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Oceano Palace

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867 Reviews from our TripAdvisor Community

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There are newer reviews for Oceano Palace
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Showing 354: English reviews
Calgary, Canada
Reviewed 19 October 2016

From the front end check-in to the friendly service in restaurants, bars and poolside service; I found everyone to be so kind and accommodating! Rooms were cleaned every day and if required, linens changed on the beds.

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Helpful?
4Thank Ddnph2
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for your review. We will certainly share your comments with our staff. They are very proud of their work. We are a locally owned and operated resort so to us is more than just a hotel it is also part of our heritage and we are proud of our service. We hope to welcome you again at Oceano...

Calgary, Canada
Reviewed 16 October 2016

We spent one week from Qct. 01 - 08 2016 in this hotel in room 712. Rooms on the 7th floor were nice,clean and a good ocean view. The staff were very friendly. The room was clean. We loved it, we would go again!

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Helpful?
3Thank jiangnan2016
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share you experience at Oceano Palace. We will be sharing your comments with our staff. We are neither the biggest hotel in Mazatlan nor the most luxurious however, we are proud of the years of service our family has put into our business and the thousands of guests we have received over the...

Reviewed 10 August 2016 via mobile

Horrible view. Was on our 1st anniversary and they couldn't give us a king or queen size bed. Even though that's what I booked. Very packed, dirty, smelly, front desk rude, no hand towels, remote did not work. Cockaroaches eveywhere.

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3Thank Cesar B
Reviewed 11 June 2016 via mobile

We booked a week all inclusive at the Oceano Palace and our transportation was included. The drive from the airport was around 25 minutes. Checkin was quick, they provided us with a code for free internet, a towel card, room keys and a tv remote. The provided information about the hotel and activities but they were in Spanish. I asked...

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Helpful?
3Thank MacapaAB
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share in such a detail your recent experience at Oceano Palace. We are very pleased to hear that check in was quick and that they were able to provide information about the activates in English. Our rooms were recently renovated so our decoration, paint job and furniture is almost new. We will look...

London, United Kingdom
Reviewed 28 May 2016

I spent 2 nights/3 days here in May. the staff are great, the food was good and the service was excellent. it is situated right on the beach and has a great pool - kids and adults. The buffett breakfast is very good and allows you to sit outside, next to the beach and take in the views which are...

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Helpful?
2Thank Nic I
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share you experience at Oceano Palace. We will be sharing your comments with our staff. You are right about the perks of our location. We are located in the Golden Zone of Mazatlan, at Seagulls beach overlooking Birds Island, is a beautiful beach with a stunning view. Our location is one of our...

Edmonton, Canada
Reviewed 18 May 2016

This hotel is located right on the ocean in the golden zone! Walking distance to restaurants, shopping and many other hotels. Very reasonably priced, clean rooms. Recently remodled. We loved this hotel with a pool, outdoor eating bar and steps away from the beautiful Pacific Ocean!

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2Thank Jeannine D
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for your review. We will certainly share your comments with our staff. They are very proud of their work. We are lucky to have such a wonderful location in the Golden Zone. Our beach is called Seagulls beach and we have stunning views of Birds Island and the Pacific. We are thrilled to hear you enjoy our rooms,...

Vancouver, Canada
Reviewed 2 May 2016

Booked one week at this hotel all inclusive, arrive, inclusive does not include Ala Carte Restaurant or Premium Liquor, hotel caters to Mexican's, not foreign, hotel staff barely spoke English, changed rooms after one night due to No Hot Water, phone didn't work in room, no running watering for bathroom sink. When we checked in, was not advised of what...

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5Thank LindaJ369369
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are sorry to hear the facilities and service you received were not up to your standards. We have had the opportunity to reflect and review our...

Reviewed 15 April 2016 via mobile

Myrna might be the best server I have ever had! Ask for her table and treat yourself to a Coconut Ginger Mojito! The Ceviche and Scallops are great too! Highly recommended! I'm ate there two nights in a row with business clients because it was awesome!

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1Thank Travis M
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

WOW what a fantastic review and tips! Thank you for taking the time to share your experience at TripAdvisor. We take every comment positive or negative very seriously, so please rest assured we will be passing on your positive reviews about Myrna's superb service. Life is too short to miss out our Coconut Ginger Mojito! As for the seafood, you...

Mexico City, Mexico
Reviewed 12 April 2016 via mobile

We would never come back, even if it were free. I booked this hotel after reading some good reviews but I don't believe they were talking about the same place. Since we entered the hotel the aspect was bad due to the construction, taxi driver dropped us near the front desk but there was no personal there to help us...

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4Thank Alicia F
Tennessee
Reviewed 12 April 2016 via mobile

I read a lot of review about this hotel on trip adviser before I booked it. They gave us double bed instead of King because no king was available. Room is dark and nasty, really poor quality, no refrigerator and tv didn't work. Door lock for balcony was not working properly. Water pressor was too low and I was forced...

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Helpful?
4Thank Rob8655

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Oceano Palace is our signature property with 255 rooms, some of them with an equipped kitchenette, that were renovated in 2014. It is available in European Plan and All-Inclusive. It features daily shows, a fully equipped gym, heated pool, daily pool activities and music. Our amenities include a fully equipped gym with the free services of a personal trainer and babysitting services at an additional charge. Our property is located right on the Golden Zone of Mazatlan, overlooking Birds Island. Our location features spectacular views of the Pacific Ocean and wildlife on the island. Our food service includes: La Terraza: Mexican Food Roxy Bistro: Pizzas and Steaks Grand Central Bar: Sushi Bar Our All-Inclusive Plan of their meals at their local restaurant in addition to a set number of dinners at our other restaurants and properties. Details: - 7 Night all-inclusive vacation includes 3 dinners at our other properties & restaurants - 5 Night all-inclusive vacation includes 2 dinners at our other properties & restaurants - 3 Night all-inclusive vacation includes 1 dinner at our other properties & restaurants Location 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 

Additional Information about Oceano Palace

Address: Av. Camaron Sabalo No. 2601 | Sabalo Country Club, Mazatlan 82103, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $61 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com and BookIt.com so you can book your Oceano Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan
Hotel Style:
#28 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Oceano Palace staff and other travellers.
28 questions
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Questions? Get answers from Oceano Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book an Ocean View.”
 of 5 bubbles lornas67, 11 Mar 2017 | Read review
“Tower rooms are newer, but I was told older rooms have been renovated.”
 of 5 bubbles bling2016, 10 Nov 2016 | Read review
“Ocean view if possible....hotel was quiet”
 of 5 bubbles Ddnph2, 18 Oct 2016 | Read review
“Ocean view, top floors are .”
 of 5 bubbles jiangnan2016, 15 Oct 2016 | Read review
“Ask for an ocean view room! With a small tip left each day you will have remarkable service!”
 of 5 bubbles 378jeannined, 17 May 2016 | Read review
5 of 5