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29/01/2018 30/01/2018
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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
    011 52 33 4160 5410
    Hotel website
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    29/01/2018 30/01/2018
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    USD 212*
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    Traveller (290)
    Pool & Beach (55)
    • Excellent47%
    • Very good35%
    • Average10%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “roof top pool” (65 reviews)
    “sister hotel” (57 reviews)
    “romantic zone” (70 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Wheelchair Access
    Rooftop Terrace
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    29 Jan.30 Jan.
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (833)
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    141 - 145 of 659 reviews

    A TripAdvisor Member
    Reviewed 7 January 2017 via mobile

    The place is ok for the price, however, it was missing essentials like Klinex. The rooms are not very sound proof and there was construction all around the building. Pillows are hard so you might want bring your own. The plus is that you have...More

    1  Thank A TripAdvisor Member
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 30 January 2017

    Dear guest First thank you for choosing us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate your feedback and please be sure that your comments will be used to improve the quality of...More

    Reviewed 3 January 2017 via mobile

    I booked this hotel only due to the location and price, as a result I would book and stay again. The front desk staff really wanted me to like my room and showed me 3 options as their was construction going on next door. Every...More

    2  Thank Orchidmandy
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 6 January 2017

    Dear Orchidmandy I’m so glad to know that you truly liked the facilities, the delicious food at our restaurant our surroundings and the friendly service of the staff. Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single...More

    Reviewed 1 January 2017

    This is an older, quaint, well-maintained and clean hotel offering rooms at a fair price. It is located a few minutes from the Malecon where you can find anything you want in terms of food, drink, night life, etc. The hotel is also part of...More

    Review collected in partnership with this hotel
    Thank LarGlen01
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 6 January 2017

    Dear LarGlen01 First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the proper adjustments. We hope to have the...More

    Reviewed 28 December 2016

    I do not need to go into lengthy diatribes lashing the hotel... I just want to say that I did not have any hot water for half the time I stayed at this place. I consider hot water to be a very basic requirement for...More

    Thank jam236
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 29 December 2016

    Deaar jam236 With great concern I learnt about the bad experience you had, please accept our most sincere apologies. We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best experience. Sunny...More

    Reviewed 20 December 2016

    The Casa Dona Susana is a very cute hotel located right in the middle everything. It's a block off the beach, but guests who stay at the Casa Dona Susana have access to the pool and beach at Playa Los Arcos, the Dona Susana's sister...More

    Review collected in partnership with this hotel
    Thank dokjohnson
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 30 January 2017

    Dear dokjohnson First of all, I want to thank you for choosing Los Arcos suites as your vacation destination and for sharing your experience with us. We are happy to know that you had a wonderful vacation and that you enjoyed everything we have to...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Price range
    • USD 56 - USD 210 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Romantic Hotel in Puerto Vallarta
    • #17 On the Beach Hotel in Puerto Vallarta
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Priceline, Hotwire, HotelQuickly, TripOnline SA, getaroom.com and Cancelon so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Casa Dona Susana Hotel Puerto Vallarta ,
    • Casa Dona Susana Puerto Vallarta
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    Traveller (290)
    Pool & Beach (55)
    Room & Suite (55)
    Dining (9)
    Hotel & Grounds (176)
    Bathroom (5)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    Edna C
    18 December 2017|
    AnswerShow all 3 answers
    Response from M4048TKstevens | Reviewed this property |
    I’ve stayed their twice and only had a single queen bed in the room. Rooms r small but adequate for 2 people. Construction next door can b a little noisy. Wonderful location!
    Brian M
    30 October 2017|
    Response from lazydays77 | Reviewed this property |
    contact the hotel and ask
    27 October 2017|
    AnswerShow all 7 answers
    Response from John W | Reviewed this property |
    Room Tips
    "I'd ask for a suite or a quite room."
    Read review
    "get a room on the top floor if you want sunlight."
    Read review
    "Don’t stay under the pool chairs unless you get up early!"
    Read review
    "We always ask for the same room"
    Read review
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