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Oceano Palace Beach Hotel

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Traveller (465)
Pool & Beach (187)
Room & Suite (143)
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Overview
  • Excellent51%
  • Very good18%
  • Average12%
  • Poor8%
  • Terrible11%
Travellers talk about
“ocean view room”(9 reviews)
“ocean side”(7 reviews)
“exchange rate”(4 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (1,065)
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Traveller rating
108
85
76
56
53
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LanguageEnglish
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108
85
76
56
53
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All reviewsocean view roomocean sideexchange ratestone islandoceanawaitersgringoblastblendermargaritasvendorshousekeeperadrian
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21 - 25 of 378 reviews
Reviewed 6 April 2017 via mobile

Walking into the room, I immediately noticed there is no bedspread or quilt - only a sheet and blanket on the bed. Also, no additional blankets or closet to hang clothes. The pool layout is very awkward; however, service was great and the fish was...More

Thank Cas2277
Response from conciergeAna, concierge at Oceano Palace Beach HotelResponded 9 April 2017

Dear guest Cas2277: Thank you very much for taking the time to share your experience at Palace hoteles. We were pleased to know that we enjoy the resort facilities. We deeply regret that some of our services have not met your expectations of attention and...More

Reviewed 1 April 2017

The hotel is upgrading itself. Staff was very friendly and helpful. The bed was terrible and hard as a rock. If you stay on the street side you will get NO sleep until 2:00 in the morning because a bar across the street as a...More

Thank vagas2017
Response from conciergeAna, concierge at Oceano Palace Beach HotelResponded 4 April 2017

Appreciable guest Vagas2017: On behalf of all the staff and management of Hotel Palace, I thank you for your comment., Here our main objective is to make the guest feel at home, and his comments feed us to continue improving our service. Waiting for us...More

Reviewed 31 March 2017

We slated to check out after 3 nights and move to another hotel. but the service and the accommodations were so great that we decided to stay. Our room was on the 7th floor and we were facing the ocean. The view was great and...More

Thank FounderDude
Response from conciergeAna, concierge at Oceano Palace Beach HotelResponded 3 April 2017

Appreciable guest FounderDude : Thank you very much for taking your time and sharing your comments. The opinion of our guests is very important for us, as it represents a great source of both motivation and learning. Thank you very much for your visit, and...More

Reviewed 27 March 2017 via mobile

This place is very run down and shabby. The safe, phone and patio light did not work. If maintenance is requested you must wait in your room for them to come. There is no beach service as is provided by surrounding resorts. The staff is...More

1  Thank Darlene P
Response from conciergeAna, concierge at Oceano Palace Beach HotelResponded 28 March 2017

Appreciable guest Darlene P Thank you for taking the time to comment on your experience at Hoteles Palace. On behalf of the staff and management we asked for an apology for not having fulfilled all your expectations of attention and service. Best regards Ana Maria...More

Reviewed 12 March 2017

This was our first trip to Mazatlan so we were unaware that they have the 3rd largest Carnival which was going on when we arrived.The hotel was super busy because of it but we were given the Oceanview Room that we upgraded to.The room had...More

3  Thank Lorna S
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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Beachfront
Free Internet
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Banquet Room
Multilingual Staff
Laundry Service
Concierge
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Outdoor pool
Details
Price range
USD 53 - USD 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 On the Beach Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
USD 53 - USD 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 On the Beach Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (465)
Pool & Beach (187)
Room & Suite (143)
Dining (69)
Amenities (13)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
izzydito
28 May 2018|
Answer
Response from Ana Maria V | Property representative |
No, no se puede hacer el cargo de su consumo del restaurant a su habitacion si ud. ya lo habia pagado en efectivo.
0
Votes
Google Translation
tbecker2016
19 January 2017|
Answer
Response from HOTELES_PALACE_MZT | Property representative |
Unfortunately we do not offer shuttle service to and from the airport. Clients who buy a vacation package with a tour operator (i.e. Sun Country, Westjet Vacations, Sunwing Vacations, Apple Vacations) get a shuttle service... More
0
Votes
Room Tips
"Get an ocean view room. There is a loud bar across the street on the street side"
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"We were in room 304"
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"Oceanside is best. Streetside will be very noisy"
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"Our room was a bit noisy, but had fantastic views. 11th floor."
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