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Pueblo Bonito Emerald Bay

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2,722 Reviews from our TripAdvisor Community

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There are newer reviews for Pueblo Bonito Emerald Bay
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Showing 1,592: English reviews
Batavia, Illinois
Reviewed 1 week ago

In short, the facility and grounds were very nice. The pool, trees, and grass were kept up everyday. Very clean. We stayed in one of the Villa houses with nine people. The villa was nice to have with our own pool and hot tub. The pool was always clean and 90 degrees. In our last days, the pool stopped heating...

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Helpful?
3Thank DKR304
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your nice review to Pueblo Bonito Resort. Your comments show us a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. we are happy to know you found our facilities and services to...

Mesa, Arizona
Reviewed 2 weeks ago

Upgraded to master suite, 2 baths for 2 girls a must. Kitchen with stove, microwave and full fridge for groceries and leftovers, had building at far end, very quiet. Will go higher floor next time, all rooms ocean view, but tall, lush tropical foliage blocked view Usually go to Cabo, 1st time Mazatlan, loved it, can't wait to go back,...

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Helpful?
Thank BigRedAZ
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your kind review and staying with us at Pueblo Bonito Resort. We appreciate the opportunity to host you on this your birthday trip to Mazatlan. We are proud to know you had a pleasent and relaxing stay with us. all of us look forward to pamper you on your next visit. Kind...

Little Rock, Arkansas
Reviewed 2 weeks ago

If you soul is broken because of a contentious campaign season and you need a chance to regroup then this is the place. I'm going to give this place 5 stars. However, past about 3 stars everything becomes subjective. There are so many reasons why I like this place, it is kind of hard to outline. In a nutshell we...

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Helpful?
1Thank spanishchuck
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your beautiful comments to Pueblo Bonito Resort. We are happy because you enjoyed your stay in our hotel, as we achieved our goal of providing you a nice experience. We thank you again for your kind words to our facilities and we look forward to have the opportunity of hosting you in...

Plano, Texas
Reviewed 2 weeks ago

We've been in Mexico several times but this time we decided to go to see a different part of Mexico for our holiday vacation. Total of four families we spent four nights in Pueblo bonito Emerald bay in City of Mazatlan. The resort is beautiful and clean! The staff are very nice and friendly, several swimming pool and few restaurant....

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Helpful?
1Thank monameh
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Monameh. Thank you very much for your awesome review to Pueblo Bonito Resorts. We appreciate to have the opportunity to host you on your first visit to our property. We are happy because you enjoyed your stay in our hotel, as we achieved our goal of providing you a nice experience. We thank you again for your kind words...

Calgary, Alberta, Canada
Reviewed 2 weeks ago

Great pools and grounds. Must visit with the Flamingos and Peacocks. Struggled with the food and service at The Bistro restaurant. Pool food and room service are good. The free hourly shuttle service between to and from the Emerald Bonito Mazatlán is very handy to get to the Golden Zone to mix the routine up a bit. Limited Wi-Fi service.

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Helpful?
1Thank Stephen T
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Stephen. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in...

Minneapolis, Minnesota
Reviewed 2 weeks ago

This is a beautiful resort! The landscaping is simply stunning and very well maintained. Unfortunately the beach leaves something to be desired as it only has about 20 chairs (in fact many guests use the shuttle to go to the beach at the PB Mazatlan resort which is fantastic). It has terrible all-inclusive policies where there are upcharges for a...

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Helpful?
5Thank MandWS-MN
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mand. Thank you very much for your nice review to Pueblo Bonito Resorts. it was an honor to have you here with us. yours comments offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. we are glad to...

rjohnso2
Reviewed 2 weeks ago via mobile

I've stayed at Emerald bay yearly for the last ten-ish years- we have a master suite timeshare there. I love this place! Over the years some things have changed, a majority remains. Despite my acknowledgment of some "cons" below; this is by far the best hotel available in mazatlan. It is outta town a bit, but there's a free shuttle...

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Helpful?
1Thank Rachael J
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Rachael. Thank you very much for your awesome review and being such a loyal guest to Pueblo Bonito Resort. We appreciate your comments, this always allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. we are proud to know you found in our property the perfect place to enjoy...

Brewster, New York
Reviewed 3 weeks ago

It is a lovely property that isn't near anything! If you do not have a car, you are stuck in an overpriced property. They have an adults only pool, which I liked, but since they are constantly selling time-shares, there is a parade of people streaming through looking around. you are not actually ON the ocean, just views from different...

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Helpful?
1Thank Cynhoff
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Cynhoff Thank you very much for taking the time to share your feedback at Pueblo Bonito Resort. Your comments are always welcome. it show us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are very sorry that you wasn´t comfortable in our property and hope to have the opportunity...

Chapala, Mexico
Reviewed 3 weeks ago

This is a timeshare hotel and you will get the usual High Pressure sales pitch. But they call it a membership. The hotel is not on the strip so you are limited on your choices of where to eat unless you have a car, We had a car and drove into town and found some great restaurants at a 3rd...

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Helpful?
1Thank Pilgrim45900
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Pilgrim. Thank you very much for taking time and effort to share your experiences with the tripadvisor readers about your recent stay at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part...

Yakima, Washington
Reviewed 3 weeks ago

We stayed here over Thanksgiving week. I found the grounds and the building we stayed out very beautiful. The property is very well maintained and manicured. On a down side the food is very mediocre, almost cafeteria quality. The all-inclusive is not worth it unless you are a big drinker. Upon ordering a meal the wait is very long, and...

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Helpful?
Thank shelly w
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Shelly. Thank you very much for your nice review to Pueblo Bonito Resorts. Comments like yours offers a personal and positive perspective to share with others, but it also allows us an opportunity to take note of the details of where we are succeeding and what we needs improvement. We are proud to know you enjoyed our facilities and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $248 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Spa Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
169 questions
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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best accessibility for us was Bldg. 18--”
 of 5 bubbles freckkles, 12 Jan 2017 | Read review
“Ask to see the room first”
 of 5 bubbles Egidio0108, 11 Jan 2017 | Read review
“Top floors in each of the buildings provide quietest rooms.”
 of 5 bubbles Allan_and_Sharron, 10 Jan 2017 | Read review
“Ask for a view of the ocean.”
 of 5 bubbles beatrizm324, 4 Jan 2017 | Read review
“All ocean view, go higher for great view, only few patios”
 of 5 bubbles BigRedAZ, 2 Jan 2017 | Read review
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