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El Cid Castilla Beach Hotel

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Traveller (1616)
Room & Suite (527)
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Overview
  • Excellent49%
  • Very good28%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“lobby bar”(176 reviews)
“time share”(168 reviews)
“la pergola”(74 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,217)
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Traveller rating
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812
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372
145
93
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All reviewslobby bartime sharela pergolala alhambraitalian restaurantcastilla beachpool viewall inclusive packagea la carte restaurantsinformation desksushi barkids clubeuropean planbeach vendorsdinner buffetall inclusive plandinner reservations
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1,001 - 1,005 of 2,151 reviews
Reviewed 25 January 2015

we just spent a week at the El Sid and it was incredible, I certainly hope we can go again. We want to thank Omar for his incredible service. Food and hotel were amazing. The beach was fun to walk. Try all of the speciality...More

1  Thank Kay J
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 26 January 2015

Dear Kay J, Thank you for taking the time in letting us know how your recent trip turned out. I am so glad to hear that you had such a wonderful time and that you are anxious to visit us again . We work hard...More

Reviewed 24 January 2015

As usual, complete satisfaction was achieved. From the moment we stepped onto this beautiful property, we were welcomed with tequila shots in the lobby, when we were checking in, we were recognized from our previous visit by the concierge and we were taken to the...More

2  Thank Barry W
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 28 January 2015

Dear Barry W, I am delighted you had a memorable stay at El Cid Castilla. Thank you so much for your comments on our service and staff. People are the life and soul of our hotels – these wonderful team with their genuine care and...More

Reviewed 22 January 2015

From the time we checked in until we left the service was exceptional! Friendly,clean,and professional sums up our experience. The restaurants were great, the pool and poolside activities were a lot of fun. Gabriel Ruben and Angie ran the poolside games and they were terrific...More

1  Thank Bob G
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 23 January 2015

Dear Bob G I want to express my thanks for sharing your experiences at El Cid Castilla I appreciated the thoughtful gesture. Keeping customers happy, ensuring that they come back in the future and encouraging them to sell the merits of our hotel to their...More

Reviewed 22 January 2015

We were there Wednesday to Saturday and I was seriously disappointed by the end. Construction and more construction. The construction was loud and on going. Not sure what they were trying to accomplish as they were adding bricks to an already long ago completed building...More

7  Thank Shauna L
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 26 January 2015

Dear Shauna L, Thank you for your honest feedback on your recent stay. My sincere apologies for the noise encountered by construction, I do wish you would have let us know about your inconveniences so we could have fixed this problem quick and efficiently. We...More

Reviewed 21 January 2015

Well another trip to The El Cid Castilla has come and gone, this year it was from Jan 3 to Jan 17 for me and again I was not disappointed! The service was excellent from the time I got off the bus from the airport....More

3  Thank Kent W
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 24 January 2015

Dear Kent W, I appreciate your loyalty to El Cid Castilla Hotel & Beach Resorts and would like to thank you for your feedback from your stay with us. It is indeed very gratifying to learn that we were able to deliver the high level...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
USD 88 - USD 375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 88 - USD 375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1616)
Room & Suite (527)
Pool & Beach (443)
Dining (193)
Family and Play Areas (19)
Amenities (11)
Business Centre & Event Rooms (10)
Questions & Answers
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Vivi G
18 April 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS | Property representative |
Dear guest, Thank you very much for contacting us through the forum questions of Trip Advisor. Regarding your question, yes you get a towel card on your arrival. And you also have towels in your room. We are pretty sure... More
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Txn_Travelr
6 April 2018|
AnswerShow all 2 answers
Response from GMELCIDRESORTS | Property representative |
Dear Future Guest, Thank you for contacting us through the Trip Advisor forum questions. Regarding your question, of course you are able to eat at the Castilla and Moro if you are staying at el Cid Granada. We are sure... More
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Pamela P
4 April 2018|
AnswerShow all 5 answers
Response from GMELCIDRESORTS | Property representative |
Dear Pamela, Thank you for contacting us through Trip Advisor forum questions. Yes, all our rooms have safes in there. We are pretty sure you will love your stay. Sincerely,
1
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Room Tips
"The room was very clean and linens changed regularly. Fresh towels every day."
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"Try a room in a higher level in the big tower for the most amazing ocean views — and beautiful sunsets!"
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"Corner unit is the best view. Room numbers ending in 17."
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"The rooms were slightly small & the beds a little hard, but it was very clean with a nice view."
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