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Pueblo Bonito Emerald Bay

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2,674 Reviews from our TripAdvisor Community

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There are newer reviews for Pueblo Bonito Emerald Bay
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Showing 1,554: English reviews
Reviewed 2 weeks ago via mobile

The activities staff with Jesus and Lorena are so fun and make everything enjoyable! She made our birthday celebration one to remember! Everyone poolside and all the restaurants are always so great! We love coming here and usually come 2-3 times a year!

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Helpful?
Thank Griffin G
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Griffin. Thank you very much for your friendly review and being a loyal guest to Pueblo Bonito Resort. we appreciate the opportunity to host you on this important event for you, like your birthday celebration. Its a pleasure to know you found in our hotel the perfect place to enjoy and relax with the family. Hope to see you...

Saint Louis, Missouri
Reviewed 2 weeks ago

This resort is absolutely beautiful. The landscaping and property are perfection. The rooms are a bit dated, but comfortable. The only problem with the resort is that it has too few choices of where to eat and the room service offerings are really limited.

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Helpful?
1Thank Migdr
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued Guest. Thank you very much for your beautiful comments to Pueblo Bonito Resort. We are happy because you enjoyed your stay with us. as we achieved our goal of providing you a nice experience. We thank you again for your kind words to our facilities and we look forward to have the opportunity of hosting you in the...

Louisville, Kentucky, USA
Reviewed 2 weeks ago

We just spend 2 wonderful weeks at PB Emerald Bay with All Inclusive for both weeks. We never tired of the restaurants and did not feel like we "had to" eat there as the food in ALL locations was 5 star! The property is gorgeous. The weather was perfect. The Servers were PERFECT-0 . Remembering what we liked to drink...

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Helpful?
1Thank Pam B
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Pam. Thank you very much for your awesome comments to Pueblo Bonito Resorts. We feel much honored to be part of your birthday celebration and a pleasure to know you had positive experience with us. highlighted by our great service and Mexican hospitality and really appreciate to have the opportunity to welcome you and your family back with us!...

Louisville, Colorado
Reviewed 2 weeks ago

This is a beautiful location. We had a restful vacation there. The room was very nice, the services leave nothing wanting. The employees are friendly and seem to enjoy their jobs. The internet is slow and intermittent, but they are working on that. It would have been our personal preference not to have the repetitive music around the pool, but...

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Helpful?
Thank RosalieNewton
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Rosalie. Thank you very much for choosing Pueblo Bonito Resort as a place to relax, and enjoy your vacations. We appreciate your friendly comment for us, our customers are the foundation of our existence and with your excellent comment, it makes us feel that our efforts in attention and service met and exceed your expectations. We hope to see...

Naples, Florida
Reviewed 2 weeks ago

The grounds and setting are absolutely beautiful, lush with tropical foliage. The service, except around the pools where there aren't enough staff members, is impeccable -- top notch in every respect. The front desk and check-in process, compared to the Pueblo Bonito Sunset Bay in Cabo which can be a madhouse, is much more efficient. Unless you're planning to be...

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Helpful?
Thank stubenposters
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Stuben. First of all, we would like to personally thank you for taking the time to post your lovely comments about Pueblo Bonito Resort. We also appreciate your loyalty, to our properties and we are very proud to know this experience was a positive one. Your feed back not only does it offer a personal perspective to share with...

Far Hills, New Jersey
Reviewed 2 weeks ago via mobile

Best location in Mazatlan. 15 minutes out of the Golden Zone this gated and protected resort offers everything from Villas to single rooms.There are bars and restaurants on campus with access to more by a free shuttle to their in town property. On the beach but not suitable for swimming because of rocks. 3 large pools, one of them quite,...

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Helpful?
1Thank sfsjsc
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your wonderful review to Pueblo Bonito Resort. We also appreciate your loyalty to our hotel. Your feed back will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very positive one, highlighted by...

california
Reviewed 3 weeks ago

We are a group of five who came here this week. I have spent several trips to Sunset Beach and Montecristo Estates in Cabo but this was our first time here. Service is impeccable and staff so friendly. We had a major problem with over 100 bees in our room. They attempted to fix but were unable to without closing...

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1Thank CaliforniaPammy7
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Pammy. Thank you very much for your loyalty and nice review to Pueblo Bonito Resorts. At our resort, it is our aim to ensure that we provide genuine care for our guests and we take a lot of pride and commitment to deliver the level of service that is expected of us. On behalf of the staff and management...

Reviewed 3 weeks ago via mobile

Had a wonderful time with Lorena and Marcela with activities entertaining my nieces. Wonderful location and staff. Been coming for years and will continue to do so. The weather has been absolutely perfect. Highly recommended.

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Helpful?
Thank Thomas L
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Thomas. Thank you very much for your loyalty and friendly review to Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in a near...

Lafayette, California
Reviewed 3 weeks ago

My wife and I spent a relaxing and fun 7 days at this lovely resort. We had a Jr. Suite in the newest building and it was just wonderful. New, clean, and with modern features like automatic lights and plenty of power plugs and USB ports right by the bed, and daily maid service. Our unit had a kitchenette and...

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Helpful?
2Thank plochez
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your amazing review to Pueblo Bonito Resorts. We love it, when we receive reviews like yours! So complet, so nice. this will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s our pleasure to know that this experience was a very positive...

Altoona, Pennsylvania
Reviewed 3 weeks ago

Pueblo Bonito is a beautiful resort with an exclusive tour/excursion service. If one wishes to book excursions in and around Mazatlan,the resort's concierge, Martin, can arrange personally guided tours through "Private Tour Service", (fully licensed and certified) owned and operated by Jose Osuna, (phone # 011 521 669 from U.S. & Canada; cell # 044 669 139.9729). His van holds...

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1Thank Russ H
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Russ. We are happy to know you found in our resort the perfect place to spend your vacation on this your recent trip to Mazatlan, Mexico. We are proud to know you enjoyed your private tour. this tour has an extra cost and we invite you to know about our multiple options about what to do and to enjoy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $252 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
151 questions
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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The villas are beautiful.”
 of 5 bubbles Migdr, 17 Nov 2016 | Read review
“All rooms are ocean view... you can't go wrong. The far end is quieter but a good walking distance from the front lobby.”
 of 5 bubbles PamB30, 17 Nov 2016 | Read review
“The newest building (2500) offers free WiFi”
  • Junior suite with kitchenette
 of 5 bubbles plochez, 10 Nov 2016 | Read review
“Rooms on the southwest end are quieter.”
 of 5 bubbles , 7 Nov 2016 | Read review
“Many master suites do not have a balcony. South end of resort is quieter but it is a longer trip to get to the lobby.”
 of 5 bubbles I7503UHdans, 26 Oct 2016 | Read review
5 of 5
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