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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,759 Reviews from our TripAdvisor Community

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Showing 1,625: English reviews
Reviewed 2 days ago NEWvia mobile

Our stay at PB emerald bay was fabulous! The food by the pool is fresh and tasty...and reasonable if you don't buy all inclusive. The amenities are top notch and personal training is an option in the gym with the outstanding Heriberto who even knows Crossfit! He is very knowledgeable and will push your workout if you let him! The...

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Helpful?
Thank Dale and Cyndi J
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Dale & Cyndi. Thank you very much for your loyalty and friendly review to Pueblo Bonito Resort. We are happy to know you spent an excellent time here with us. Our staff strives to make every experience extraordinary and we are glad that we exceeded your expectations. Hope to see you again on this your home. Kind Regards

Findlay, Ohio
Reviewed 3 days ago NEW

This is a beautifully landscaped resort. We were here for a month and our housekeeper, Ramona Escobar, did an excellent job every day keeping our room clean. All of the staff was great, smiling, and always trying to be helpful. Just tell them what you want, and they will get ur done.

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Helpful?
Thank Brenda D
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Brenda. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. we appreciate your charming words to our hotel and our staff. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and Mexican hospitality. All of us look forward to host you on your next visit.....

Reviewed 3 days ago NEW

Jose Antonio Moreno at the Bistro Restaurant is a jewel. They are so lucky to have him. He makes us feel so special each and every day when we go to the restaurant for breakfast or lunch. He is such an optimist which really sets the tone for our day.

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Helpful?
Thank 665dp
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. we are happy to know you had a nice stay with us. Jose Antonio Moreno will be very proud with your feedback. This guy always strive to provide an excellent service to all of guest. It’s a pleasure to know that this experience was...

Reviewed 3 days ago NEW

This resort is beautiful and inviting. Having stayed at Pueblo Bonito Sunset Beach we didn't think anything could be as nice but this sister resort is just as lovely. Great access to restaurants, bars etc. without needing a golf cart made this great for us. We had the penthouse units for 3 bedrooms and they were perfect for our group....

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Helpful?
Thank JeanFerenc
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Jean. Thank you very much for your preference and awesome review to Pueblo Bonito Resorts. We appreciate for taking the time to share your experience. We feel honored that you found in our hotel the perfect place to enjoy with your lovely family.. We are so excited to welcome you back again to this your home. Kind Regards.

Seabeck, Washington
Reviewed 5 days ago NEW

We travel here every year for two weeks. We feel it's our home away from home . The staff always makes us feel welcome . I have even gotten private tortilla making lessons from one of the chefs. Can't wait to go back again

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2Thank micheleghawkins
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Michelle. Thank you very much for being such a loyal guest yto Pueblo Bonito Resort. We are truly glad to have you as our guest. That you consider us your home away from home is beyond words. what a beatiful comment.!!!! We appreciate your charming words and we all look forward to your return on this your home. Kind...

Surrey, Canada
Reviewed 6 days ago NEWvia mobile

Just returned from mazatlan where we stayed at pueblo bonito emerald bay. Love this hotel, it gave us a true Mexican feel and with a sister hotel in Mazatlan we were able to explore the wonderful beach and restaurants Mazatlan has to offer

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Helpful?
Thank Maggie m
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Maggie. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your family. We are so excited to welcome you back again to this your home. Kind Regards

Bainbridge Island, Washington
Reviewed 6 days ago NEW

We have owned at Pueblo Bonito Emerald Bay for 11 years and Sunset for 10 years. We now have enough points to stay for a few months!! We have found this family of resorts to be the best timeshares we have ever experienced and I own 6 in Hawaii!! Our three favorites are Emerald Bay in Mazatlan, Sunset in Cabo...

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Helpful?
Thank Len B
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Len. Thank you very much for your loyalty and wonderful review to Pueblo Bonito Resorts. We are so happy to know you found in our resorts the perfect place to relax and enjoy your family vacations. We appreciate your charming words to our staff and hotel facilities. We are so excited to welcome you back again to this your...

Reviewed 6 days ago NEWvia mobile

Pueblo Bonito Emerald Bay is about a 20 minute pulmonia ride from the Golden Zone of other hotels, but it is worth it! We just spent 2 weeks there. Huge pools, exquisite landscape to wander, friendly and helpful staff, and great food and beverages. Our room was a presidential suite on the top floor, overlooking the main pool and the...

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1Thank Bucket2
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your preference to Pueblo Bonito Resort. we appreciate your charming words to our hotel facilities and services. We are thrilled to know that you had a wonderful experience and that you enjoyed our food and beverage service. Our team will be very proud with your feedback and we will continue improving every day...

Muskegon, Michigan, USA
Reviewed 1 week ago via mobile

Stayed for a week celebrating our 40th anniversary. Can't say enough about the attentive staff. Three different pool areas, lovely spa, decent tennis courts (hard surface). Going home relaxed and tan!

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Helpful?
Thank gailhall53
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Gail. Thank you very much for your outstanding review to Pueblo Bonito Resort. We are truly honored that you choose us for such a special and memorable occasion like your 40th anniversary. Our team will be very proud with your feedback and we will continue improving every day and creating unforgettable experience for our guests. Hope to see you...

Minnesota
Reviewed 1 week ago

Those who rate this resort with 3 plus stars, I can only assume they have not traveled much. Where to start Pool - Decent pool but there are a few issues. Prepare to get to the pool before 8:30 am to put your towel on chairs or you will never get to actually sit by the pool. You can not...

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Helpful?
Thank milleramc
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mr Miller. Thank you very much for taking the time to share your experience at Pueblo Bonito Resorts. Your feedback it’s always important for us. It offers a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We would like...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $232 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
181 questions
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Saint Paul, Minnesota
18 days ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can look out and see the ocean from floors 3 and 4.”
 of 5 bubbles 354brendad, 16 Feb 2017 | Read review
“3rd or 4th floors are the best”
 of 5 bubbles micheleghawkins, 14 Feb 2017 | Read review
“Most all the rooms have terrific views of pools, the ocean and landscaping. All are fantastic!”
 of 5 bubbles LenB125, 13 Feb 2017 | Read review
“Ensure you get a room that is close to the beach and main lobby”
 of 5 bubbles milleramc, 11 Feb 2017 | Read review
“2500 block is the newest. No view from 2511 but the higher rooms (2521. 2531 etc and above) should. Quiet and lovely.”
 of 5 bubbles BonniethequeenB, 11 Feb 2017 | Read review
5 of 5