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Hotel Hacienda Mazatlan

Traveller (27)
Room & Suite (16)
Dining (4)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Concierge
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
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Room features
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Budget
Safe
HOTEL CLASS
39Reviews
41Photos
1Q+A
1Room tip
Traveller rating
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  • 16
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  • English
It was our first Carnaval in Mazatlan, and I wanted a nice place to view the Sunday parade. I heard about Hotel Hacienda. The cost for the bracelet (which allowed for free buffet and free drinks) was about $30 (US dollars). I emailed and was contacted back about availability.
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Came here for a brief trip around the city. Upon first impression, the hotel looks really nice from the outside. Inside is where the nightmare begins. The elevator is unsafe and unstable because the doors open and close very harshly (sometimes leaving a gap), it shakes a lot,
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I'll try to be fear with this review: this is one of the most terrible hotels I may visited in my life. The rooms are old, no towels in the toilette, bugs in your bed, bad service, not wifi working correctly. To sum up, please stay away from this hotel.
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First clue: no help with the luggage, although there is no elevator for the first two floors. Bad food, bad service, no towels, noisy, no hot water, dirty room... Forget about Wi-Fi. I tried to talk with the lady at the front desk, but she was overwhelmed with complaints. She
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The location of this hotel is awesome. Wish I say the same for the hotel. I made a 5 night reservation 2+ months in advance online. When I tried checking in, I was informed there was no reservation. When I provided proof of my confirmation printout, I was told they didn't do
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mi esposa con vista al viejo mazatlan
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"Go to another hotel."
PRICE RANGE
USD 66 - USD 160 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
95
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