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El Cid Castilla Beach Hotel

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GreenLeadersPlatinum level
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,161 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid Castilla Beach Hotel
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Showing 1,865: English reviews
Henderson, Nevada
Reviewed 17 February 2013

We stayed at El Cid Marina but went to restaurants at Castilla. El Alcazar was good, but lack consistencies – at times the food was great, other times I sent it back. Service was always great. Would not hesitate going back and we did. La Pergola Dinner Theater is a place to avoid – The entertainment was free so I...

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Helpful?
Thank El1Lobo
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear wolf-lobo1, Thank you for selecting El Cid Marina Beach resort for your recent vacation. We appreciate hearing that you dined at our Italian/Mediterranean restaurant, El Alcazar, on several occasions and found the service to be consistently great and that you also appreciated the entertainment at La Pergola. It is disappointing to hear that the food served at La Pergola...

Kindersley, Saskatchewan, Canada
Reviewed 16 February 2013

We went for 3 weeks to El Cid Castilla. We were met at the airport and got to our resort with no problem. We did not expect to be tricked into time share people before we got to our rooms. We were very tired, but gave them our info, and then ignored them for 3 weeks. We do not want...

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2Thank Betty F
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Betty F I want to thank you for your amazing review about our Hotel and service provided from our staff. I’m glad to read that you enjoyed the food and drinks at our restaurants La Cascada, Alcazar, Lobby bar and La Concha and we meet your expectations in all levels of service El Cid it is proud to having...

Orangeville, Canada
Reviewed 16 February 2013

We went for a 2 week vacation to El Cid Castilla Beach Hotel - our first time in Mazatlan. When we arrived we were just dropped off at the street level without porters to bring the luggage into the hotel - not so good for seniors! We liked the location, we felt safe walking the beach and the streets. The...

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Helpful?
Thank Christa G
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Christa G Thank you so much for you recent 4 stars review, I really appreciated your share your recent experience on TripAdvisor. For the I can read you could enjoyed the life in Mazatlan, walking for the safe and relaxing beaches, and our good location closed to the golden zone. I do regret we didn’t meet your expectation regards...

Calgary
Reviewed 14 February 2013

Stayed for 10 days from Jan 30th to Feb 09th, 2013. This was my 20th trip to Maz but first in 5 years...things have changed a lot with the impact of the cruise ship embargo......the streets don't have the buzz they used to but we enjoyed ourselves everywhere. And the streets are safe although dark in some spots.....even in the...

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4Thank jcrrorison
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Sir/Lady I really appreciated your nice words and your loyalty to visit Mazatlan for 20th time. I’m so proud to know that we beyond your expectations, you and your family have a wonderful stay and our friendly staff, the comfort of our rooms, amazing pools are important to make this possible. It’s true that cruses are not coming to...

St. Albert, Canada
Reviewed 12 February 2013

Just came back from our first vacations at el Cid .Great experience! Great golfing at El Cid golf course,played 13 rounds,very good service by the golf course,great caddies-Martin & Jose Luis. We had great stay,everything was very good.We experience very attentive & friendly service provided by all staff members, just to name few -waiters- Roberto by the pool,Angelita,Daniel at Breakfast...

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3Thank emilio_golf
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Emilio_golf Thank you for your recent review and for let us be part of your recent experience at El Cid Castilla Hotel. I’m so happy to read you enjoyed the 13 players rounds in our golf course, that you found good service to our caddies Martin & Jose Luis, and for our waiters Roberto, Angelita. Daniel Guillermo and from...

Reviewed 11 February 2013

Great experience! Definitely coming back soon. Speedy check-in services by the beautiful ladies at the VIP room. Excellent service at the bar/lounge next to lobby as well as the pool side bars. Clean room that looked like the pic, big pool, and right on the beach. Recommend the all inclusive pass, you will get your moneys worth if you like...

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Helpful?
Thank caesar619
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Cesar619 Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and nice service provided from ladies at Vip room, specially to know that you enjoyed all inclusive food and beverage at our hotels. Each guest comment is without a...

Elmwood, Wisconsin
Reviewed 11 February 2013

My girlfriend and I have been to El Cid Castilla 4 times and I have stayed there 6 times and we have never had a bad experience. The staff are all friendly and the pool is amazing with a swim-up bar. Last year we asked for a more scenic pool view room where you could see the ocean and they...

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3Thank TyandAlly
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: sir/Lady It’s a wonderful review, thank you so much for take the time to written these kindly words about our service, I’m so happy to read you and your girlfriend has a wonderful vacation and you for pointing out our great location, service, pools and restaurants. Glad to know that you found your room with a great ocean view...

Coronation, Alberta, Canada
Reviewed 7 February 2013

We spent 10 day in Jan. It was wonderful. The staff were absolutely amazing. They treated us like royality. The food was great with lots of variety. Great variety of Drinks were available. The entertainment was awesome. The rooms were very comfortable and clean. We felt safe everywhere we went in and out of the resort. Special thanks to Ivan...

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4Thank Maxine S
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Maxine S We are happy to hear you had an enjoyable stay during 10 days with us and found a great food and beverage, the courteous and helpful staff, good hotel in general, and your recomendation by the many things to do in Mazatlan. We pride ourselves on creating the utmost outstanding warm, comforting stay for each and every...

Calgary, Canada
Reviewed 6 February 2013

Just returned from 3 nights at the El Cid Castilla (Jan 26th-Jan 29th/13) We had booked a 1 week all inclusive but had to leave early due to a death in the family. This was our first time at this resort and to Mazatlan. What we liked: food, nightly entertainment at the La Pergola Dinner Theatre, friendly staff, poolside entertainment-special...

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1Thank shiney55
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Shiney55 My consolations go out for you and your family. I feel that you don't provide us the necessary time to show that El Cid has to offer. Thanks for your comments they are really helpful to improvement in our service, we have taken the measures to prevent this happening again. We have implemented a maintenance program, which is...

Alberta, Canada
Reviewed 6 February 2013

We just spent a week at El Cid and absolutely loved it. The treatment by all the staff was great and there is not a chance that you will ever go hungry or thirsty...The beach was great and very safe although the vendors do get a little tiring in the end. The rooms are comfortable and kept very clean every...

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Helpful?
Thank Peter D
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear: Peter D I am glad to know in your first time to Mazatlan and among many options in Mazatlan you choose El Cid Castilla to have a vacation. It is my personal pleasure to find these kinds of reviews on Trip Advisor every day. This means our staff is successfully helping our guests make their dream vacations come true....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $130 - $751 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view room is amazing! ”
craigdj2017, 10 Apr 2017 | Read review
“Ask for one of the refurbished rooms, we saw one that hasn't been updated and there is a big difference in looks and comfort. We stayed in the El Moro.”
685ginag, 8 Apr 2017 | Read review
“We had a great room location on the main level. ”
K3387SEthomasr, 7 Apr 2017 | Read review
“The shower water temperature is not consistent. Beware of really hot or really cold water coming out when you least expect it!”
207kristyh, 5 Apr 2017 | Read review
“When they say beach view, you actually get to see the beach!”
morganv996, 4 Apr 2017 | Read review
5 of 5