We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sunscape Puerto Vallarta Resort & Spa

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort & Spa
Panoramas (21)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,235 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 827: English reviews
Start your review of Sunscape Puerto Vallarta Resort & Spa
 Click to rate
Grand Junction, Colorado
Reviewed 2 days ago NEWvia mobile

Went to Puerto Vallarta with sister and nieces for 70th birthday, short visit but great time. Sunscape, all inclusive, had 5 places to eat, but one took reservations, and orders off menu, not buffet. We ate there twice. Francisco was our head waiter, and the other waiters were cheerful, positive, and eager to please. They were great. I had wanted...

 Report
Helpful?
Thank 970beenthere
Mpls.
Reviewed 3 days ago NEW

This all inclusive resort was formerly a Holiday Inn so the facility was reasonably priced and enjoyable. The food at buffets was good and there were options to order from a menu as well. The waiters were very friendly and aimed to please. The house wine was marginal. We were able to order a bottle of wine we enjoyed but...

 Report
Helpful?
Thank Shelltravel2
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Shelltravel2, Thank you for sharing your Sunscape Puerto Vallarta experience with us! We are gratified to read that you had a comfortable stay and enjoyed our food, specially our Italian restaurant, friendly service and relaxing beach. It is truly our priority to make our guest feel like family. We appreciate your detailed feedback, and look forward to welcoming you...

Reviewed 3 days ago NEW

Visited 4/15-4/22 We really enjoyed PVR & the resort. Weather was PERFECT 80-85 everyday full sun (no rain). It’s true the resort is older and nothing fancy but it was lots of fun & clean. They did an awesome job decorating for Easter & had a bunny for the kids also set up an egg hunt. Even brought ponies for...

 Report
Helpful?
Thank Teresa L
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Teresa, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. We are so happy to read that you truly enjoyed your stay and were delighted with our...

Edmonton, Canada
Reviewed 4 days ago NEW

Very delayed review! We had travelled here just after it had switched from Holiday Inn to Sunscape. We were worried with the reviews and went with no expectations. And to be honest thats the best way to do it! We were a group of 7 and had a blast for our first times in Mexico! Rooms were dated and food...

 Report
Helpful?
Thank Sean M
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Sean, Thank you for sharing your thoughts and impressions on your stay with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have...

Lethbridge, Canada
Reviewed 5 days ago NEW

We upgraded to sunclub and got lured into visiting this presentation. It was a timeshare and the people trying to sell it to us were very pushy and wouldn't let us leave for over 3 hours. We got vouchers for free tours for sitting thru this ordeal but I wouldn't recommend it to anybody. Our room was nice, the honeymoon...

 Report
Helpful?
1Thank missjamiepopp
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your feedback with us. It is very important for us to receive our guests comments since they are extremely helpful for our daily improvement. We beg you a pardon if at any moment you didn't enjoy your hard earned vacation and we feel very sorry for falling short on your expectations. We apologize for...

New York City, New York
Reviewed 6 days ago NEWvia mobile

Nice hotel. Room was adequate for myself and two young adults children. Our balcony view was spectacular and we had sweeping view of the ocean and the pool. The staff was extremely helpful. Great excursions of downtown, the mountains and natural habitat. Close and walking distance to downtown Puerto Vallarta.

 Report
Helpful?
Thank Margaret S
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Margaret, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Vallarta Resort & Spa. We were delighted that you’ve enjoyed your spectacular view and attentive service from our staff. It is amazing to read that our guests also had the opportunity to know our beautiful city....

Nanaimo, BC
Reviewed 1 week ago NEWvia mobile

Although this resort is listed as a 3.5 star, the staff make it a 5 star experience and if you upgrade to Sunclub. The staff are all so incredibly friendly and attentive. We found the service from all levels to be extremely good. When you check in they greet you saying "Welcome home" and they mean it! We like to...

 Report
Helpful?
2Thank MTBmikeNanaimo
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Mike, We highly appreciate you taking of your time to share your kind review regarding your recent vacation. We can’t ask for more when reading such a positive feedback. It is so rewarding to read the unforgettable experiences our guests had with us and we thank you for giving us the opportunity to delight you with our unique service....

Reviewed 1 week ago

Wonderful vacation with my daughter. The hotel itself is nice...a bit worn but clean. The staff and service are amazing. Lalo and Christian as well as the rest of the entertainment crew keep activities going around the pool area, but are respectful if you'd rather just watch. Susi, Sandra, Miguel, Gustavo, Adan and Ernesto are several of the staff that...

 Report
Helpful?
1Thank Sandy V
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Sandy, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa as your preferred holiday destination, and providing us with your excellent review. We appreciate your comments and are delighted to hear you and your daughter had a wonderful stay. It makes us very happy to read that you enjoyed our activities, friendly staff and food area. Thank you...

Vernon
Reviewed 1 week ago

The meals were execellent the service was excellent . The only complaint we had that during our second week there was a group that set up on the beach area and played loud mpounding music until 11:00 PM to the ppoint we were unable to sit on our balcony and it was even difficult to listen to the TV in...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank L8473PNlynnw
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, Thank you for staying at Sunscape Puerto Vallarta Resort & Spa in your recent visit to Puerto Vallarta. We are awed to read that you received a great service and enjoyed of our delicious food during your stay. We feel sorry to read that you were disturbed for an external situation and we thank you for letting us...

Bakersfield, California
Reviewed 1 week ago

Very clean, very attentive staff! Enjoyed our stay here! Food/restaurants could improve menu but overall ok, Rooms are kinda dated but comfortable, would of liked to see more selection of food in the cafe that stayed open 24hrs, they only had coffee n cookies, since all other restaurants closed by 10-11. Spa was out of service, which was a dissapointment,...

Review collected in partnership with this hotel
 Report
Helpful?
Thank mariarH10EJ
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Maria, Thank you very much for staying with us and taking the time to post your review. It was a pleasure to host you, and we are glad to hear that you loved the excellent service from our staff! We thank you for letting us know the areas where we can improve and you can be assured that we...

1,281 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (922)
Viewed
Dining (103)
Viewed
Room/Suite (53)
Viewed
Pool/Beach Area (153)
Viewed
View from Room (83)
Viewed
Hotel & Grounds (130)
Viewed
Bathroom (10)
Viewed
Family/Play Areas (10)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (379)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (347)
Viewed
Amenities (28)
Viewed
Beach (29)
Viewed
Children's Pool (4)
Viewed
King Room (39)
Viewed
Partial Sea View Double Room (25)
Viewed
Partial Sea View King Room (30)
Viewed
Pool (38)
Viewed
Dining (91)
Viewed
The Hotel (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Room/Suite (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Vallarta
4.6 km away
Los Arcos Suites
Los Arcos Suites
#25 of 126 in Puerto Vallarta
490 reviews
0.7 km away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#34 of 126 in Puerto Vallarta
2,454 reviews
12.8 km away
ClubHotel RIU Jalisco
ClubHotel RIU Jalisco
#20 of 27 in Nuevo Vallarta
4,326 reviews
Show Prices
Show Prices
Show Prices
10.2 km away
Dreams Villamagna Nuevo Vallarta
Dreams Villamagna Nuevo Vallarta
#8 of 27 in Nuevo Vallarta
4,425 reviews
8.4 km away
Occidental Nuevo Vallarta
Occidental Nuevo Vallarta
#13 of 27 in Nuevo Vallarta
2,733 reviews
1.4 km away
Now Amber Puerto Vallarta
Now Amber Puerto Vallarta
#17 of 126 in Puerto Vallarta
2,696 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $199 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotwire, Travelocity, Hotels.com, Priceline, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sunscape Puerto Vallarta Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#31 On the Beach Hotel in Puerto Vallarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
337 questions
Ask a question

See all questions (337)

Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to have a better ocean/bay view”
776teresal, 26 Apr 2017 | Read review
“Ask for a room on the west side if you want a view of the mountains.”
633sandyv, 20 Apr 2017 | Read review
“Check the pipes in showers and sinks. Not draining properly.”
dawndillard11, 17 Apr 2017 | Read review
“Pay extra and get the two story suite!”
, 17 Apr 2017 | Read review
“higher floors are quieter.”
marilynb569, 16 Apr 2017 | Read review
5 of 5