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The Palms Resort Of Mazatlan

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The Palms Resort Of Mazatlan
The Palms Resort Of Mazatlan
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316 Reviews from our TripAdvisor Community

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Showing 213: English reviews
McHenry, Illinois
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

We recently spent two weeks at the Palms Resort. Overall it was a very nice vacation with some exceptions. This accounts for the four star rather than five star review. First off the front desk staff was AMAZING. These ladies did all that they could to make our trip enjoyable. Francia, Fabiola, Daniela and Rachel were more than accommodating and... More 

Helpful?
Thank Tom655
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2016

I have gone to this place for number of years... and each year got worst. Old, dirty, noisy and no consideration from management. Free Wi Fi not working in rooms or in the lobby, very very weak! Price is cheap but "you get what you pay for"

Helpful?
1 Thank marcmartinovic
california
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 July 2016

Needed a stopover on drive from the US to Central Mexico--what a treat to find this lovely hotel/resort. We arrived much earlier than check-in, but the staff was so efficient that our luggage was stored, the truck parked and we were sipping margaritas and enjoying guacamole within minutes. Once we checked into our spacious room, we were off to enjoy... More 

Helpful?
Thank TrvlmavenCalifornia
Phoenix, Az
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2016

I visited for 5 days in late May, early June. Most everything is great at The Palms. Stayed mid-week to avoid the weekend crowds which is kind of the way I always do it now. Very quiet, no groups staying at the hotel which sometimes they can have because they have some convention rooms that can accommodate larger groups. Staff... More 

Helpful?
Thank csquare
Mexico City, Mexico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2016

For the money, this hotel is an excellent deal. The Hotel has a good location in the Zona Dorado. The rooms are big, real big, and very clean. The staff is very friendly and quite helpful. I rented 5 rooms for my group and nobody had any complaints. The only drawback is the small beach area, but we were there... More 

Helpful?
Thank AnotherGringo
Santa Monica, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2016

Booked this hotel based off the great reviews. I wish I had paid closer attention the negative ones. Room is decent. Bed is small, hard and uncomfortable but I was able to overlook it. Had a balcony room on the 5th Fl. with a great view of the ocean. The staff is just okay. Some are nice and some seem... More 

Helpful?
4 Thank dr90404
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 April 2016 via mobile

We decided to travel to mazatlan Mexico for a weekend family Vacation. This Hotel is not bad for the price, the room was in good condition and clean. It has a pool with a bar and a larger pool with an owsom ocean view. It has access to the beach from the pool area. The pool area has a bar... More 

Helpful?
1 Thank Douglas O
Palmer, Alaska
Level Contributor
132 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 March 2016

I have only one complaint, the beds are FIRM and if we go back I am going to Walmart and purchasing a foam pad. The hotel is older but clean and comfortable. The room has a decent size refrigerator and a coffee pot. The food was very reasonable in price and taste good. There are several good restaurants nearby. The... More 

Helpful?
1 Thank Katina S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2016

I have stayed at this resort about 7 times now, I own a timeshare. We love coming back here every year. The people are very friendly and we love Rosie the lady at the coffee bar in the lobby. The beds are a little hard just not what I'm used to back in Canada. My only complaint would be that... More 

Helpful?
1 Thank gbenton
Maplewood, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2016

Ive been here in Mazatlan about 8 different times , Ive stayed at the Palms about three times. I find it to be quiet and relaxing. The pool is often all to my self , just a dip here and there to cool off. No lounge chairs to fight over. A beautiful view of the ocean. The waiter brings you... More 

Helpful?
2 Thank ccoughlin46

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Palms Resort of Mazatlan is located on the beautiful beaches of Mazatlan, in front of the three islands in the golden zone, and it posses a Mexican architecture with elements of Mexico.Location is the most important for a great vacation. Our guest love our location on the beach, the gardens, the infinite pool, pool bar, and comfortable rooms that invite you to relax.The perfect vacation at Mazatlan starts with a sun set, pacific tropical breeze and beaches with warm and crystal clear water. Rest in your personal oasis of comfort after a sunny day of recreation.All our rooms offer all the comfort that our guest need, with beds incredible comfortable.Enjoy our delicious gastronomic variety and cocktails in our restaurants and bars. ... more   less 

Additional Information about The Palms Resort Of Mazatlan

Address: Camaron Sabalo No. 696 | Zona Dorada, Mazatlan 82100, Mexico (Formerly Holiday Inn)
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $85 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palms Resort Of Mazatlan 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Holiday Inn Sunspree Mazatlan Hotel Mazatlan
Holiday Inn Mazatlan
Mazatlan Holiday Inn
Hotel Style:
#6 Top resorts Hotel in Mazatlan
#8 Best Value Hotel in Mazatlan
#13 Romantic Hotel in Mazatlan
#15 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Resort Of Mazatlan staff and other travellers.
16 questions
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Questions? Get answers from The Palms Resort Of Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View is always most desirable The higher the better. Even number rooms are Ocean View..”
 of 5 bubbles Tom655, 23 Nov 2016 | Read review
“Mountain view rooms are a bit quieter than poolside.”
 of 5 bubbles TrvlmavenCalifornia, 17 Jul 2016 | Read review
“Think twice”
 of 5 bubbles dr90404, 7 Apr 2016 | Read review
“My ocean view 5th floor was perfect !”
 of 5 bubbles ccoughlin46, 14 Mar 2016 | Read review
“Ocean view rooms are very good!”
 of 5 bubbles 3eyedsturgeon, 13 Mar 2016 | Read review
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