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The Westin Resort & Spa, Puerto Vallarta

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The Westin Resort & Spa, Puerto Vallarta
The Westin Resort & Spa, Puerto Vallarta
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1,725 Reviews from our TripAdvisor Community

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Showing 1,461: English reviews
Reinbeck, Iowa
Reviewed 1 week ago

From the Airport, walk past all the people inside, exit the airport to the right and find a taxi. Always ask taxi drivers how many pesos to where you are going. For us, it was 210 pesos to the Westin, which is about $11. The trip back was 65 pesos from the Westin. We found that asking for the cab...

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1Thank Clarky1966
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed Clarky1966, Thank you for your feedback we will pass your acknowledgements to Agustin and we know you had a great time and hope to see you back soon so you may continue to enjoy our activities. Be well, General Management

New York City, New York
Reviewed 1 week ago via mobile

What I loved most about this Hotel was our room with a beach front view. The view reminded us of Hawaii. We also had a hot tub on our balcony and lots of sun! We found the room so relaxing we stayed one whole day just sunning on the balcony ordering in room service which was excellent and fun. The...

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Helpful?
Thank Lizhirschi
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed Lizhirschi, Thank you for your comments and we hope to see you soon at this your home away from home. Be well, General Management

London, United Kingdom
Reviewed 1 week ago

Excellent conference facilities mixed with relation options for significant others. Excellent dining options in the nearby marina and Peurto Vallarta itself. Conveniently located next to the airport for easy access.

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Thank Brian C
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed Brian C, Thank you for your feedback and yes we are perfectly located within a 5 minute walk to the Marina, a 5 minute drive to the airport and a 20 minute drive to downtown. be well, General Management

Marina del Rey, California
Reviewed 1 week ago

The most relaxing resort with really friendly hotel workers. Actually everyone in PV is super friendly and kind. My favorite person is Pedro. He greets you when you arrive at the Westin and has great suggestions for site seeing, foods and shopping !! The hotel is on the ocean with amazing sunsets. The beach is soft clean sand and the...

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Helpful?
Thank ilananewemail
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed ilananewemail, Thank you for your feedback. We will pass your acknowledgements to Pedro whom is always happy to greet you. Be well, General Management

Reviewed 1 week ago

I had 2 great weeks at the Westin late January. The hotel is big, but rooms are not far from pool and beach. Staff is friendly. . .very good service. The only negative on the service was sometimes the room cleaner would take things out and not replace like facecloths. Not a big deal, but can be a bit annoying....

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Helpful?
Thank Robin R
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed Robin R, Thank you for your feedback and we hope to see you back son so you may continue to enjoy our activities and our beautiful sunsets. Be well, General Management

Swarthmore
Reviewed 1 week ago via mobile

I don't understand all of the rave reviews. While the staff here is (mostly - see below ) great and friendly, this place is tired and has a 70's feel. There is no privacy in the bathroom-only a screen separates the bedroom from the bathroom. The beds are hard, definitely not a usual Westin Heavenly bed. The hot tub is...

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Helpful?
1Thank rocman1954
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed rocman1954, Thank you for your feedback we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best regards, General Management

Mexico City, Mexico
Reviewed 1 week ago

Not the standard of service I have come to expect from Westin properties. For example, there is no bell service. You can expect to show yourself to your room and carry your own bags. The food provided by room service is mediocre, so we decided to order carry out from a local restaurant. This turned out to be a huge...

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Helpful?
Thank Todd B
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed Todd B, Thank you for your feedback; the comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well, General Management

denver, co
Reviewed 1 week ago

I stayed here 20 years ago when the hotel opened. It was gorgeous then and still is. We were assigned a high floor room with an expansive view of the ocean, and town in the distance. The bathroom was large and everything functioned well. The beds were comfortable yet pillows were beneath Westin quality. The pool area is lovely and...

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Thank denverroadtrip
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed denverroadtrip, Thank you for your feedback nad we are happy to know you enjoyed your stay with us and hope to see you back soon. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Be well, General Management

Edmonton, Canada
Reviewed 1 week ago

My issue begins with my reservation. I required a room for a one night stay in PVR. The "best rate" was $265USD, which I felt was a bit high. I had stayed at this resort a week prior and was charged $140usd and was overall satisfied with the resort, and wanted a good nights sleep so against my better judgement...

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Thank LoKo00
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed LoKo00, Thank you for your feedback. On behalf of the management and staff of The Westin Resort & Spa, Puerto Vallarta, I would like to offer you our most sincere apologies for the inconveniences experienced during your stay. We will follow up via e-Mail. Be well, General Management

Plano, Texas
Reviewed 2 weeks ago

The hotel is located in the marina area and conveniently close to the airport. It is close to many good restaurants and you see lots of tourists walking around in the marina. The check in process is slow but the front desk people are nice. We checked in at 1:30ish and had to wait in line for about 15 to...

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Helpful?
Thank texan92
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed texan92, Thank you for your valuable feedback. We are perfectly located within a 5 minute drive to the airport, a 5 minute walk to the Marina and a 20 minute drive to downtown. When is your next trip to Puerto Vallarta? Be well, General Management

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Resort & Spa, Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $155 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#17 Spa Hotel in Puerto Vallarta
#17 Luxury Hotel in Puerto Vallarta
#20 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa, Puerto Vallarta staff and other travellers.
51 questions
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Questions? Get answers from The Westin Resort & Spa, Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better”
 of 5 bubbles jenigiri, 22 Feb 2017 | Read review
“high floors better view”
 of 5 bubbles JanCHAV, 22 Feb 2017 | Read review
“Ask the porters (guys up front) what the cab prices are before you get into the cabs for the best deal!”
 of 5 bubbles ChicagoClay, 18 Feb 2017 | Read review
“Starwood Club level rooms are good value”
  • 11th Floor
  • 11th Floor
 of 5 bubbles sandersesq, 16 Feb 2017 | Read review
“Ask for higher floor (8 and higher)”
 of 5 bubbles Hockeytv, 15 Feb 2017 | Read review
5 of 5