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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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707 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Chatham, Canada
Reviewed 8 March 2016

Reasonably priced for its central location. Very friendly and accommodating staff and lovely rooftop pool area. However, on the downside, wi-fi was not great and did not work inside the room, only in the open courtyard. Room was air conditioned and bed extremely comfortable. However, the room was very small, had windows out of which one could not see, and...

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Helpful?
Thank 27Nana27
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear 27Nana27 Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay at casa doña susana. I will make sure to let Boni know of your appreciation, and please come and stay with us in a very near future. Sunny Regards Antonio Robles General Manager

Chicago, Illinois
Reviewed 8 March 2016

Beware of room 209....I was the last of the night to check in and got stuck with it. The next day I got moved as I was spending 7 nights there. The room had a strong mold smell and the bathroom was very very old and small. The ac temperature control was not working and I nearly froze! I noticed...

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Helpful?
Thank niffermc17
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Niffermc With great concern I learnt about the bad experience you had, please accept our most sincere apologies. Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. Immediate action will be taken to correct our flaws and prevent recurrence of actions of such a nature from happening again to...

Montgomery, Texas
Reviewed 6 March 2016

My wife and I just returned from 5 nights at this hotel. It's location is very central and it could, with a bit of work, become quite a great place to stay. The rooms are small, but we knew that. The bathroom rivals that of an older cruise ship. It is tiny. We had room 306 which had a balcony....

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Helpful?
Thank Greg_123_Etchison
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Greg_123_Etchison Thank you very much for taking the time to let us know your experience with us, off course it is never pleasant to hear that one of our guests has encountered dissatisfaction during their stay. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting of specific actions and improvements in their...

Montreal, Canada
Reviewed 29 February 2016

Always ready to help me during my stay IN PV. personal just great a hotel fantastic close to restaurant bars chops beaches will be going next year for a longer periode and reserve a suite excelente hotel as averything you like away frome home.

Review collected in partnership with this hotel
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Helpful?
Thank Michel S
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Michel S It is such a pleasure to read about your wonderful experience at our hotel. It is our goal to offer the best personalized service to all of our guests. We look forward to hosting you again soon! Sunny regards Antonio Robles General Manager

burnaby
Reviewed 28 February 2016

ok for what you pay .....close to everything... like the use of the Los Arcos beach.... waiters are anal about only wanting to sell (for higher prices) bottled drinks unless you are on the meal plan, then you get watered down alcohol and fountain drinks. a coke light cost me $3.30 when they sell for $.75 in the store... asked...

Review collected in partnership with this hotel
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Helpful?
Thank jamassam
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear jamassam Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. Immediate action will be taken to correct our flaws and prevent recurrence of actions of such a nature from happening again to any of our guests. We appreciate your giving us the opportunity to host you again on your...

Chicago
Reviewed 28 February 2016

Very nice hotel part of a group of 3 all very close by where you can use the services of all three. Great staff, well kept up as an old style local Mexican accommodation. Singular drawback the rooms are small in this particular facility.Walking distance to many and varied restaurants, I block off the beach/malecon. Excellent location in Old Town/Romantic...

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Helpful?
Thank hmbiscan
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear hmbiscan Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience We look forward to have the pleasure of host you in a very near future. Sunny regards Antonio Robles General Manager

Vancouver, Canada
Reviewed 26 February 2016

Great location in the centre of town I would highly recommend this hotel. Friendly and helpful staff, Bonifacio the chief butler, the front desk staff and my maid were great and always there to assist or answer questions. Very clean. Hotel guests are friendly too and some have been coming back to thIs hotel for years. This is my fourth...

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Helpful?
Thank Alan L
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Alan L It is our pleasure to hear about your wonderful experience you had at Casa doña Susana. Our staff will be happy to hear your kind comments. It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, comfortable accommodations and excellent food quality. Your feedback is highly welcome as...

Holliston, Massachusetts
Reviewed 19 February 2016

The front balcony rooms are the best! Middle rooms are very very small. The hotel staff is always very friendly. Having a fridge in the room is a huge benefit in being able to take advantage of buying wine and beer at the local market to have in our room at our leisure.

Review collected in partnership with this hotel
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Helpful?
Thank Susan M
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Guest Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services. Looking forward to host you again. Sunny Regards Antonio Robles General Manager

Oshkosh, Wisconsin
Reviewed 19 February 2016

There are 2 nice features of this boutique hotel in the zona romantica: it is an adults only property with a beautiful rooftop pool and lounge area (views in all directions) and it is owned by the same people as Los Arcos beach resort around the corner with access to their beach lounges, restaurant, bar, pool, etc. Unfortunately on our...

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Helpful?
Thank JuneJon
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear JuneJon We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our facilities. Sunny Regards Antonio Robles General Manager

Normal Illinois
Reviewed 18 February 2016

We loved this hotel. No children adults only. Pool on roof very quiet and secluded. Close to the beach and many restaurants near by. Staff went out of their way to help us at every turn. Boni , Elizabeth, at the front desk and Elizabeth or maid where all stand outs. We will return here again!!!!

Review collected in partnership with this hotel
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1Thank regasd
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear regasd Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Casa doña Susana. We are glad we did it this time with you. Looking forward to host you in a very near future. Antonio Robles General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $71 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#9 Best Value Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not recommended”
 of 5 bubbles Urbanbob, 21 Mar 2017 | Read review
“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
5 of 5