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El Cid Castilla Beach Hotel

4,093 reviews
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Traveller (1570)
Room & Suite (519)
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Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“el cid”(673 reviews)
“lobby bar”(170 reviews)
“time share”(169 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
Offers from El Cid Castilla Beach Hotel
Announcement: Click for details
Hotel deals
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Reviews (4,093)Write a Review
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11 - 15 of 2,069 reviews
Reviewed 5 days ago

My husband and I have a combined 35 years in high end hospitality food service in hotels, resorts, lodges and restaurants. Years of this were concentrated in banquet services for upwards of 1000 people in multiple venues. We spent Feb 2-9th at Castilla, and remarked...More

5  Thank Sheila L
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 4 days ago

Dear Sheila, First of all, we would like to thank you and your husband for choosing us to spend your vacations in Mazatlan and for sharing your amazing comments about our services through Trip Advisor. We are pleased to hear that you were able to...More

Reviewed 5 days ago

My first time to Mazatlán and the El Cid did not disappoint. Came with the family and lots to see and do for the kids, but also enough R&R for the adults. Restaurants were nice, Japanese restaurant was a little slow in service but overall...More

Review collected in partnership with this hotel
1  Thank Lana Dee H
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 4 days ago

Dear Mrs. Dee, We appreciate that you have taken a few minutes of your time to share your comments about your recent vacation at el Cid Castilla. We are pleased to hear that it was your first trip to Mazatlan and that you enjoyed it...More

Reviewed 6 days ago via mobile

We are on day 3 of our experience here and could not be more disappointed. Three out of the 4 of us have been sick from what we ate the first night. We tried to complain to management and they said we make it all...More

2  Thank Brenton B
Reviewed 1 week ago

The El Cid Castilla Beach hotel is great. Took us a day or two to get the lay of the hotel, as it is quite large, but very well kept. Our room was on the 2nd floor and had a view of the pool and...More

Thank Roxanna W
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 6 days ago

Dear Roxanna, Thank you very much for taking the time to share your comments with us regarding your recent stay at el Cid Castilla. We really appreciate it. We are more than happy to hear that you enjoyed your vacations at our resort and liked...More

Reviewed 1 week ago

We loved the view from our room. A mini fridge in the room was the only thing missing. The hotel staff were all very friendly and provided great service. We had 2 grandchildren with us who also had a great time. We were also impressed...More

Review collected in partnership with this hotel
1  Thank jderk04
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 6 days ago

Dear guest, We appreciate that you took the time to share your comments with us regarding your recent stay at el Cid Castilla. We are glad to hear that you loved the view from your room, liked the attentive and friendly staff, and your loving...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
USD 91 - USD 343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 91 - USD 343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1570)
Room & Suite (519)
Pool & Beach (439)
Dining (193)
Family and Play Areas (19)
Amenities (11)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Tracy B
17 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Tracy, Thank you very much for contacting us through the Trip Advisor questions forum. We are very happy to hear that you will be visiting El Cid Castilla with our all-inclusive package. Regarding your question, with... More
0
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Lisa552014
15 February 2018|
AnswerShow all 4 answers
Response from GMELCIDRESORTS | Property representative |
Dear Lisa, Thank you very much for contacting us through the Trip Advisor questions forum. Regarding your doubts, you can swim in our beaches and walk in the golden zone. The cost of the up grade to all-inclusive regular... More
0
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Google Translation
Tracy B
8 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Mrs. Tracy, Thank you very much for contacting us by the Trip Advisor forum. Regarding your question, the only shoes not allowed for women are flip flops. Regards,
0
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Room Tips
"The pillows could be a little softer, but beds were pretty good."
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"We didn't have a remote for the TV ."
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"Ocean view upgrade is more then worth it!"
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"Maid was very accommodating but on several days forgot to leave us face cloths."
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