely safe. We would definitely stay here again, although the beach is not close. There is a beach across the street,... More 

Helpful?
Thank geri9595
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear geri9595, We appreciate your comments and taking the time to post them. It was our pleasure to have you with us during your trip to Puerto Vallarta. It is important for us to know you enjoyed our facilities and found them suitable to your travel needs. Thank you for your preference and we hope to have you again in... More 

Keremeos, Canada
Level Contributor
193 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 21 January 2016

We waited for over an hour for the owner to phone back to confirm our rate with front office staff, he never did communicate with staff, and every time I asked at the desk, they said they knew about it, and then gave me a higher rate quote than our first quote. Either very rude, or stupid. Take your pick,... More 

Helpful?
2 Thank captainronanejo69
Puerto D, Director Comercial at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear guest. We are sorry for the bad experience you had at the check-in. All our confirmations and rates are sent in writing or are posted on the hotel front desk, but we will investigate what happened to your booking and lack of care provided. In other hand, we appreciate your good comments about our rooms and gardens. Any additional... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 January 2016

A very friendly and lovely staff here. The junior suite we had was great, roomy, with high ceilings, lots of light and overhead fans. The bus to downtown is just across the street but there are many places for breakfast within walking distance, as well as a large mall nearby with groceries and a department store. This is the second... More 

Helpful?
5 Thank mfuel
Napa, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 December 2015

The purpose of my stay was to have a a place to spend one night in PV with my dog and not have issues. First off I appreciate that this place exists. People travel with dogs and the fact that we had a place to stay with really nice grounds was great. However, management is useless lost my reservation after... More 

Helpful?
3 Thank Leeemur
New York City, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 October 2015

I stayed in the hotel a few nights and then rented an apartment for 30 days. #520 I regretted my decision to rent for 30 days. It cost me thousands of dollars in lost business due to their dismal internet and bad management. PROS: * Large pool. * Doggie play area that is immaculately kept and large. * A pony.... More 

Helpful?
5 Thank dailymarauder
Fairfax, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2015

Please don't book this hotel, very old, not elevators, not security, we stay for 15 minutes and checking out . The hotel was under reparations, not bar at the swimming poll, not towels at the pool area, very strong mildew, a/c very noise.

Helpful?
4 Thank Raquel L
Guadalajara, Mexico
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 April 2015

This hotel was booked as a surprise hote with Hotwire. First than all, and from my experience, let me tell you that Hotwire stars rate hotels are highly overvalue! If you see an hotel rated 3 stars in hotwire that means 1.5 stars overall. (i learned this after all ocassions booking with them) About the hotel...is average, we paid about... More 

Helpful?
3 Thank TravellingDonkey
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2015

First off let me say that when i booked with hotwire we locked in on a suite with a kitchen , when we got there they said we were booked for a standard room we had to pay an additional 100 dollars to get a room with a kitchen and a hotplate smh, the room also had 2 beds which... More 

Helpful?
2 Thank tripsnoluggage
Puerto D, Director Comercial at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Thanks for letting us know about these details, they help us to improve our service. We are proud of our employers and their charisma and kindness. Thanks again, have a nice day. More 

Ramsey, Minnesota
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 February 2015

We booked this room because we wanted to stay 1 extra night in Puerto Vallarta. We got to the hotel about 1 hour before check in and had to wait. Finally got to our room, building 5, room 519, 3rd floor no elevator. IT WAS NOT A SUITE. A king size bed that was like sleeping on a cement pad,... More 

Helpful?
3 Thank minnesotagirl64
Puerto D, Director Comercial at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Thanks for letting us know about these details, they help us to improve our service, we’re gonna try our best to solve them and can offer you a better experience and service. Have a nice day. More 

Mexico City, Mexico
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 January 2015

I stayed at this hotel about 4 years ago, and this time again I chose again. it is a good option very close to the the airport an downtown, have a beautiful gardens, very close to the markets, and the beach. The rooms are fine but need a little maintenance my TV only have sound but no image haahaha, after... More 

Helpful?
1 Thank geraldyn m
Puerto D, Director Comercial at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Thanks for letting us know about your time in Puerto de Luna. We are proud of our garden areas. We want to let you know that we are remodeling Puerto de Luna and working every day to keep these details that made you like it. We try our best to give you an excellent service with every employer in this... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Be welcomed to the lovely Puerto de Luna All Suites Hotel in Puerto Vallarta, Mexico! At this family friendly four-star hotel, our bet is that clean beds, delicious breakfasts and the surrounding cuteness will maximize all of our guests' joy of living this Mexican paradise. ... more   less 

Additional Information about Puerto de Luna Pet Friendly and Family Suites

Address: Blvd. Francisco Medina Ascencio No. 2500, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $54 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto de Luna Pet Friendly and Family Suites 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Puerto De Luna All Hotel Puerto Vallarta
Puerto De Luna Hotel
Puerto De Luna Vallarta
Hotel Style:
#10 Best Value Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Puerto de Luna Pet Friendly and Family Suites staff and other travellers.
5 questions
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Chicago IL
Victoria, Canada
10 months ago

See all questions (5)

Questions? Get answers from Puerto de Luna Pet Friendly and Family Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms have patio to pool. No lift to higher floors.”
 of 5 bubbles dogtags40, 27 Nov 2016 | Read review
“Las habitaciones enfrente de la alberca son muy amplias.”
 of 5 bubbles TeslaDiaz, 23 Nov 2016 | Read review
“Look at the details. If it you are looking for a room with a kitchen or not”
 of 5 bubbles EnriqueA25, 2 Aug 2016 | Read review
“Very comfortable...nice Mexican rustic decor.... Missing a blowdryer and a microwave... Other than that it was excellent.”
 of 5 bubbles rebeccav501, 24 Jul 2016 | Read review
“no elevators”
 of 5 bubbles aatpct, 11 Jun 2016 | Read review
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