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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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1,229 Reviews from our TripAdvisor Community

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Showing 823: English reviews
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New York City, New York
Reviewed yesterday NEWvia mobile

Nice hotel. Room was adequate for myself and two young adults children. Our balcony view was spectacular and we had sweeping view of the ocean and the pool. The staff was extremely helpful. Great excursions of downtown, the mountains and natural habitat. Close and walking distance to downtown Puerto Vallarta.

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1Thank Margaret S
Nanaimo, BC
Reviewed 2 days ago NEWvia mobile

Although this resort is listed as a 3.5 star, the staff make it a 5 star experience and if you upgrade to Sunclub. The staff are all so incredibly friendly and attentive. We found the service from all levels to be extremely good. When you check in they greet you saying "Welcome home" and they mean it! We like to...

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2Thank MTBmikeNanaimo
Reviewed 4 days ago NEW

Wonderful vacation with my daughter. The hotel itself is nice...a bit worn but clean. The staff and service are amazing. Lalo and Christian as well as the rest of the entertainment crew keep activities going around the pool area, but are respectful if you'd rather just watch. Susi, Sandra, Miguel, Gustavo, Adan and Ernesto are several of the staff that...

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2Thank Sandy V
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Sandy, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa as your preferred holiday destination, and providing us with your excellent review. We appreciate your comments and are delighted to hear you and your daughter had a wonderful stay. It makes us very happy to read that you enjoyed our activities, friendly staff and food area. Thank you...

Vernon
Reviewed 4 days ago NEW

The meals were execellent the service was excellent . The only complaint we had that during our second week there was a group that set up on the beach area and played loud mpounding music until 11:00 PM to the ppoint we were unable to sit on our balcony and it was even difficult to listen to the TV in...

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2Thank L8473PNlynnw
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, Thank you for staying at Sunscape Puerto Vallarta Resort & Spa in your recent visit to Puerto Vallarta. We are awed to read that you received a great service and enjoyed of our delicious food during your stay. We feel sorry to read that you were disturbed for an external situation and we thank you for letting us...

Bakersfield, California
Reviewed 6 days ago NEW

Very clean, very attentive staff! Enjoyed our stay here! Food/restaurants could improve menu but overall ok, Rooms are kinda dated but comfortable, would of liked to see more selection of food in the cafe that stayed open 24hrs, they only had coffee n cookies, since all other restaurants closed by 10-11. Spa was out of service, which was a dissapointment,...

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1Thank mariarH10EJ
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Maria, Thank you very much for staying with us and taking the time to post your review. It was a pleasure to host you, and we are glad to hear that you loved the excellent service from our staff! We thank you for letting us know the areas where we can improve and you can be assured that we...

Clairmont, Canada
Reviewed 6 days ago NEW

The staff is what makes this hotel. The rooms are little outdated and the doors slam shut which could be fixed, but overall very clean and very polite staff food was good not exceptional but good...the main bar was the highlight for us the staff was phenomenal and a lot of fun shout out to Tania, Marisol, Manvel and the...

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4Thank leonhanson78
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Leon, Thank you for choosing us and for your kind review! It was a pleasure to host you, and we are happy to confirm that you were satisfied with our minibar , food, and friendly staff. At the same time, we appreciate your observations regarding our areas of opportunity, as we are always in the best disposition to improve,...

Haywards Heath, United Kingdom
Reviewed 6 days ago NEW

The rooms there are bit old. But it is all negative from my experience. The hotel services are very good, and if is there any issue, the hotel staff sorting it out immediately. All the people working there are very friendly and hard working to make you satisfied during your holiday. Location of the resort is absolutely fantastic, with a...

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1Thank lubomir_kapanik
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa for your recent family vacation and providing us with your review. We are pleased to hear that you all had a great experience, and were satisfied with our quick service, friendly staff and great location. We are thankful for giving us the opportunity to host you and we...

Chicago, Illinois
Reviewed 6 days ago NEW

A wonderful place, food and staff. I highly recommend it to my friends and family alike. The location was great, the weather, too. Great shopping areas and products. The service was excellent and the food was delicious. The staff was very courteous, respectful and helpful overall.

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1Thank benderpm19
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear benderpm19, We want to thank you for giving us your comments regarding your stay at Sunscape Puerto Vallarta Resort & Spa. We feel proud to read your exceptional review and to know that you enjoyed of an unparalleled service, location and food. We would be immensely happy to host you again in your home away from home in Puerto...

Vancouver
Reviewed 1 week ago

The staff were so nice the whole trip, happy to accommodate any request. The hotel is great value, modern amenities in the room and the pool and beach were great. Food was excellent, even for a vegetarian

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2Thank mikeedwards298
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Mike, We are delighted to read your lovely review! It makes so happy to read that you received an outstanding service from our friendly staff and that you had an enjoyable stay in every area. It was such an honor to serve you and can't wait to welcome you back to your home away from home in paradise in...

Lawrenceville
Reviewed 1 week ago

Love the facility. Pool was great. Drinks were awesome. Breakfast buffet was done perfectly. Italian restaurant had top notch service and food. Massages were extremely relaxing. Pool side grill was probably the biggest delight. Would definitely do it again!!!

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1Thank dawndillard11
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear dawndillard11, Thank you for kindly taking the time to review us. It was so nice to read how much you enjoyed our pool, dazzling drinks and food options. Thank you so much for your candid words, very much looking forward to welcome you back in the near future! Alexia Jacohinde Econcierge and social media manager. econcierge.sunpv@sunscaperesorts.com Puerto Vallarta, México.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $200 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotwire, Travelocity, Priceline, Despegar.com, Hotels.com, Cheap Tickets, getaroom.com and TripOnline SA so you can book your Sunscape Puerto Vallarta Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#31 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
336 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the west side if you want a view of the mountains.”
633sandyv, 20 Apr 2017 | Read review
“Check the pipes in showers and sinks. Not draining properly.”
dawndillard11, 17 Apr 2017 | Read review
“Pay extra and get the two story suite!”
, 17 Apr 2017 | Read review
“higher floors are quieter.”
marilynb569, 16 Apr 2017 | Read review
“Try for a suite in tower”
bernadette59, 15 Apr 2017 | Read review
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