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26/12/2017 27/12/2017
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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
    011 52 33 4160 5410
    Hotel website
    Lowest prices for your stay
    26/12/2017 27/12/2017
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    Lowest price we found
    USD 334*
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    Traveller (290)
    Pool & Beach (55)
    • Excellent47%
    • Very good35%
    • Average10%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “rooftop pool” (126 reviews)
    “sister hotel” (57 reviews)
    “romantic zone” (69 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Wheelchair Access
    Rooftop Terrace
    Private Balcony
    2.5 Star Hotel
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    26 Dec.27 Dec.
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (813)
    There are newer reviews for Hotel Casa Dona Susana
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    161 - 165 of 642 reviews

    Reviewed 15 August 2016

    We found this hotel to be very comfortable, clean and quiet. This hotel is part of a bigger resort, Los Arcos, so with your stay you get to enjoy the private beach of Los Arcos and also their pools. I recommend getting the all inclusive...More

    Review collected in partnership with this hotel
    1  Thank Myriam M
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 17 August 2016

    Dear myriam_mercado First of all congratulations to the newlyweds We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations. I’m so glad to know that you truly liked the facilities,...More

    Reviewed 14 August 2016

    Casa Doña Susana was very friendly and welcoming! We loved the location and value of the hotel for our honeymoon. There's no other better way to experience Puerto Vallarta. Lots of culture nearby and great food! We felt we got the best of Puerto Vallarta...More

    Review collected in partnership with this hotel
    1  Thank David C
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 16 August 2016

    It always makes me happy to read this kind of reviews about our property. I'm glad to know you and your wife enjoyed your stay. Hopefully you can comeback to celebrate yopur anniversary and enjoy another great experience in your home away from home. Sunny...More

    Reviewed 12 August 2016 via mobile

    The staff is absolutely incredible, very kind and helpful. The rooms are charming and quaint. The location is ideal in the romantic zone with optional all inclusive for only 500 pesos additional; however you are surrounded by amazing local vendors in a safe and friendly...More

    1  Thank Lauren F
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 13 August 2016

    Dear Lauren F Thank you very much for your nice comments; it is great to hear know that you enjoyed your honemoon at casa doña susana. I will make sure to let our wonderful staff know of your appreciation, and please come and stay with...More

    Reviewed 11 August 2016

    Anyone considering this hotel should also read reviews of Los Arcos and Los Arcos Suites as all are part of the same corporate entity and access to one allows access to all excepting "Adults Only" at Dona Susana. Stayed at this hotel as a way...More

    3  Thank BCBERN
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 12 August 2016

    Dear BCBERN We would like to express our most sincere gratitude for your positive comments.Everyone here in Casa doña Susana; is committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. Thanks again for your kind review, and remember...More

    Reviewed 7 August 2016

    This hotel has a wonderful location in the Romantic Zone. Its staff was friendly and professional. The room was very clean and comfortable. The balcony was spacious and equiped with comfortable seating for four or more. I would definitely recommend this hotel and return there...More

    Review collected in partnership with this hotel
    1  Thank Eric J
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 4 October 2016

    Dear Eric J Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Price range
    • USD 58 - USD 232 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Romantic Hotel in Puerto Vallarta
    • #17 On the Beach Hotel in Puerto Vallarta
    • #22 Family Hotel in Puerto Vallarta
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Accessible rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire and Travelocity so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Casa Dona Susana Hotel Puerto Vallarta ,
    • Casa Dona Susana Puerto Vallarta
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    Traveller (290)
    Pool & Beach (55)
    Room & Suite (55)
    Dining (9)
    Hotel & Grounds (176)
    Bathroom (5)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    Brian M
    30 October 2017|
    Response from lazydays77 | Reviewed this property |
    contact the hotel and ask
    27 October 2017|
    AnswerShow all 5 answers
    Response from Rachel V | Reviewed this property |
    Yea but not on the weekends we we’re always gone so we didn’t even notice it. We still enjoyed the place 🙂
    16 September 2017|
    AnswerShow all 4 answers
    Response from G D | Reviewed this property |
    Yes bottled water was provided in the fridge, in our room, at no extra cost. The hotel is in the romantics zone and located near numerous stores/shops including a XOXO store similar to a 7-11 or Circle K store.
    Room Tips
    "Rooms with balconies are nice but noisier than those inside the courtyard."
    Read review
    "Corner rooms are larger"
    Read review
    "Balcony rooms are larger with small kitchenette worth the small upgrade fee"
    Read review
    "ask for a room with a table, or facing the street, or both"
    Read review
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