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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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710 Reviews from our TripAdvisor Community

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Showing 569: English reviews
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Chicago, Illinois
Reviewed 2 days ago NEW

Stayed 7 nights and had a wonderful time. Only have positive things to say. The room- we had a king on the 3rd floor. It was small but very well laid out. Two nightstands, dresser, 2 benches for luggage and ample closet space. Plenty of bathroom counter space as well. The linens were quite nice and plenty of pillows and...

Thank Jessica_Scuba
Albuquerque, United States
Reviewed 2 days ago NEW

My wife and I recently stayed at Casa Susana for three weeks. We had a very clean, comfortable room with a kitchenette, and could not have had a pleasanter experience. The staff kept our room spotless, and even cleaned up all our dishes, pots and pans after we cooked. The efficient and hospitable supervisor, Bonifacio, always made sure that we...

Thank Theodore P
Pagosa Springs, Colorado
Reviewed 1 week ago via mobile

Casa Donna Susana was a wonderful experience. The only downside was all the noisy building, and construction going on around the hotel during our stay, but the staff let us look into their sister hotels to see if we wanted to move. Exceptional service! We decided to stay in the room we had because of its larger size. Breakfast was...

Thank travelsavvy2u
Kelowna, Canada
Reviewed 1 week ago

We were checked into a room with no opening windows and the smell of mold was overwhelming! I asked the front desk staff if they could move us to a room with an opening window; they said no. I asked if one of their other hotels could accommodate us; they said no. After checking 3 times over a few hours...

1Thank Urbanbob
Reviewed 1 week ago via mobile

We stayed at Hotel Casa dona Susana for 2 nights before flying home. You can't beat the location! Away from the noise and busy streets but close enough to get to the great beach, shops and restaurants - 1/2 block away! Hotel staff was very friendly and helpful. Room was very clean, but extremely tiny. Bed was very comfortable. The...

Thank Vcmischkolz
Plymouth, Minnesota
Reviewed 1 week ago via mobile

Loved this hotel and the wonderful beach. Lovely Elizabeth at the front desk was so welcoming and excellent at her job. Every morning the coffee was fresh and cookies yummy. The beach was a good size and very accommodating. So many places to eat around there and just simply relax. Relax relax relax - that was the point and that's...

Thank Pbrown2ndtime
Reviewed 2 weeks ago

Close to beach but quiet when you want! Rooftop pool was a lovely retreat and morning coffee much appreciated! Love the artistic and authentic Mexican charm of the Casa and the wonderful hosts. Thanks Elizabeth and Staff. See you next year!

Review collected in partnership with this hotel
Thank Gloria K
San Diego, California
Reviewed 2 weeks ago

Smack in the middle, you can walk everywhere in the Zona Romantica. Room was small, but very nice. Windows open to inside courtyard. If you want decent view, get balcony room. Rooftop terrace with pool.

Review collected in partnership with this hotel
Thank Michael D
Lincoln City, Oregon
Reviewed 2 weeks ago

Overall excellent service and location and friendly, helpful staff! Construction noise was a problem so hoping surrounding areas will be completed when we return. Perhaps an afternoon ice tea or water with lemon would be a nice addition. Enjoyed the pool

Review collected in partnership with this hotel
Thank elaine w
Reviewed 2 weeks ago via mobile

A member of the family friendly Los Arcos properties and sharing in the amenities, the Casa Dona Susana is a great little hotel. With an old fashioned, classically rustic feel the rooms are just spacious enough to be comfortable. Our room came with a large piazza and the roof deck pool, though smaller, makes a nice alternative to the Los...

Thank Kevin C

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $71 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#9 Best Value Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the first floor, and it was very quiet.”
 of 5 bubbles theodorep402, 27 Mar 2017 | Read review
“Not recommended”
 of 5 bubbles Urbanbob, 21 Mar 2017 | Read review
“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
5 of 5