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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
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1,410 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
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Showing 793: English reviews
West Vancouver, Bc
Reviewed 7 March 2015

Let me tell you of this last vacation of mine spent in a budget place. Beach Club: Not much of a beach club with only a small space at the beach. Very high buildings on one side take away ALL your morning sun. Sun will appear about 2pm and then of course it is too hot at this time of...

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2Thank OmaWestVancouver_BC
Abbotsford, Canada
Reviewed 5 March 2015

We walked into the Hacienda 7 years ago and have been going back ever since. From the front door when we arrive we are greeted Ivodeo and he hugs us and welcomes us home. Then we are looked after at the front desk by the lovely Laura and the smaller girl (can't remember her name) after they come from behind...

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Thank jin794
Alberta, Canada
Reviewed 4 March 2015

we weren't sure we had made a good decision when we first booked into this hotel, but 2 weeks later we realized that it was quite nice. food was good, service was good. could maybe have supplied 2 water bottles and replaced the light bulb outside our room bob feb13 to 27 2015

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5Thank Robert L
hacienda_hotel, Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Appreciable RobertL, thanks for making the decision to stay with us and thank you also for sharing your experience with everyone, I'm sure your aportacion help other readers to decide for our hotel, the rate that you grant us and your words encourage us and give us the strength to continue in the constant effort to make our guests enjoy...

skookumchuck
Reviewed 3 March 2015

It is an older property in need of upgrades but everything worked ok. Food in the buffet was limited compared to some places I have been, but abouv average for quality and flavour. A small resort with excellent staff. Close to the airport and Marina, 4 kms from downtown. Lots of public transport outside the main entrance. Had a good...

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3Thank DiverRob
hacienda_hotel, Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Thanks for sharing your experience with everyone, and we are pleased to know that you enjoyed our hotel, our services and Puerto Vallarta, I assure you that we are already working on the issue of renewal. Thanks once again and kind regards. Sincerely

Calgary, Canada
Reviewed 1 March 2015 via mobile

I am currently staying at the Hacienda with my fiancé and we are halfway through our visit. Being avid trip advisor users we were anxious when we read a few of the reviews leading up to our visit. I will follow up with a more detailed review however, feel that I must comment now. Based on the price we paid...

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7Thank TianaW
hacienda_hotel, Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Appreciable Tianaw, Thank you for sharing your opinion about our service, you lifted our spirits, after realizing that a dissatisfied guest placed us an unfortunate comment as he was unhappy. we are proud that you are one of the more than 99% of the guests who do enjoy and appreciate our staff and our services, this drives us and gives...

Fort Collins, Colorado
Reviewed 28 February 2015

Disgusting! Unedible food. Non english speaking employees. Rooms and pool were disgusting and falling apart. Was like a Motel 8. Bathroom smelled like sewer. Right on the highway. NOT ON THE BEACH! After being there for 1 hour we realized this place was NOTHING like what it looks like or talks about on any website. We booked through Apple Vacations...

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4Thank spanningtime2003
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Greetings, very difficult for me to read this comment you climb TRIPADVISOR when you accept yourself you were only one night and we did not have the opportunity to change your feeling, whenever we detect a dissatisfied guest, we do our best to change their feelings and so they can enjoy the holidays to the fullest, that way we have...

Alexandria, Virginia
Reviewed 22 February 2015

This is my 2nd time staying at The Hacienda and I will be coming back again. I love the location and the character of the hotel. All the employees are nice and helpful, especially Laura and Jessica at the front reception. Their smiles and helpfulness will make me come back again!

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3Thank Denise M
Lake Saint Louis, Missouri
Reviewed 22 February 2015

Rooms are sold as premium and are certainly not. Food is unsanitary, mold covers the tub and shower- it does NOT look like the pictures. This place is in need of major repair for the safety of all that stay. Staff is extremely friendly. We checked in and out in less than 24 hours. Please take warning and do not...

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9Thank Robyn K
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review
Google Translation

Saludos, lamento mucho que usted no nos diera la oportunidad de atenderle, nuestros colaboradores trataron lo posible para que usted...

Pitt Meadows, Canada
Reviewed 21 February 2015

I wanted to go on a trip on the spur of the moment and my travel agent booked me at the Hacienda Buenaventura. I arrived to great staff and a lot of great guest who I will be keeping in touch. The food and drinks were great and the staff were always there to help. Although it was not right...

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8Thank Kim L
Chicago, Illinois
Reviewed 19 February 2015

This was a great place for the price but with the affordable price other elements take a hit. The quality of the food and the drink was nothing to write home about but our group wasn't looking for top quality anyway. For the price the location is great, the beach is beautiful, and the the staff are very friendly.

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Thank David D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more   less 

Additional Information about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $121 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Buenaventura Hotel & Mexican Charm All Inclusive 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta
Hotel Style:
#13 Spa Hotel in Puerto Vallarta
#35 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive staff and other travellers.
118 questions
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Questions? Get answers from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See George the in-house vendor for the BEST prices around (seriously)”
 of 5 bubbles Canadaknows, 26 Feb 2017 | Read review
“We asked to overlook the pool and were not bothered at all my noise.”
 of 5 bubbles jlysitza, 25 Feb 2017 | Read review
“There are no elevators - if not able to do stairs, we recommend booking a room on the first floor”
 of 5 bubbles familyoncooke, 24 Feb 2017 | Read review
“For best view, ask for a pool view.”
 of 5 bubbles RonaP_13, 22 Feb 2017 | Read review
“Do not accept room 352 as I believe any other room has to be better. I liked room 112 a lot.”
 of 5 bubbles mewantsun, 19 Feb 2017 | Read review
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