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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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1,110 Reviews from our TripAdvisor Community

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There are newer reviews for Sunscape Puerto Vallarta Resort & Spa
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Elliot Lake, Canada
Reviewed 1 week ago via mobile

My boyfriend and I just got back from PV, Mexico. It was amazing !!! So beautiful, the staff are so nice and the food was great. We spent time at the resort and on excursions. We did the private romantic dinner at the resort which was probably the best experience we've ever had. We had Juan as our waiter who...

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4Thank alannahcooper
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Miss. Alanah Cooper Thank you for your comments, we are very happy that you had a such a great time and enjoy every activity inside and outside the resort. We will share your comments with Juan he is one of the best at romantic dinners. We will be ready to having you again any time. Best regards Alexia Jacohinde...

Reviewed 1 week ago

Original room was not very inviting. Staff were ready with an upgrade at a cost. Staff in the restaurants were usually attentive, even if they sometimes messed up orders. However room amenities had to be hunted down, such as towels and even glasses. Although it is an older hotel, it is not up to the Sunscape standards.

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2Thank Trudy A
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Trudy Thank you for staying in Sunscape Puerto Vallarta and taking time to share your comments about your experience.    All management and staff are working every day to reach quality standards, we know Sunscape has a well known brand, we are sorry we didn't accomplish your expectations and we hope you give the opportunity to it in a...

Aitkin, Minnesota
Reviewed 1 week ago

We were so amazed at all the entertainment/activities always going on. Very friendly staff. Get up early to get your chairs at the pool. They have a no saved chairs policy which we liked. Many people tried to save chairs about 7 and then they would show back up around 10 or later and wonder what happened to their chairs...

Review collected in partnership with this hotel
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3Thank pnrcummings
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we are so pleased that you had a great time for your vacations in our resort Sunscape Puerto Vallarta. we would like to thank you with all your comments that are very important for us ,they will help to improve our services.sorry about the inconveniences that you had at the beginning with your room, but after the change...

Los Angeles, California
Reviewed 1 week ago via mobile

My boyfriend and I both got 50 minute Swedish massages. Sharon and Leticia were amazing! I felt so relaxed and peaceful. She used oils that smelled amazing and the location is beautiful! Definitely recommend getting a massage here.

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3Thank jessgrossfeld
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, ohhh we are so proud that you had a great time in our resort Sunscape Puerto Vallarta. yes our massages are very relaxing and sharon and leticia are very honored that you named them. we hope to see you soon again here thank you for your comments best regards

Sioux City, Iowa, USA
Reviewed 1 week ago

We had a great experience staying at Sunscape. We are Royal Holiday members and our experience with Royal Holiday people was not great but honestly it was what we expected. The resort staff were very friendly and helpful. We would stay here again if circumstances worked out for us. It is a great central location, a close taxi ride to...

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3Thank Dan V
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, thank you for your comments they always are very important for us, we are so please that you had a great time in our resort Sunscape Puerto Vallarta. we always are doing our best so our guest have some sunsational vacations. we hope to see you again best regards

Saginaw, Michigan
Reviewed 1 week ago

This was our first time to Puerto Vallarta and were pleasantly surprised at the beauty of the region. We stayed in a sun club jr suite room on the 17th floor and the view was breathtaking from our balcony. Our room was updated recently and was very clean. The service from housekeeping and the bar service was great. The waiters...

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1Thank esberton
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest , whooo we are very proud that you had a great time with us, yes vallarta is such an incredible place to stay. we would like to thank you for your comments they always are very helpful for us , to improve our services . we will always honored if you decide to visit us again. best regards

Minnesota
Reviewed 1 week ago

My review is good and bad. Bad: First of all, I emailed and requested a room higher up (6th to 8th floor with a great view) to surprise my husband as we were celebrating our anniversary. I was told they would put this by my name so the front desk would know when we got there. I was very excited....

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3Thank Niti2426
Ware, United Kingdom
Reviewed 1 week ago

Located in Banderas Bay, on a very good beach, the Sunscape is, if you look from all angles, a jaded old Holiday Inn with a fresh coat of paint in a good location. However. The jaded bits are mainly hidden, and not going to be something that detracts from your holiday, as it's mainly swathes of broken roof tiles, slightly...

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2Thank John T
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear John T. In name of Sunscape´s team, we thank you for selecting us for your holidays and taking the time to write a review.It is a great pleasure to read that you had a great experience, and we assure you , we will follow up your recommendations regarding storage in the rooms, and Maintenance details. We also appreciate your...

Victoria, BC
Reviewed 1 week ago

Had the best time for our week at Sunscape! Beautiful spacious rooms, lovely pool, delicious food. Highlight was the wonderful staff!! Francisco was so attentive, cheerful and kind while working around the pool. Will never forget him!! Also appreciated Herberto and his kind but stern way of keeping an eye out on guests at the pool and on the beach....

Review collected in partnership with this hotel
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3Thank Carolyn H
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

ohhhh dear guest, we are so happy that you had a great time with us in Puerto Vallarta Sunscape. all the staff members that you named are very honored about that. we can't wait to see you again , you'll be very welcome. best regards

Morrisonville, Illinois
Reviewed 1 week ago

Seascape is a great place to vacation. The staff was exceptionally professional, the resort was exceptionally clean, food was delicious, rooms were very nice. Everyday, all day long, there was some sort of activities. I would highly recommend this resort and I will definitely be back!!!

Review collected in partnership with this hotel
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1Thank grundysv
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we are so proud that you have a great time here in vallarta in our resort Sunscape. thanks for your comments they are always very important for us. we can't wait to see you again, have a nice day best regards

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $196 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#31 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
309 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front”
 of 5 bubbles jonplayers, 24 Mar 2017 | Read review
“Get room on the highest floor possible. Better view, and less noise from below.”
 of 5 bubbles BrianJ590, 23 Mar 2017 | Read review
“Get a pool/bay view. Higher up the better. Our photos are the 8th floor”
 of 5 bubbles tealchristine2712, 23 Mar 2017 | Read review
“choose a room on the pool side- higher up for a better view”
 of 5 bubbles P168ODlisaa, 22 Mar 2017 | Read review
“Ocean view is best”
 of 5 bubbles tracyb59, 22 Mar 2017 | Read review
5 of 5