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Westin Resort & Spa Puerto Vallarta

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Westin Resort & Spa Puerto Vallarta
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1,679 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Resort & Spa Puerto Vallarta
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Showing 1,417: English reviews
Memphis, Tennessee
Reviewed 17 January 2013

I booked a reservation for my wife and our honeymoon over American Express SPG reservations I made very clear to say it was our honeymoon. Even got a congratulation from the representative. I booked all inclusive ocean view room. When we arrived at the hotel after a 7 hour flight the front desk told me it was booked for one...

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Helpful?
4Thank Aaron L
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest First of all, I apologize for responding until today. I am very sorry to learn about your experience in our hotel and please accept our apologies, I understand how you felt and how important was this special moment for you. Your feedback will help us to get better and definitely we will work on it; we hope to...

Sydney, Australia
Reviewed 16 January 2013

I have again returned to the Westin Resort in Puerto Vallarta & was amazed how great the service was again. Those cabana's on the beachfront are a great way to unwind & enjoy the sun sand & surf. Highly recommended & great place to relax & chill out. Thanks Westin & I will be back again soon.

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Helpful?
Thank Andrew S
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest Thank you for staying with us at the Westin Resort & Spa Puerto Vallarta and for your loyalty towards our hotel. The Pergolas area is indeed the perfect place to relax and protect from the wind and sun; once again thank you for your kind comments regarding our staff, they will be please to hear it. Please come...

Gibsons, Canada
Reviewed 14 January 2013

Bumpy start when we got there , was back and forth to the front desk several times to fix problems ie....rooms not ready , non-working key-cards , wrong bed types , no bar key , and a shower that only ran hot or cold (no in between) . Got fed up and had front desk get me the manager ....

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Helpful?
1Thank christopher t
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest Thank you very much for providing us with the feedback of your recent stay at our hotel. We apologies for the check-in issues, however we are glad to see that Gabriela was able to help you and make the rest of the stay as enjoyable as possible. Once again thank you for the kind comments regarding our staff,...

Los Angeles, Ca
Reviewed 11 January 2013

I chose this property because I am a loyal Starwood Member. I had booked this trip months in advance on my Starwood Points and I was assured that they would take great care of me, given that it was my honeymoon and I was such a "valued" Starwood member. I booked three nights here on the last leg of my...

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Helpful?
1Thank nickyzaazaa
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest We are truly sorry about reading your check in experience; please accept an apology in behalf of our Staff and the management team. Your comments give us the opportunity to improve in those areas to give our valuable guests a complete and satisfactory stay. Your feedback is very important to improve our services and provide a memorable experience...

Watford, Herts
Reviewed 9 January 2013

Stayed here for 12 days over Xmas. The staff are terrific, a special mention for the waiter Juan in the breakfast restaurant, so obliging wit h a ready smile every morning. A real pain is guests putting out towels, even though there are signs everywhere asking guests not to do this. Managers removed them for us, if there were no...

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Helpful?
1Thank Asialover02
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest We would like to thank you for your nice comments specially regarding our staff, we will share your experience with them; Juan is very professional and service oriented person, we are very proud of him We will work on the internet issue; However, we are glad to hear reception was able to assist you. We look forward to...

Reviewed 7 January 2013

This tired and outdated hotel offers 5 star prices, for 3 star accommodations, and the worst service possible. Yes it’s high season, but is it a surprise? Can’t they staff their hotel appropriately and offer a good vale for guests’ money? Our problems started from the time we checked inn; the lobby bathrooms were so disgusting we couldn’t use them,...

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Helpful?
2Thank andreawwt
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest First of all we apologize for the hassle during your stay in our hotel; your opinion is very valuable for us, it will help us a lot to improve our facility. Definitely we will make an action plan to avoid this type of experiences to our guests and we hope to have the opportunity to have you back...

Reviewed 7 January 2013

First, let me say that the staff was simply amazing ! .....a big shout out to Patricia who was at the pool bar. A+ service from her each day. I also would be remiss if I did nt recognize Aldo for superior service in the hotel bar. This hotel is a little tired, but clean and comfortable. It is obvious...

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Helpful?
Thank Cynthia F
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest In behalf of our Staff, we thank you for posting these wonderful comments about us, in particular concerning Patricia and Aldo, who will be pleased to share your comment with them as well as our Food and Beverage staff We are glad to hear we met your expectations and we are looking forward to have you back in...

El Paso, Texas
Reviewed 6 January 2013

I just returned from Puerto Vallarta. We spent 6 days 5 nights at the Westin. The hotel is lovely, beautifully designed, wonderful staff... However, growing up I spent many holidays in Mexico at the beach and this resort lacked to essentials for me. The first is hearing the crashing of the waves from the room. Though we had an ocean...

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Helpful?
2Thank sanjiv v
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest Thank you for taking the time to write a comment and to say such lovely words about our hotel. We are sad to hear that you did not enjoy the beach and that you could not hear the sound of the waves. Our hotel’s geographical location is inside Banderas Bay, one of the most importants bay in the...

Lake County, Ohio
Reviewed 4 January 2013

We spent a relaxing week at this lovely property and enjoyed it very much. The rooms were comfortable, but nothing spectacular (although we had a beautiful view). Our room had an odd opening between the bathroom and bedroom, kind of a "window" if you will, with shutters for privacy; however, since the toilet is not in a separate enclosure, "privacy"...

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Helpful?
Thank CrankiestOne
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest Thank you for present your feedback about your recent stay with us and also for providing other readers with the details of the surrounds of our hotel, indeed the marina is a beautiful area. We are really thrilled to hear your lovely comments regarding our staff members, who will be right away informed. We are sorry to hear...

Petaluma
Reviewed 4 January 2013

Have to get this out of the way first... the Internet is simply unusable. You'll pay $20/day for the privilege of using it and it simply doesn't work. Pick the access point "Westin Guest Room". Wait several minutes. A page renders slowly. Finally the three buttons appear allowing you to click "Charge to my room". Several more minutes. Maybe you'll...

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Helpful?
Thank Fanfoot
cristina_castillo, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest On behalf of the Staff and Management at the Westin Resort & Spa Puerto Vallarta, we would like to thank you for posting a review and we want to apologize for the internet and SPG inconvenience. At this moment we are providing free Wi-Fi in our lobby area as an alternative to our guests. We do appreciate your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $161 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com and Jetsetter so you can book your Westin Resort & Spa Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#15 Spa Hotel in Puerto Vallarta
#16 Luxury Hotel in Puerto Vallarta
#18 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Westin Resort & Spa Puerto Vallarta staff and other travellers.
47 questions
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Questions? Get answers from Westin Resort & Spa Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a higher floor for better views.”
 of 5 bubbles 171randallb, 4 Jan 2017 | Read review
“Ocean View rooms on Platinum levels are the quietest and best”
 of 5 bubbles F4539LBlisag, 27 Dec 2016 | Read review
“Top Floor facing the ocean and pool!”
 of 5 bubbles chrismM9830CF, 20 Dec 2016 | Read review
“Ask for higher floor room facing pools and beach to enjoy view of the palms and sunset”
 of 5 bubbles rawmli49, 20 Dec 2016 | Read review
“All rooms have a view.”
 of 5 bubbles trevors955, 16 Dec 2016 | Read review
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