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El Cid Castilla Beach Hotel

Travellers' Choice award winner
GreenLeadersPlatinum level
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,064 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid Castilla Beach Hotel
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Showing 1,821: English reviews
Minnesota
Reviewed 1 week ago

While we always book a room at the Marina (it is smaller and quieter), we spend our mornings and afternoons at the beach at the Castilla. The beach has a very gentle slope and is free of rocks, which makes it great for body surfing and boogie boarding. It is also great for taking long walks up and down along...

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Helpful?
4Thank Purplefan10
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very pleased to hear that you stayed in our next resort el Cid Marina but you spent your morning and afternoons at our beach resort El Cid Castilla, enjoying our activites and facilities. Thank you for sharing your experience with us through Trip Advisor regarding your vacations. It is wonderful to hear that all our staff...

Calgary
Reviewed 1 week ago

Room was spacious and beautiful with gorgeous ocean view and beds very comfortable. Food and service excellent . The Staff very friendly and helpful when needed. Pool areas and entire hotel always clean.

Review collected in partnership with this hotel
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Helpful?
1Thank ellenkathleenh
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know such a great review regarding the experiences with our staff, our service and our facilities during your stay at el Cid Castilla. I am very happy to know your stay with us was everything you were hoping for your vacation. We will be awaiting your return the next...

Edmonton, Alberta
Reviewed 1 week ago via mobile

traveled to the Castilla for new years and had a pretty good time. The resort was advertised as a 4 star. I find that to be a bit of a stretch... more​ of a 3 star experience. The buildings are getting old and despite renovations, the limitations of the architecture can take away from the beach resort experience; some examples...

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Thank the_seahawkfisher
Vancouver, British Columbia
Reviewed 1 week ago

The hotel gave us brochure when we checked in that outlined the theme of the buffet each night, and stated the show was at 8pm. After our first night there we discovered that the brochure had the theme's listed incorrectly and that the shows are actually at 7pm. No one seemed to be aware of the incorrect information in the...

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1Thank jas810
Lake City, Minnesota
Reviewed 1 week ago

We have been to Mexico about a dozen times. We are mostly about the sunshine and relaxing. El Cid is definitely a family-friendly location. And you can't beat the price for an all inclusive package. If you don't want a hotel that always has activities going on and is people busy, this isn't for you.

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Helpful?
Thank beckys1960
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I appreciate that you took time to share your comments through Trip Advisor. You can’t imagine how glad I felt when I read you had an relaxing vacation with us. Thank you so much for your review and for saying such nice things about el Cid. Our objective is to always provide the best service to our guests...

Ciudad Juarez, Mexico
Reviewed 1 week ago

Web had and Amazing time!!!this was our fiesta time in mazatlan and we can tell it was a blast!!! The pool was very nice and warm the beach was Just perfecto we had a lot of fun with Cesar the activities director playing beach volley ball everyday, my Sister and i we joined the activities algo at the pool the...

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1Thank Isaias L
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mr. Isaias, I am very pleased to hear that our activities staff was an special part of your fabulous vacations at el Cid. Thank you very much for the time you took sharing your lovely comments. Be assured they will get a recognition for their great job. We look forward to seeing you next time your travel brings you...

Elgin, Minnesota
Reviewed 1 week ago via mobile

We have been 2 days. We were supposed to get a bottle of wine and chocolate covered strawberries. Have not seen either? Also we have elite upgrade and I took my wife to spa for a massage. After we tried to get a drink. We were denied! I am pissed. They said go back to hotel you orginally stayed at....

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Helpful?
Thank mikekris424
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mr. Gernes, It is quite unfortunate for us to hear that you were not receive the service that we are used to provided on your recent stay at El Cid Castilla. I have also been informed that our Customer Manager reached out to you with an aim to understand your concerns and address where need be. An apologies for...

Prior Lake, Minnesota
Reviewed 1 week ago

We went with our kids ages 18 and 13. It wasn't our favorite resort. We wanted to upgrade to the elite but no elite rooms available. We did have an ocean view room. The elite does give you top shelf drinks and best seats at dinners but, not really sure it would be worth it at this resort. We ended...

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Thank Janel548
Independence, Wisconsin
Reviewed 1 week ago

Our stay at El CID was awesome! Waitstaff was exceptional and everyone was very friendly. Our room was just above the beach which had an awesome view of the beautiful sunsets every night. Also had the crashing of the waves all night to help us sleep..

Review collected in partnership with this hotel
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Helpful?
Thank etheisen71
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review regarding your awesome stay at el Cid Castilla. Our objective is to always provide the best service to our guests, so reading that all our staff was excepcional and friendly, made us felt proud. We will be awaiting your return the next time you visit Mazatlan and look...

Hales Corners, Wisconsin
Reviewed 1 week ago

Make sure you know exactly where you can and cannot go at El Cid. I felt demeaned by the "Soup Nazi's" telling me no drinks or food for you because of the bracelet I had. Very misleading. I was embarrassed time and again when I accidentally walked into a restaurant and was escorted out by their security bracelet monitors. We...

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1Thank suziborks
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear suziborks, We have a variety of meal plans as we have our sister hotels very closing each other which have access to certain restaurants. However, we are already reinforcing with our staff how to avoid to our customer and with very good attitude give the correct information and prudence to our guests. In regards to the food issue I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $137 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View Tower is the way to go, although I haven't stayed in El Moro.”
 of 5 bubbles gwammaj, 22 Mar 2017 | Read review
“Love the ocean view tower. Less ocean noise and have both city and ocean view”
 of 5 bubbles RKapanke, 17 Mar 2017 | Read review
“Get Elite Class , worth it . Great views of ocean from suites but waves can be very loud at night .”
 of 5 bubbles Reddeercouple71, 16 Mar 2017 | Read review
“We stayed in a room near the pool which was good.”
 of 5 bubbles Janel548, 13 Mar 2017 | Read review
“The tower has the best view of the beach. There is some street noise.”
 of 5 bubbles RhysJ235, 11 Mar 2017 | Read review
5 of 5