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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort & Spa
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722 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed yesterday NEW

We were there in November with a group of 17 people to renew our vows, for a promise of a free wedding, But to get this free wedding you had to book 5 double rooms to be able to get this free pkg ( which we had 6 rooms).The free wedding so to speak ended up costing us, the free... More 

Helpful?
Thank jay-dcbc
Appleton, Wisconsin
1 review
Reviewed yesterday NEW

The service here was excellent. Alejandro, Carlos and Jose Luis were awesome in the bar areas. Francis was awesome around the pool. She was always busy moving but always took out the time to smile and chat for a minute. At the world cafe buffet restaurant we were treated like friends always from Ernesto, Mario, Miguel , Elmer Gustavo and... More 

Helpful?
Thank Brenda M
Clinton, Illinois
2 reviews
Reviewed 3 days ago NEW via mobile

This place was amazing! It is 10 minutes from the airport, we were welcomed by staff immediately with drinks. Johnathan and Eduardo were fantastic and made the place feel like home. All staff were so helpful! I couldn't have asked for a better vacation.

Helpful?
Thank shelbid1
North Saanich, Canada
1 review
Reviewed 3 days ago NEW

We arrived on a Sun. when there were a lot of locals staying the week-end, but during the week there were less people and children. I then thoroughly enjoyed my stay - had a few complaints about the room - lack of hangers, facecloths, etc. which was resolved right away.. I complained about the lack of whole oranges and bananas... More 

Helpful?
Thank elap400
Palm Springs, CA
2 reviews
Reviewed 3 days ago NEW

Please thank Mario and Luis for professionlism in food service Could not have been more attentive. So many staffers to thank from Front Desk to Activities ( Water aerboics the best) Liked the 9 PM evening highlights. All inclusive the only way to go.

Helpful?
Thank Billybama
Blair
2 reviews
Reviewed 3 days ago NEW

The staff was amazing, helpful and friendly, The concierge on our floor (7th), Miguel, was almost like our personal assistant. He went above and beyond to help us through our stay. My daughters and I went down to the buffet for our last lunch before we had to leave. Miguel Caisosto waited on us twice during our stay. He made... More 

Helpful?
Thank Tammy B
Calgary, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

We stayed here recently as the price was attractive but in hindsight we should have paid a little bit more and stayed somewhere else. The whole experience was just OK. There are several issues at this hotel. The pedestrian walkway from the hotel to the street is in poor shape, I sprain my ankle walking on the narrow walkway where... More 

Helpful?
Thank Sunny D
Red Deer, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 4 days ago NEW

Pro’s : The attitude of the staff was great. They truly made me feel like its my home away from home. We got great service from the front desk staff - Renee and Grecia. Front desk staff was very approachable and welcoming. - Location of the hotel was good, only 10 minutes from the airport.On the local bus route that... More 

Helpful?
Thank Kolla
Okotoks, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

The resort & entertainment staff are great and always very friendly. Enrique from the Baracuda bar and Bernardo from the hotel bar were definite favorites in our group. Rooms were nice but that part of the building is definitely a little run down but it's clean. Wish there were face cloths in the rooms though. This is hotel is not... More 

Helpful?
Thank Sherrie W
Winnipeg, Canada
Level Contributor
4 reviews
Reviewed 5 days ago NEW via mobile

My boyfriend and I stayed at Sunscape for a friends wedding that was being held there. The hotel was beautiful, very clean and well kept. Our room was always spotless when we came back for the day so it was a very refreshing feeling. The food was very good and flavourful and we loved the Tiki Taco Restaurant! The wedding... More 

Helpful?
Thank ashleylyons

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $202 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
190 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 8th floor out of 9 and it was great!”
 of 5 bubbles elap400, 1 Dec 2016 | Read review
“Nice looking over pool to Ocean.”
 of 5 bubbles Billybama, 1 Dec 2016 | Read review
“Ask for a high floor, noise is an issue on the lower floors. The walls are thin.”
 of 5 bubbles Kolla, 30 Nov 2016 | Read review
“Most rooms have a pool and/or ocean view. Loved the top floor facing west.”
 of 5 bubbles cmcginn2016, 28 Nov 2016 | Read review
“Our lower rate room was excellent. It had a nice balcony or view of the ocean.”
 of 5 bubbles robg211, 27 Nov 2016 | Read review
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